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January 2024 by Nicholas Weiss
Great AT&T store, excellent service! Was extremely helpful.
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November 2023 by Sara Altshul
Worst customer service EVER!Several weeks ago, I ordered 2 iPhone 15 pro maxes at AT&T’s Winslow Gate store, Poughkeepsie, NY. We planned to trade in our 2 old Iphones, and the rep told us to bring them in when we got the new ones. When my phone came, I brought in the old one, and the (same) rep accepted the trade in. When the other phone arrived several days later, we brought the old one in to return. A different rep, Rachel Johnson, said that it wasn’t the policy of the AT&T store to accept trade ins and we’d have to take it to a corporate location (30 min or so away). We explained that the first rep had accepted the first phone—had TOLD us to bring in our trade-ins—and Ms Johnson said it was against policy & she wouldn’t accept the trade-in. She identified herself as the new store manager and was obstinate, unpleasant, and totally unwilling to help. She just kept repeating herself and wouldn’t consider making an exception despite how inconvenienced we’d be (we’re both older adults). By this time, the original rep came out and said she didn’t know about the policy when she sold me the phones and accepted the trade-in. Clearly, Ms. Johnson could have turned this around by accepting the trade in, but she refused.This was a truly miserable and upsetting experience for me and my husband. Ms. Johnson is a terrible AT&T representative and I can’t imagine you’d want someone so anti-customer care fronting your business. I’ve been a loyal AT&T customer for years but this left me feeling awful and betrayed.We took the trip to the Newburgh NY store today & traded in the phone without a problem.This was without question the worst customer service I’ve ever experienced. You need a new manager for the Winslow Gate location.
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October 2023 by Nancy Schaller
This clerk knows his trade Michael!! Give him a raise!!!
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February 2023 by Diana Staats
Great staff. Robert and Nick were VERY helpful!
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January 2023 by Maddie Bodendorf
Super friendly, fast, knowledgeable, and attentive! great customer service and patience with other customers!
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December 2022 by Tshiamiso Moatlhodi
The very good shop they explain everything thoroughly prior to a purchase
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September 2022 by Lilkrypt11
The AT&T store on Main Street was excellent! The process was really fast and it’s right next to my house and unlike other AT&T stores this one was really fast with my phone plan so I give this AT&T store a 10/10
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September 2022 by Infernal King
I went in on the 3rd of this month and went to get a prepaid cellphone plan and Sim card. Got them purchased now the issues started after the purchase the guy in the man in the store who wasn't able to get my phone to work with the simcard didn't even check before the purchase to make sure the phone I had was compatible with At&t's network which it isn't. So $49.80 later I'm still trying to get the money that was basically stolen from me back. Best part is that I wasn't even told that the purchase was final until after I paid for everything.NEVER trust Neil H or AT&T!!!
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April 2022 by Ray Ezzo
Do not buy a phone at this store. They stole a phone from my girlfriend and are charging her for it. Part 2: They have been charging her for the phone and a second line for 9 months now because they lost the phone. I must have spoken to 30 or more AT&T workers since then and no one has done anything to help. I strongly advise ANYONE not to buy anything from this store. I have never left a bad review in my life, but I wouldn't want this to happen to anyone else.
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April 2022 by Warren Smith
I recently visited the store and asked for help setting up my new phone. The staff was great and gladly did what needed to be done - no hassle what so ever - mean they were really terrific.
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April 2022 by Sandra Smith
I highly recommend this store. Samantha was very helpful in taken our old Samsung Galaxy S7 phone information and transferring all our old data to our new Samsung galaxy S20. Samantha is a very pleasant and helpful employee. I highly recommend the New Paltz ATT store.
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June 2021 by Rees De Tar
Very helpful and friendly today. Give Jelonna a raise! (Don't know how to spell her name forgive me haha). May Jesus keep her ?.
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March 2021 by ROBERT STORTI
Very pleased with the service manager William afforded my wife and I. He professionally directed us to the phone best for our use. Very nice and competent person was able to transfer content from our old phones. Highly recommended.
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March 2021 by dvldbra
The AT&T store of New Paltz, NY is the best! Best store manager. Helped me find the right phone at the best price!!
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March 2021 by Dolla Bill
William will is the greatest I lost my phone in the snow he got me a new one right away
