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February 2024 by Brian N.
Worst banking institution I have ever worked with. Obtained a personal loan from them and here it is almost two months later and I still do not have the money. Nothing but problems. Never had to jump through so many hoops to get a loan.
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December 2023 by Jasmine C
By far the worst experience I have ever had at a bank. I went last week to take out money through their shared branch option since I have an account with a different credit union. I was advised that there was no ID on file for me with my credit union so they wouldn’t let me take out money. Was able to update my ID on the spot by calling my bank And was able to take out money no problem. Went today to do the same thing and was advised that they are unable to see the image of the ID and could not use the documents. I had with me and was told that they are unable to see the image of the documents. They have scanned on file with my bank. Not quite sure how that’s possible when a teller pulled up my account and was able to see that my passport and ID were on file and that the passport number matched. maybe they should re-advise their staff had to do their job properly if they allowed me to do something just a week ago and now I can’t do it today. Will never be returning.
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September 2023 by T S.
Excellent Customer Service. I am grateful for Ms. Knight's assistance. She was very professional.
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September 2023 by sinllar chen
Horrible bank, the worst experience you can have. I tried to transfer my money to my other account and they blocked it claiming fraud, went to the bank in person with my driver's licence and that was not enought, had to wait 2 weeks and after many emails they enabled the account. As soon as I wanted to make a transfer, locked again, had to spend another hour on the phone with them. DO NOT USE this bank!
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July 2023 by Shawn White
This branch sucks they are always having some type of problems ??♂️
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January 2023 by Pete Diaz
Amazing staff and service . They make sure you’re taken care of no matter who you’re waiting to see. It’s refreshing to have this level of customer service . The head of the branch came out if her office to make sure I was helped !
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October 2022 by Felicia Martinez
I went to Jovia the other day with my mother and the teller Jennifer Cruzado was a big help with me and my mother and if i could i would give her hundred stars thank you again Jennifer
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July 2022 by Douglas Escario
Went into Jovia to do my auto loan and was blown away by Tyrone Pertab knowledge and service. He was very professional and dressed the part. I will refer my friends and family to this credit union. Happy with my rates too
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July 2022 by Diana Lutzak
I’ve been a member for over ten years. LOVE Jovia and this branch. They are always looking out for me and my best interests.
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June 2022 by Pedro Diaz
Amazing staff and service . They make sure you’re taken care of no matter who you’re waiting to see. It’s refreshing to have this level of customer service . The head of the branch came out if her office to make sure I was helped !
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March 2022 by Majid Shahi
My name is Majid Shahi a customer of your good bank and wanted to share my sincere satisfaction of banking services that I have received from your member service representative Mr Tyrone PertabRegards Majid K Shahi
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February 2022 by michael rudder
Working with jovia financial and Tyrone Pertab was a pleasure. From opening accounts to loans. The whole experience was simple and painless. I will definitely be recommending them to others.
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January 2022 by Chris
My associate mrs. garcia was amazing! Helpful, precise, and caring! The process for my auto loan was Fast and simple left with a check in under 2 hours! Low rates. Switching from Capitol One to Jovia full time. Great experience
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October 2021 by Lesley Puryear
I appreciated Ma. Amoy Garcia, Senior Member Services Representative, and her outstanding customer service. I also have always enjoyed Jovia New Hyde Park. Thanks!
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August 2021 by Chris I
My associate mrs. garcia was amazing! Helpful, precise, and caring! The process for my auto loan was Fast and simple left with a check in under 2 hours! Low rates. Switching from Capitol One to Jovia full time. Great experience
