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August 2023 by Marni P.
We needed to change service providers. Sam was extremely helpful and kind. She was very skilled at addressing our needs as well as communicating with waiting customers about expected wait times. I will gladly return to this store again to work with Sam.
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May 2023 by Tom Lenahan
I know it’s a complicated business with a lot of moving parts, but I have to say that the Verizon store here in New Paltz makes it a heck of a lot easier. I have been going there for years and Sam and her staff are patient, professional, and always seem to find a good solution. I highly recommend this store, and on top of everything else, Sam is a terrific person.
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April 2023 by Lilkrypt11
this place was so bad. my iphone 11 pro max wasn’t working and the guy didn’t help me at all. and i came back 2 days later and he said “he couldn’t get into the account” and he was raising his voice and made me go to the verizon in poughkeepsie because apparently he didn’t have the power to fix it.
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April 2023 by Karl Linneman
Bought a new screen protector ($65) firstly she charged me for the wrong one and secondly the saleswomen suggested that she put it on as she’s the professional and does it all the time… what a mistake that was the screen protector was too close to my case edge and came off in a few hours after purchase, and could not be put back on. Absolute waste.
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March 2023 by Deborah Rodriguez
My experience was amazing I got all the help I needed I had been trying to handle this for two months and other stores had failed to help me and Sam helped through all the steps and I am very satisfied!!!!
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March 2023 by John O
I just went into this store to buy a case for my new phone. I think they had it in stock, but I had to walk out. The woman working here is beyond rude, belligerent, abrasive and abusive. I'm going to a different store where the employees do not insult the customers.
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February 2023 by Sofija Nikolic
i came to different verizon locations 7 times to get a new phone and each time there was a problem on their end. the first time i spent about 4h in the store for them to tell me we will have to try next time, so i waisted half of my day off.last time i came it was the day of my vacation and i counted on the phone on vacation. the phone finally arrived and it was right in front of me but guess what. there was a PROBLEM and they didn't give me the phone because the number was given TO SOMEONE ELSE. so i will not have the phone on my vacation, i'll have it when i get back .gr8
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December 2022 by Kim Person
****RUDE - UNPROFESSIONAL SERVICE****My college son went into the store for assistnace and the representative was extremely rude and told him to contact apple. Do not waste your time or give them any business. People with poor customer service should not be in this business.
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May 2022 by C.C.
There is a very rude woman that works there. I asked about prepaid phones. She shows me the Motorola. I said I was looking for an iPhone 13 pro. She then quoted me the price as if I did not have enough to buy it. I said I know how much they cost. You should not budget the customer! I know what I want to spend. She lost my sale. No social graces or etiquette as this location. Skip it.
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April 2022 by Pamlyn Smith
This was the fifth time we have updated our phones at the Russell Cellular store over a period of several years. Each year gets better and better. It's often a complicated and lengthy process because of the information transfers from the old phones. But we've always left the store with everything in perfect working order. The personal service is top-notch.
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April 2022 by Delilah Dominguez
Visited this location to ask for help activating my iPhone 13 pro and Apple Watch, as issues with Verizon the past two days have left me without a phone. The two men working at 3:30PM didn’t bother to help. One of them kept licking his fingers and putting his finger in his mouth to remove food from his teeth. Told me he could reset my watch for $35 and told me it wasn’t a “big deal” that my phone wasn’t registering under my account. Left without service because they simply don’t care. Waste of time. Visit another location.
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April 2022 by Geoffrey Bowman
Very professional. Easy experience upgrading my phone. Will definitely go back!
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March 2022 by Danielle Forrester
Really wish I had worked with Sam instead of the dude here. Maybe Verizon would have got a new customer. Switching from another carrier, he didn't actually check if my current phone could be switched over (it definitely could), he just pushed me into getting a new one. He said I could trade my phone in for $800 off a new phone, but they had none in stock (they had NONE of the newest galaxy phone in stock?!? like the only one they sell?!), so he was going to order it to the store and I could come in and get everything switched over, but in the meantime we could switch my fiance's phone over. So we did that. All good, right? NO. I had to call him following some strange emails just for him to tell me that my credit score must not be as good as I said because I was denied for getting $800 off my phone. I know for a fact I have a high credit score but why would it matter if I was trading in my current phone for that amount?, so I asked him if there was another reason that would be, and he kept repeating himself over and over again. I wouldn't have switched my fiances phone over if I knew there was a chance I couldn't get the $800 off, he said it was a sure thing. Had to wait on Verizon hold for an hour to get a transfer PIN for my fiance's phone, but the guy at Spectrum sat there with me and hung out for it. Now I pay $30/month for unlimited everything and I didn't have to buy a new phone and don't have to deal with Verizon ever again.
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March 2022 by Tanya Lopez
Sam was wonderful! You don’t find that kind of customer service anymore. Truly appreciated her help and will recommend people go and ask for her specifically.
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January 2022 by Kevin Maher
Honestly, I am not a fan of Verizon. But Sam is so good at her job that I'm writing this review for her. She's direct, candid, personable, patient. I feel like she was the one sane person I spoke with while transferring my family's phone service from Sprint to Verizon. I probably would've ditched Verizon, except that Sam made the whole experience bearable.
