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December 2023 by D D.
Fred's Chimney Magic refused to honor the "Groupon" promotion they advertised for a fireplace cleaning and inspection, claiming I had a "nest" in my flue. This "nest", as it turned out, consisted of a small shopping bag full of leaves and small branches (see photo below). Removing such small amounts of debris is part of any standard seasonal chimney cleaning. Not only did they try to charge me five times more that what I agreed to pay for the service prior to scheduling a service visit, they tried to upsell me on additional chimney work which had nothing to do with the basic cleaning and safety inspection I paid for (big red flag). Moreover, the two chimney sweeps they sent couldn't have looked more unhappy to be there. No sooner did they arrive for the appointment, that they bolted into my house as if someone were chasing them--obviously looking to do a quick rush job, with literally zero effort made to explain any aspect of the process to the homeowner. They immediately seemed exasperated and jabbered to each other nervously, as if I were not even there. I felt uncomfortable with the situation from start to finish, as I could tell from the outset, based on their behavior alone, that they had no intention of cleaning our chimney that day without extorting a considerably higher fee from us. When we refused to fork over the extra money for their "nest removal service", they abruptly begged off the job and then quickly departed, visibly annoyed. To make things worse, the service was scheduled just four days before Christmas, which means that we were nearly deprived of the use of our fireplace over the holidays as a result of this highly regrettable incident. Fortunately, we were able to get another Chimney sweep out to our residence that same day on extreme short notice, who promptly ascended onto our roof and brushed out our chimney for one hundred dollars less than what this company tried to charge us for the same service. See the dated photo below showing the safely working fireplace exactly one day later . There was such a pronounced lack of professionalism evident in the way the visit was conducted by this company, that I could never in good conscience recommend their services to others, nor hire them for any further work on my chimney. When I do decide to have maintenance work done on my chimney (repointing, caulking, and a new chimney cap) in the near future, I definitely won't be dealing with this company. In my sincere opinion, they just can't be trusted.
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December 2023 by Charles McCarthy
Great company to work with. From the estimate to the finished project everyone was professional and friendly. The communication with the office to schedule the estimate and actual work was first rate - and all appointments were on time. I highly recommend this team for any chimney work.
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December 2023 by Russ Montero
Used chimney magic to repair my chimney. Rain was entering fireplace. "Will" came over and had a look, took pictures and gave an estimate. Had work done a week later. Chimney looks brand new. Liked the 10 year warranty. Nice, clean job. Highly recommend Chimney Magic...
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December 2023 by Connor Brink
They were very fast, friendly, and informative. I got a chimney cap installed and a water repellent spray treatment. Tommy was super helpful. Definitely would recommend!
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December 2023 by Roberta Hunt
We had a wonderful experience with Fred’s Chimney Magic! We had an unexpected repair needing a prompt response and their service exceeded our expectations. At every point of contact we were greeted with the most helpful and attentive team members who made the process seamless. We highly recommend Fred’s Chimney Magic and plan on calling them again for our next project.
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December 2023 by Clare Sullivan
I have been using Chimney Magic for almost 9 years. They have always been on time, friendly, and reasonably priced along with being thorough and clean. They will offer other services when they are there, but it is never pushed. Customer service is always great and they always call the next year to make sure you schedule your next cleaning and inspection. I highly recommend.
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December 2023 by William Marchisello
I've used them multiple times and every job they have done for me turned out perfect.......from installing new chimney pipe from my basement wood burning stove up thru the roof......to replacing my chimney liner when I switched from oil to gas. The people in the office were a pleasure to deal with as far as scheduling wentand the field technicians were very knowledgeable and professional. I would definitely recommend this company to anyone needing any type of chimney work.
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December 2023 by Mark Xenakis
We were in need to have a new chimney done on our home after replacing our roof recently.When we called Fred’s Chimney Magic for an estimate, we immediately realized that this was the company to have our chimney redone.They explained everything about the process and made suggestions as to which options we had regarding the stone or brick needed.We decided to go with stone and had it ordered.We scheduled an appointment with Fred’s Magic Chimney to have our chimney redone with the stone that we chose.The workers came on the day scheduled.They were on time, very efficient and professional. They worked amazingly as a team.They were finished in one day remarkably.They did an amazing job!!Above all they even cleaned up any debris and mess.Our chimney looks amazing and is the envy of our neighborhood!I would highly recommend Fred’s Chimney Magic for any work relating to your chimney.You will be impressed!
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December 2023 by Hadi Makki
For several years now, I have been using Chimeney Magic to get my chimeney cleaned every season. Last week, I contacted them to get a quote for a Napoleon fireplace insert. The price I was quoted for purchasing the unit and a full installation was better than other company I contacted. Once we agreed on terms, they gave me a date that was less than a week away. A couple of days later, the insert was delivered. On installation day, as promised, a top crew arrived to install the unit.Edwardo, Randy and Robert were great professionals, made quite a complex installation look almost easy (it isn’t!).Beautiful job and great outcome in just a few hours this morning.I am so glad I chose Chimeney Magic for this job, and I am equally as grateful for the great work they did.I wholeheartedly recommend Chimeney Magic, and as far as I am concerned, I will be a loyal customer for a very long time to come.Thank you.Hadi
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November 2023 by John Ledogar
This morning two young men from “Fred’s Chimney Magic” arrived at my home to clean my wood stove chimney. They called first and once here when right to work. The cleaning was through and affordable. I plan to have them return!"Fred' is highly recomended!
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October 2023 by Izzy Nicosia
Great service great prices. Called and installed a liner on the same day. Their team was on top of their game. Communication with the office was fantastic and the follow through even better. Would recommend Fred’s Maguc Chimney.
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October 2023 by Paul Yao
Alan was very quick to respond when I made an inquiry and returned my call almost immediately. He had availability the next day, and the two-man team showed up to do a great job cleaning my chimney and also the dryer vent. This is my first year using them and I definitely plan to have them come back next year.
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October 2023 by Harry Seubert
From the time I called and Carol answered everything went well. Will came explained step by step what needed to be done and gave me a estimate. After getting several estimates I called Carol and we agreed on the price. Will and his partner (Nick) I think was his name? I apologize if wrong. They were on time, efficient and clean. Very professional. They did a little extra for me too. Great company.
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October 2023 by Laura L.
From the Customer Service to the technicians who did the work on our chimneys, it was an excellent experience. We were kept updated on the technicians arrival time with confirmations sent not only via text but in a phone call. They were very knowledgeable regarding their work and courteous and showed respect for our home. We will always use Fred's Chimney Magic and recommended to many friends and family.
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September 2023 by Ilene S
From the inception, Carol was very efficient in setting up our appointment to meet our needs. We received updated emails and a phone call giving us notice when the crew were on their way. Randy and his team did an excellent job in cleaning 2 of our chimneys. Carol even followed up with a phone call to find out how the job went. I highly recommend this company.
