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May 2024 by Big Dee
Nice store!! My wife shops there all the time, and really enjoys it!! She loves the selection, reasonable prices, and nice staff! Thank you.
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October 2023 by Brian Smith
I would NEVER have shopped at this store with my 9 yr old if I had known they do not take RETURNS! What kind of clothing store won't give you back your money if you want to return merchandise you paid for? They force you to come back to the store with a gift card or exchange. If I wanted to come back to shop again it should be because I choose to NOT because I'm am being forced to! I am absolutely livid. With such a strict policy that is unfriendly to the customer it should be clearly posted throughout the store. I will be telling everyone who will listen about my experience since it will be the only way they will find out the facts about this place.
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March 2022 by melissa moran
Employees ridiculously slow cashing out customers with massive lines then very impolite when you finally get up to check out, not saying “hi” “thank you” or anything.Dressed like slobs in sweatpants with belly fat hanging out and slippers on. Dressing rooms stilled closed which is a major inconvenience. Staff literally seem like they could care less about anything.
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February 2022 by arianna
I never write reviews but this Charlotte Russe is terrible! Every worker in there is miserable and never acknowledge anyone. Didn’t even greet or speak to me when I checked out until she said my total. The “manager” charged me an extra money on top of my purchase after I already did the transaction and said that if she didn’t say anything to me I probably wouldn’t notice, but she’s not that type of person so shes going to tell me. like what? then proceeded to tell me she can’t give my money back and she doesn’t know what to do and stood there like I was supposed to have an answer for her. Then she calls another employee over and they tried to talk me into getting another item so they don’t have to go through a return process. Very unprofessional.
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April 2021 by Domin'Que Mae Bonneau
Charlotte in Sangertown Square isn't a good place to shop at the STORE MANAGER inside there is wishy washy and talks about confidentiality things that doesn't have a right to do also the district manager n the visual person has a problem with ppl in color proven fact when a few weeks ago showed it when all eyes was being watch on the COLOR GIRLS vs the same color as there own I will not be shopping there anymore n I recommend others to go somewhere else as well.
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March 2021 by Shandon Phillips
I was very disappointed in the attitude from the very unfriendly employee who "helped" me. My daughter was returning a pair of shorts, we stood at the register without any acknowledgment from the employees who were standing at the counter. Finally she looks at us and with an attitude says "do you need help?". I answered her "yes please, my daughter would like to return these shorts". The employee pauses, rolls her eyes & very quietly says "want something else or store credit?" I asked if she could just return the money onto my card. She, very unpleasantly says "um, we don't take returns". I said "ok, store credit is fine". She seemed very irritated with this whole process. After we left the store, my daughter asked why the lady was so mad.
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December 2020 by Janet Willson
December 5th, 2020 morning shift manager Heather extremely unprofessional and snobby and rude!!!! Wow! I should have knew better than to try to get anywhere with such an immature uneducated manager. Calling the corporate number to get refunded on my gift card, I don’t want to do business with a manager who handles things the way she did. I asked for her name, she refused to give it to me. If she wasn’t hiding anything she would have gave it to me, I told her I’d be contacting corporate. Get some real managers in that place with experience with customer service. This is why this store keeps failing.
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August 2019 by Adriana Neko estudio
(Translated by Google) Nice clothes(Original)Linda ropa
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July 2019 by Carolina Medina cano
nice clothes
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March 2019 by Mosomi Dey Mazumder
Love their selection but store near me is closing :(
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February 2019 by Precious Randolph
Great sale on shoes. I did want a pair of boots but was told they were not on sale even though the boots were directly under the sign that said sale. All other boots on the rack were on sale but the ones I wanted. Move the several boxes of boots off the rack so it doesn't have people thinking they're on sale.
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October 2018 by Carolina Medina
(Translated by Google) Nice clothes
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July 2018 by Chloé Lynae
Such rude employees every time I'm in there. Miserable girls. I usually feel racially profiled when shopping there as well though I always spend good money while there. Today I was told they wont apply discounts to damaged items (I had the last pair of pants I wanted to purchase and they were damaged and I asked if anything could be taken off) Whats nuts is when I was in the store with my non-ethnic (white) friend last week they discounted a top for her with makeup on it. I had $100 worth of clothes in my hand to purchase. They also never greet me, ask if I need help or even smile, even at each other. I was shocked to learn the girl I spoke with was actually the manager. I've worked customer service almost my whole life and I am SHOCKED this is the staff they have.
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May 2018 by Chloé Lynae
Such rude employees every time I'm in there. Miserable girls. I usually feel racially profiled when shopping there as well though I always spend good money while there. Today I was told they wont apply discounts to damaged items (I had the last pair of pants I wanted to purchase and they were damaged and I asked if anything could be taken off) Whats nuts is when I was in the store with my non-ethnic (white) friend last week they discounted a top for her with makeup on it. I had $100 worth of clothes in my hand to purchase. They also never greet me, ask if I need help or even smile, even at each other. I was shocked to learn the girl I spoke with was actually the manager. I've worked customer service almost my whole life and I am SHOCKED this is the staff they have.
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July 2017 by Toots
I just went in there this evening with my daughter and her friend. When I walked in there, I was not even a greeted with a hello, "can I help you", nothing. Very unprofessional and unfriendly atmosphere. I went to the Victoria Secret across from Charlotte Russe and I was greeted with a friendly face and a lady who assisted me without hesitation. This store should look into better customer service. Young girls running a whole store with NO personality.
