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March 2024 by Macushla B
The service was fine, my food was ready before the scheduled time. They were out of a few drinks, but that happens. My issue is that this is the 2nd time I have ordered a sub for myself from this location, and this is the 2nd time I received mayo on my sandwich. I hate mayo, it basically makes it inedible for me. So now I'm stuck at work with a sad sandwich that I really don't want to eat. The last time it was basically dripping with mayo, this time at least it's only a smear, but even adding another sauce, I can still taste it.
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February 2024 by Philip Ogopogo
There wasn't much of a line. The staff was friendly and greeted me and walked me through the entire process of a sub order. The quick smooth assembly of my sandwich was work the second I bit into it. Excellent sub A++
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December 2023 by Kevin M.
Terrible customer engagement by the workers, dirty inside, and brown wilted lettuce was used on our subs. Disgusting any way you look at it!
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November 2023 by Aria
The amount of disrespect I am greeted with every time I go in for a sandwich during my lunch is disgusting. I work at a neighboring shop and just want to get my sandwich and get out. I can’t even do that without the past 3 times going in being laughed at and whispered in front of to the coworkers about me.Regardless of this their service is bad. They take forever, have 0 people skills and make a poor sandwich.I have retried to come and enjoy my sandwich multiple times thinking maybe it was in my head or it was just one of the workers.The same reoccurring worker has started this and I have refrained from being disrespectful to him but i am fed up.Also “thanks” for touching your face with you gloves as you are huffing and puffing and then continuing to make my sandwich…
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November 2023 by daniel fisher
Hate to state this the service was great the order was wrong and the food was bad. Ordered roast beef but came out unmarried like something I'd find I'm biology class and tasteless like imitation meat. The roll was stale and hard. Delivered by Heather she did an amazing job and the folks at the store assembling it did great as well but the ingredients suked
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November 2023 by Crow Man
Better subs than Subway n gas station subs.Vegetarian options: Peppers, onion, lettuce, tomatoes n cheese
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November 2023 by Lisa Lisa
I'm on Keto and I got the Sub In A Tub,the Workers were very helpful,and it was delicious ?
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October 2023 by George Palmer
Waited in line 20 minutes after they took my pre-order for a turkey sub.Finally get to the head of the line and they tell me they ran out of turkey.Total waste of time!
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October 2023 by Antony Pieri
WORST JERSEY MIKES I HAVE EVER VISITED! Rude staff, horrible customer service, I feel sorry for the person who is manager of this store. To bad I had to give 1 star, I wouldn’t give any of that was an
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October 2023 by Christine L.
I can't believe how incredibly rude and obnoxious the employees are at this location. I have always loved JM's but I will not be coming back here until things change. I have already placed a complaint to corporate and my husband is meeting with law enforcement...YES LAW ENFORCEMENT because when he went in to try to talk to someone about an incorrect order he was met with a camera phone in his face from and employee who was threatening him and filming him without consent. Oh, and the "manager" did absolutely nothing other than make excuses about not being able to find better help. I'm sorry but this is inexcusable...The food is typically good from this franchise and it's a freaking shame because this location is doing the brand a major disservice.
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September 2023 by Applepie
Great food for good prices and great serviceParking: A little crammed due to the other stores
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September 2023 by Chrissy Dardano
My coworkers order, the big Kahuna chicken cheese steak in a bowl. Looks half eaten and was NOT good. Very disapppinted! She will not be ordering from here again.
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September 2023 by Rob D
Stopped in last night.. waited at least 20 minutes for 3 regular 6” subs that were $37 (1 person in front of us). Got home and realized 1 of the subs (from the grill) had the wrong meat. They tasted ok, nothing special.Went to the restroom while there, was no soap or hand towels in the men’s room. Not a good atmosphere in there at all either, only advice I can give about this place is STAY AWAY! At least this (New Hartford) location
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September 2023 by Justin C
The place was definitely short staffed and the workers were rude, using swear words in front of children and on their phones. Waited a half hour and subs were still still not ready. Workers also refused to give a refund. Will never go here again. Save your money and go someplace else. This place is terrible. The food is garbage. The workers are terrible, rude, and unprofessional. Just look at the other reviews. Hopefully this place goes out of business.
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September 2023 by Lindsay
I ordered via app. Went at the pick up time. There were 5 people waiting for their order to be done (I assume online orders) and people in line . 1 guy texting on his phone more than 3 times. I waited 20+ extra mins than my pick up time for 1 giant , 1 reg and 1 kids subs all cold. The other worker didn’t Even know what included a kids meal. No cookies. Got home- all 3 subs were wrong. Like not even close. Drove all the way back to the store and the employees were rude and swearing. Still texting on his phone. Claims of short staffed (there were 3 people in the front and 1 came from the back later on) they were rude and swearing with kids In the store. Finally got a full refund after manager got on the phone. The whole world is short staffed right now- you don’t get to swear at me for no reason. An apology and make it right or give me a refund without harsh words would have resolved the situation immediately. Will not be back. Rude and unprofessional
