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March 2024 by Angel Baird
Unfortunately this location has very long wait times, staff that is somewhat careless, and they're constantly out of items or ingredients. As it seems management doesn't value feedback (judging by years worth of similar reviews and few changes), maybe corporate will see the review pattern to make adjustments accordingly.
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March 2024 by M K
Was told wrong price of their coffee, charged my card more. Also this sandwich is disgusting. $7 stale, microwaved bread.
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March 2024 by Dragon800
Unlike many Starbucks I noticed no far left ideology here. The only complaint is drinks take a long time to be made but that's what happens when people order no foam, extra-hot, half-calf, no-whip, chocolate drizzle with a cherry on top soy lattes. ?
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March 2024 by Rod Martinez
It's a Starbucks.
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February 2024 by Meli Meli
Waaaaay tooo busy workers toooo slow and everything wayyyy to expensive....
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February 2024 by Neysha Cruz
I’m a dasher , every time I go into the New Hartford Starbucks , I’m never greeted . If I am spoken to it’s 10 minutes after standing there . Today I walked in and no greeting , I stood at the pick up area for 15 minutes and none said a word to me , I waited so long that the dash app gave me the option to unassigned the order. As I’m standing waiting , I noticed two workers going back and forth talking through their headsets . Customer services these days is not what it use to be . Finally the order is bagged and I still had to ask for the bag .
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February 2024 by Andrew G
Place is a joke. Terrible service. Manager waste time and detrimental to busniess. 10+ minutes to get a banna bread they could just hand me.
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January 2024 by Melissa Trent
My favorite location. Amy, Sydney and a few others are so kind and thoughtful, always go the extra mile.
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December 2023 by Danza Niwa
Awful! This coffee shop feels more like a warehouse than a coffe shop. The ambiance and customer service staff is lacking customer service manners.
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December 2023 by Jay Dossett
Also good to go to for a quick pick me
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November 2023 by Sohee Fonda
Went through drive thru around 7am there was only 1 car ahead of me didn't look too busy inside either. I ordered 2 sandwich/wraps, a scone and tried to order a venti quad shot soy vanilla latte hot but when I got to the window the girl went to hand me an iced venti latte, I asked if they could make it hot she said no problem then a few minutes later hands me a hot venti cup that was only about a 1/4 way full, I asked if this was correct she said yes I again asked if this is a venti soy vanilla latte quad shot she said yes but they could add more milk if I wanted, I said yes she took cup back then a minute later comes back and hands me a grande hot cup...I was already late for work and didn't want to hold up the drive thru further so I just took it and left, I tried it as I was leaving and it's definitely not what I paid for and not what I always get whenever I go there this was a first and very dissapointing. Not a good way to start off someones work day! Haven't drank any si
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September 2023 by Kassi R
Actually probably one of the few but I Don't go here ever! Don't like statbucks
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September 2023 by Chloe Jen
Would recommend order ahead through app for pick up IN PERSON, not drive through!!! Because it does take up a long time, rain or shine! Both indoor and outdoor seatings available.
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August 2023 by Colleen O
If you have 30 minutes to waste, go ahead and sit in the drive-thru. No sense of urgency. Worst Starbucks I’ve ever been to. I understand things happen sometimes but this is a regular pattern. Do better. People don’t have all day to dedicate sitting in line!
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August 2023 by Shawn Bisgrove
I mean it's a Starbucks. Nothing more nothing less. Took longer then other Starbucks to get the drink even though it was not busy.
