Citi is a convenient bank with helpful, patient, and accommodating staff. However, there are significant issues with corporate policies and accessibility. Some customers report being let go after many years, with uncompetitive rates. ATM machines are often not working, and accessing the bank when closed can be difficult. While the tellers and staff are super kind, friendly, and efficient, these operational problems and policy changes have left some customers unhappy. The brand comes with both high recommendations and serious frustrations.
The bank let me go as a Citigold customer after 16 years due to a corporate policy change and the branch laughed about it. Not sure how that's funny. If your rates weren't garbage for 3 straight years, it wouldn't have happened.
February 2025
Meghan F was helpful in getting me in and out in an efficient and accommodating manner considering how busy a Saturday afternoon can be.
June 2024
Very convenient and the teller extremely helpful and patient just one issue that I’m not happy with the atm machine…not working plus bank closed hard to swipe card to get in and I think mostly there are same
