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July 2023 by Jon Schneiderman
Not sure why all the negative reviews. Excellent service, both professional and friendly.
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March 2023 by Emily Schaubeck
Super rude staff.
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November 2022 by Alexander Moon
Clean environment, tidy, however inappropriately staffed. Expect on busy days to be in a line- but for me, that is not much of an issue. Upon reading many of the other reviews, it seems like the main concern people have happens to be with their patience- if you have patience, you'll enjoy this branch.Every time I enter, although I wait on a line, the moment I get to the desk, I am helped with exactly what I need. Although, I have never gone for an appointment or consultation- I could see that taking a little longer / being a little more inconvenient.I have never dreaded coming into / or calling this branch, and am always met with a smile! I recommend
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November 2022 by Greatone999
Terrible bank terrible customer service so many better choices
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January 2022 by Jennifer G.
Nancy takes the best care of us. Super friendly, branch is very pleasant too. Good parking.
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January 2022 by Al Good
only go for the drive up atm, go to a different branch if you want help.
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November 2021 by Peter
I went there to get a medallion signature and was “helped” by Nancy Cassall. After comparing my experience there with the DMV I have to say the DMV was infinitely better. Ms. Cassall was extremely condescending and nasty. I was the only patron in the bank and she said several times she had an appointment and couldn’t help me. She was The worst !!!! Avoid if possible!!!
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November 2021 by Stephen Preston
Only one (1) person works there. To open an account you need an appointment, which I wasn't even told when I called to ask about opening an account.Meanwhile I had to stand behind an unmasked guy for 10 minutes who wanted to fondle various currencies while waiting to find this out from the, again I can't stress this enough, one (1) employee.
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October 2021 by Vanessa Anderson
I've always found this branch to be easy to deal with.
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April 2021 by MariAnn Connolly
Go to ANY OTHER BANK. Do NOT use Chase! They are the absolute worst. Try M&T, really anyone else. A loan shark, frankly would be more professional. THE WORST.
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March 2021 by Boonyeun Jantorn
Convenient and good service
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August 2020 by Nicole L.
Women named Nancy at this branch very rude. Sorry that you were bothered to do your job today. People need to learn in life to treat others with respect Especially if it's money. I now will be switching banks because of this women, and just like that customers are lost because of a staff member. To whoever controls this branch please put much nicer staff in new paltz !
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June 2020 by Gordon Capreol
Avoid. The local staff struggle with even basic transactions such as cash withdrawals. They’ll lock you out of your account by mistake and then blame computers. They’ll also get you with all kinds of unneeded fees. Do yourself a favor and bank local instead.
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May 2020 by Katharine Lange
Wish I could give 0 stars - Chase is the biggest funder of the fossil fuel industry. Chase customers enable this to happen, and Chase cuatomers can make it stop. It's imperative that we divest from fossil fuels immediately. Please consider changing banks if you care about your future.
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April 2020 by Steve Fialkowski
Never had a problem. Just came 2 minutes after close, they still helped me
