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March 2024 by Natalia Golebiewska
Customer service always has attitude. Takes forever when you're in certain departments. Have to find staff for questions or help. No one cares for the aquatic department. I've went plenty of times to get new fish to find rotting or dead fish in almost every tank. Not including feeder fish. Exotic animals need taken care of too they all seem miserable
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December 2023 by Taylor Butts
The groomers for my pups did a great job + were super nice! Communicating with the team to coordinate the appts were super supportive.
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December 2023 by neha nischal
Took My Shitzu for the first grooming session with Aurturo . he did a fantastic job and I will be coming back. Aurturo was very nice and friendly. highly recommend
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December 2023 by Akash Desai
I like this petsmart. My two dogs are always happy leaving the groomers and they do a great job. Groomer Carrie is my go to groomer. She’s great and shows great care for my pups!
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December 2023 by Madalyn Frank
Friendly staff during a busy time of year attentive, knowledgeable. The store was neat and kept clean, welcoming To both pets and their pet parents
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November 2023 by Emily D
If I could give no stars I really would. I booked a 1:15 pm grooming appt with Amber. I dropped my 7 month old puppy off at 1 pm and I was told it was only going to take 2 1/2 hours maybe 3 hours maximum. I waited till 4:30 to get a call from them however I never received a call. I called them by myself around 4:50 and they then informed me that my puppy was going to be groomed right now.. I could not believe that my pup was in a crate for almost 4 hours. I decided to go to the store myself at 5:30 and upon arrival I was informed that they were not even done bathing her. I was absolutely furious. She was in a crate for 5 hours and was just being taken care of. She’s just a baby and has bad anxiety. I complained to the assistant manager Adrian who was extremely unprofessional and thought this entire situation was hilarious. I will never ever go back to them and I’ll inform my friends and family that do go to them to never go. A few other people today were also upset at the way their dogs were treated here. DO NOT BRING YOUR PUP HERE! They will be neglected and abused!
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September 2023 by Catherine Shugrue dos Santos
Always friendly, knowledgeable,.pet loving staff. We bring our puppy in and it is such a treat. They have everything you need for cats, dogs, and more.
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August 2023 by Rachel vitali
Best food & kitty supplies ect... for my girly Licorice ? very helpful and knowledgeable workers as well!!!I only shop at PetSmart no where else plus you can't beat the deals and points on the PetSmart APP ? on top of that my 5 y/o daughter loves to come with me to PetSmart to help me pick out toys and healthy treats for Licky???
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August 2023 by Happy B.
They had a mix-up with double charges, and they lost our pet's poop sample for testing. Bit of a hassle since we have to go back again but hoping for smoother visits later.
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August 2023 by Lucy Moy
When I walked in needing a temporary crate for my golden retriever while visiting family in NYC, I didn't have high hopes, as I had come from a competing pet store that was super disorganized and seemed to be out of larger crates. When we went to the New Hydr Park Petsmart, Will, the super helpful and friendly Store Manager, took the time to help us find exactly what we were looking for, even even going as far as scouring the back stock and bringing out several options where he helped us compare features and various price points to ensure we got what we needed. Needless to say, it was a terrific experience and we were able to enjoy the rest of our vacation without a hitch without having to stress over our dog getting loose?
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July 2023 by Mona K
Took my puppy to get his first grooming experience here. Raul did not listen to me when I asked him to keep my dogs hair long and round, you know? The puppy look! He just did his own thing and the cut was very short, rough and choppy. They told me 2-3 hours so I came back after 2.5 hours to try and see him during his appointment but they didn’t start on him till about 3.5 hours from drop off. My puppy screamed while he got groomed especially when Raul was handling his paws which I now see were razor burns on his paws :( 2 stars because he smells nice and feels soft but what a traumatic experience. Probably won’t book with that groomer, or maybe even this location again.
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July 2023 by Andrea Sifuentes
I come here for training for my dog and I can say Brittany has been so so helpful. I would definitely recommend coming for training classes with Brittany!!
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June 2023 by Yosif Marzouk
I go here as this is the closest location of pet supplies in Queens. Always have good deals for my cats for dry food, wet food cans, treats, toys, accessories etc.
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June 2023 by Elvia Chacon
Great store and great service!I went to get stuff for my sons new cat and they helped ALOT!Would recommend tbh.
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June 2023 by Campos Juan
Nice customer service.
