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November 2023 by Shanequa Hinton
Spectrum store in new paltz is great it’s the company itself that I am over! They just don’t care
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September 2023 by Frank M
I just stopped by the Spectrum store in New Paltz(Thursday night 8-31-23) and the person who helped me was amazing. I arrived at 7:59 and he still helped me. I did not get his name. But I just wanted to acknowledge him. Thank you!
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August 2023 by Nancy Gerson
Wow, I am anxious to immediately post this thoroughly POSITIVE review! My customer representative Dionne Coston, was amazing on 8/18/2023: friendly, patient, competent, and SUPER clam as she transacted the several matters for which I visited. I made the carrier switch to Spectrum and am VERY pleased. YAY!
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June 2023 by Alexander Moon
Dionne was so friendly and helpful. She offered solutions, walked me through the leasing process, gave me tips & advice, and overall it was an amazing experience. They have unlimited data for $29 a month, you get $600 off right now for Samsungs, their coverage is good, it’s kind of an all around win. First con is that you need to be a spectrum customer already. Idk anyone around here who isn’t though. Second con is you can’t pick up the phones! There’s so many options & they have so many on display, but they’re locked stationary- stinks if you’re trying to test cameras. Regardless, I totally recommend this store!
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February 2023 by rashaan ingram
5 star to both associates Dionne and Emily. Both ladies were very patient and remained professional. Great customer services representatives. I appreciate their patience so much and them assisting all my needs . Definitely recommend this spectrum location to others
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January 2023 by Karen
Excellent service for setting up new mobile phone! A breath of fresh air after last experience at Verizon.
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October 2022 by Janice Hoffer
I have to thank Dionne and her whole crew for their excellent service! They helped us switch our mobile service to Spectrum, set up our phones for us, and helped us with questions regarding our internet and cable service. Most importantly, they let us switch the tv to Disney so my daughter could watch Mickey while we waited. Dionne was knowledgeable, kind, and efficient. I highly recommend her and her team!!!
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October 2022 by cerealkilla74
I've had a great experience the 2 times I've been there. I just switched to Spectrum Mobile and signed up by phone. I was having trouble activating my phone and Ron was awesome!
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September 2022 by Gregg Isaacson
I want to thank Emily McKay and Mana Santiago for all the help they gave me today,9/12/22! They were are wonderful people and some of the best customer service people that I had the pleasure to speak with in my 62 years on this planet. GIVE THEM A RAISE!!
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July 2022 by Sal
They actually helped me...
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July 2022 by J. Chris Peterson
I could have gotten more help from someone in the parking lot! That was the last time I will ever go in there! Useless!
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February 2022 by Danielle Forrester
Chris was great and helped me get 2 phones switched over from Verizon. Hung out with me for an hour on hold trying to get a transfer PIN from Verizon. Everything on Spectrum end was easy and my phones are working great. The other 2 employees were also very nice!
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February 2022 by Nicholas Del Pezzo
Employees in here are friendly . This locations is not that busy. It handles all your spectrum needs from Cable, Phone, Data, Mobile. You can Add or Remove any or all your services from this store. I have been in this store a few times the past couple weeks with setting up services and every time they had few customers in there.
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February 2022 by EK KING
Rude and unfriendly staff. Terrible customer service. They provide no incentive to keep their services.
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January 2022 by Daniel Coyle
empty store not greeted by employee who ran behind counter and adjusted his mask . As soon as we asked any questions we were hit w a barrage of excuses of why he wouldn't be able to help us we had pin # ,the spectrum acct #, and money .we just wanted to quickly switch from sprint and start new accts. it was obvious he didn't feel like working nor was he. As soon as I got outside and removed my mask I told the wife we wontp be back. let's go spectrum
