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March 2024 by John Ruiz
The customer service we received from Brandyn at this location was phenomenal! He’s definitely an asset to your company. He was knowledgeable, professional and empathetic to our needing the storage unit. Brandyn was very informative with any and all of our questions. The unit is clean as well as the facility! My wife & I are very content with storing our belongings here! Thank you!
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March 2024 by John B.
Beware of their web rates. I rented parking and got in at their web rate, then a few months later they doubled it. To add insult to injury they don't notify you, they just charge your card. When you question it they say this covers the cost of land assessments and maintenance. If you say you are going to leave they basically tell you don't let the door hit you on the way out. Deceptive marketing is their model, read the fine print before signing anything. Fortunately for me it was only parking, I see how they get you with low point of entry pricing, because who would want to move all their stuff out of a storage unit?!
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March 2024 by Kaya Deren
good service
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February 2024 by Patricia Peck
Wonderful
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February 2024 by Magdalen Radovich
Excellent customer service
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February 2024 by Carmen Esposito
I recently moved from NYC to New Paltz. During this process I needed to obtain more than one unit.My situation was a bit complicated, but it was made easier by the attentiveness, guidance and assistance of the Supervisor, Ms. Brenlie Vargas.Every time I speak with her she is courteous and professional. Her level of Customer Service has been optimal and I’m grateful for the support she has provided in making my transition to New Paltz smooth and seamless
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February 2024 by David Soler
Nice and clean environment.Staff very helpful
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February 2024 by Matthew
I moved in THREE MONTHS ago and received a card in the mail this week saying my rate is going up 100% from $20 to $40. When I called to address this, they told me the same unit I have is now $48 on the website which is not true—I have a half locker and the full 5x5 lockers are $48. They would also not transfer my belongings to another Extra Space location. STAY AWAY!UPDATE: I called the 888 number below and was offered $5 off the one month AFTER the rate increase occurs. There are plenty of places closer to me, including other Extra Space storage locations (which they were strangely unwilling to transfer me to) that have units for at least $15 cheaper a month, so I will be doing that. Again, STAY AWAY.
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January 2024 by A. Patry
Loved visiting the spaces at Extra Space Storage. Maurice was most helpful and caring. He broke down costs and even recommended third party companies to help us move our belongings from our home to our new storage space. Thank you again for everything, Maurice! Your service was impecable.
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January 2024 by lisa babb
Professional, knowledgeable and friendly staff.Made the process very easy.Thank you.
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January 2024 by Harrison Segal-Kelly
This place is awesome. The 5x10 is huge
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January 2024 by javier Rolon
Great staff!!!
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December 2023 by Maria Blenkensopp
Moved items from my daughter's dorm room at SUNY New Paltz to drive up storage unit here. Very easy process booking on line and everyone I spoke to was so nice.
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December 2023 by Jacqueline Kohler
Awesome experience!!!! Use these guys!!! Smooth process!
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December 2023 by Steven Paddock
Great place, great staff!
