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November 2023 by Julie Forgione
Great advice, patience and team work.We needed information in order to choose from the different options.Jose and Sofia worked together to make it happen!Very satisfied with the purchase.
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November 2023 by Francis Johnson
The salesman was very courteous.We were in and out in no time, and our delivery was on time as promised next day.Francis
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November 2023 by Eddie Moon
Ken was our sales rep and he was not pushy at all never up sold anything just stuck to the basics but if you were interested in something he did a fine job of explaining it to you. Nice job!
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November 2023 by Tayeb Mohamed
Mr Audee was courteous, professional and patient. He answered all of our questions, provided important advice and went out of his way to ensure that we made the correct decision. He has a great sense of humor and is knowledgeable about whatever topic he wants to talk to you about. Mattress Firm was a great experience!
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November 2023 by mary brady
Came here for a new mattress with my mom, we were taken care of by Audee. HE WAS THE BEST, so personable and made it a fun experience. He was extremely helpful in making my decision, providing advice and laughter throughout. Highly recommend going and seeing Audee he is super knowledgeable !
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November 2023 by Alyssa Rose
Audee, the store manager, and Ken, the assistant manager were incredibly helpful, knowledgeable, and a pleasure to work with. I am so excited for my new mattress and so happy that I was able to get it from them!
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October 2023 by Jason Ankeles
I went to Mattress Firm not knowing what to expect. As soon as I walked in I was greeted by two gentlemen working. Audee was the nice man that helped me. He was an absolute pleasure to work with. He was the consummate professional. He asked what I needed, and he took me through a variety of mattresses. After much discussion I picked one, and was very happy with his services. I would use this location again without hesitation. Ask for Audee he was great.
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September 2023 by Jill Schachter
Audee mgr of lake success was very helpful in finding the perfect mattress for me. I am very pleased.
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September 2023 by Ila Thomas
I was in the Lake Success Mattress Firm and Audi helped me with my purchase. He was very knowledgeable, helpful and it was a pleasure to have him helping me. He explained everything to me and was very patient. Excellent and Knowledgeable sales person. He made my experience very comfortable and I am extremely happy with my purchase.
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August 2023 by Christine Ramkishun
Very professional and helpful staff at this location! Ken was very informative and very knowledgeable in his trade. He went through every detail and thoroughly answered all of our questions. He gave excellent guidance in helping us to choose the perfect mattress. Would highly recommend!!
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August 2023 by Charles Alaimo
It’s been a while sinceI purchased a mattress and so glad I visited Matress Firm in the Lake Success shopping plaza. Great assortment of mattresses at varied price points. Ken was great and made the process abreeze!
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June 2023 by Khalid Daley
I recently visited the Mattress Firm in New Hyde Park, and I must say that my experience there was exceptional. From the moment we stepped into the store, Ken, our mattress salesman, went above and beyond to ensure our satisfaction.Firstly, I want to highlight Ken's outstanding customer service. He patiently assisted my girlfriend and I as we tried out different mattresses. Ken's extensive knowledge about the products and his willingness to answer all our questions made the entire process much easier. He even introduced us to the concept of "zero gravity" and explained its benefits, which added an extra touch of comfort to our shopping experience.What really impressed us about Ken was his willingness to go the extra mile. We needed a mattress shipped to another state, and Ken took care of the entire process for us. He handled the ordering and made sure everything was set up correctly, relieving us of any potential stress. His attention to detail and efficiency truly exceeded our expectations.One aspect that stood out to us was the lack of pressure to make a purchase. Ken understood that choosing a mattress is a personal decision, and he never made us feel rushed or pushed to buy something. He genuinely listened to our preferences and guided us towards options that suited our needs, making the entire experience comfortable and enjoyable.Overall, I highly recommend visiting the Mattress Firm in New Hyde Park, primarily because of Ken's exceptional service. His professionalism, patience, and dedication to customer satisfaction truly set him apart. Whether you're looking for a new mattress or seeking expert advice, you can trust Ken to provide a stress-free and personalized shopping experience.Thank you, Ken, for your outstanding service, and thank you, Mattress Firm, for employing such knowledgeable and customer-oriented staff. We will definitely be returning to your store in the future.
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June 2023 by s fer
I'm huge on customer service and this place is a prime example of exemplary service! Ken is very knowledgeable and the absolute best! Not at all pushy. He worked with us to figure out our preferences and gently advised us of all options. Highly recommend!
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June 2023 by Jamana Jain
Very nice store, Mr. Audrey was very helpful. Explaining us everything about all kind of mattress, what is a difference between the mattress. Very happy to shop. Thank u very much!??
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April 2023 by Loretta Pazmino
Jose was very helpful and informative. He took his time to speak to me and find out what I was looking for. He found me my best mattress and according to my comfort and price. The place itself was very clean and organized. I would definitely recommend this place for a mattress.
