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November 2023 by Angela Apostolakis
Showroom was clean, bright, and inviting. Beriah was patient, answered all my questions, and didnt make my experience uncomfortable by pushing a product. His professionalism gained a new customer, and I will return for future business.
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October 2023 by Philip DelPiano
Liz was very knowledgeable and helpful assisting with our selection. There was no high pressure or rushing. Highly recommend!
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April 2023 by Ben French
Beriah was awesome, stayed late and got us a great deal on a new mattress. Definitely would recommend working with these guys.
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November 2022 by Robbins Family
Chris was very knowledgeable, helpful and answered all our questions.
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July 2022 by Justice H.
Nightmare shopping experience. Customer service is nonexistent. Can't report on bed yet, because it is not functional. I would not go through this hellish scenario again. Do not go to this store. 2/3 of the staff is inept, except for Beriah. He gets 5 stars, and is the sole reason for the 1 star on this review. He was very helpful as we tested beds. The first bed he put us in was the answer, but we tried a couple of different ones. When we returned to purchase, unfortunately Beriah was not there. The lady (Liza?) helping us knew we we were on a schedule, although we allowed plenty of time to make the purchase and sign papers. What should have taken 30 minutes was a 2 hour time suck as the employee fumbled with her iPad, made multiple mistakes, misquoted prices, and put in the incorrect order 4 times. She would make "cute" remarks like "shoot, I messed it up again!" The other associate (bald male) could sense our frustration and finally stepped in to help. Not the environment I want when buying a $12k piece of furniture. We should have listened to our initial instincts when the incompetent associate made her first mistake and left the store to purchase online. Delivery is delayed so be flexible when you get a "delivery date". Customer service will offer you a pillow for the inconvenience. Try the beds, find the one you want and order online instead of supporting this standalone. If you do insist to shop in the store, ask for Beriah. Update - bed was delivered (a day late) and they sent the incorrect base so now I can't use any of the features for another 3-4 weeks. I can't get an answer on when the correct base will be shipped. This has been a nightmare. Customer service is a joke. I should have followed my initial reaction when the inept ogre could not initiate our initial order correctly. Am teetering sending the whole bed back for a refund considering they couldn't even get the base correct. Dave - do a better job of hiring for and caring for your region.
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May 2022 by P Bushey
Great experience buying a c4 smart bed . Took the time showing me the functionality and comfort on several model beds .Very friendly staff ,would recommend to a friend
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January 2022 by Nick Santiago
I had an excellent experience. Beriah was very knowledgeable and did a great job informing us on everything we needed to know. I didn't give it a 5 star because Sleep numbers are a bit pricey but I hope it will be well worth it when we get our bed.
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September 2021 by NxtLvLNick
I had an excellent experience. Beriah was very knowledgeable and did a great job informing us on everything we needed to know. I didn't give it a 5 star because Sleep numbers are a bit pricey but I hope it will be well worth it when we get our bed.
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June 2021 by Katelyn Miller
We looked online before we went, so I had an idea of what features we wanted. I would recommend speaking with Beriah; he was very helpful and knowledgeable. He showed us several options within our price range and helped us find the right mattress for us. He explained the options without being pushy or forceful.
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May 2021 by Donna Gage
Great Customer Service ~ we purchased our bed at the New York State Fair in 2016 ~ needed new sheets and our salesperson Liz was very good at locating our information and ordering a new set of cooling sheets. I also scored the new blue blocking nighttime shades "Night Swannies" which fit very nicely over my reading glasses. Definitely recommend this store.
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April 2021 by tim ross
They were very personable and informative. I would recommend them.
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March 2021 by Kelly Noonan Greene
Great Experience and Personal Service! Nathan was friendly and responsive to my issues and needs for a new bed. Can't wait to get my Sleep Number!
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February 2021 by Ben Gardiner
Great Sales People! Very attentive and fun. Asking the correct question to find out the One bed. The display to find your Number was informative, and having the test drive was great!
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January 2020 by Robert Jones
Excellent serviceGood pricing on sheet sets High quality merchandiseI enjoy this store each time I go in.
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May 2019 by Walter Basher
Did not visit. Google needs to fix their algorithm. I can honestly say I would not visit this store in search of a burrito. Now the Chiptole next store.....
