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December 2023 by Glen C. Kinnaird
I was referred to Allen Carpet by a client over 10 years ago and continued working with them time after time on my client's residential and commercial interior design projects. I have continued working with Allen Carpet because of a great salesperson named Mustaf. He and his team in New Rochelle treated me like family and offered excellent customer service many times over the years. Now, I even work with Mustaf and his team on several projects my firm has completed outside Westchester in New York City.
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November 2023 by Agnes Case
Very satisfied with the work you did overall. I am particularly impressed with the workmanship of the flooring at the front door. The carpeting was installed perfectly. The workers were so careful when moving furniture and put everything back the way they found it. They even went the extra mile and reconnected our electronic devices in the living room.
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October 2023 by Martha Johnson
We have used Allen Carpets for several projects at our house. Mustaf has always been very helpful and professional. His guidance on carpet selection was helpful and was exactly what we needed. The installers were prompt, professional, and the job was beautifully done. I would recommend them to anyone looking for carpet.
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July 2023 by Eve Brody
I worked with Mustaf to install carpet and flooring. Everything about my experience was first rate: the service, the selection. the pricing, the scheduling. Not a single glitch. Excellent quality and installation. Highly recommend!
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July 2023 by Tyrell Tucker
Mustaf was excellent gave great service and helped me save over $200 vs another store
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June 2023 by Marco Albonico
Love my new floor! Mustafa has been very professional since the beginning! We installed korlok select LVP, and love how it looks! It took Mustafa’s crew only one day to install approximately 600 sq ft. Thanks Mustafa and Carlos! Highly recommend!
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May 2023 by Shawn Tedrow
We had our floors done less than a year ago. They were supposed to be refinished with gaps in the parquet filled in.The filler from all of the cracks have already popped out and there are large gaps in the parquet that I need to fill or have another company fill.I would love to say that Allen made good on their business but I left them a message a week ago and I'm still awaiting a call. I mentioned that I didn't want a refund but did want to know if there was a was it could be fixed and I'm willing to give second chances.If they can't even call me back after saying I don't want a refund.....what else is there?
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March 2022 by Dolly W.
The prices are fair, matches home depot. But one of the salespeople is awful. I will not give names here. I went in for carpet and the guy couldn't hear me, and if I spoke too fast for him, he got annoyed and overspoke me. That is fine, but if you cannot hear me, then explain this and don't speak over me when YOU have something to say. Mustaf was great when I needed to make a change, I wish I spoke with him during my 1st interaction. I had too much trouble asking for a quote for a custom order because the guy was impatient with listening to me explain what I wanted, so they ended up not getting my business for a 2nd order. I will go elsewhere or at least seek out Mustaf next time I have to order carpet from this location. I gave them a lot of money, they did me no favors. They should offer patience to me as the customer if I am explaining my needs. Or, they should offer assistance to a sales person if he has a hard time communicating with customers. 3 stars because of inventory and they worked with my time frame. Zero stars for customer service. 5 stars to Mustaf.
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December 2021 by Lee L.
This New Rochelle location already has lousy reviews, but I'm not even sounding off about their carpeting. Their driver parked in my private, paid for spot because he didn't feel like finding street parking. When he came out I told him not to park there again because I could have him towed. His reply... "Do what the f@ck you have to do...". I called the store to complain and got the owner Kenny, who was actually worse if that's even possible. Instead of apologizing he spoke to the driver and called back to let me know the driver denied using the F word and say he was only parking in my paid, reserved parking spot for a short time as if to say, what's the big deal? He even asked me how much I pay for that parking spot and if there's a sign with my name on it so I let the bozo know there actually is. DO NOT GIVE THE NEW ROCHELLE LOCATION A PENNY OF YOUR MONEY!! They're rude, nasty lowlifes and God help you if you let that driver into your home.
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August 2021 by Idalia
I went to Allen's Carpet (in New Rochelle) a few months ago, picked out a rug but didn't return for months later, they held onto my selection and they were very organized. They have a large selection and I ended up going with another option, they did not hesitate and setup an appt. within 2 days of my order. The cost of the carpet (installation and foam) were very reasonable, and I payed half before the work was completed and the remainder after. On the day of the installation, they arrived on time and installed the carpet within 2hrs (maybe shorter). I personally had no issues and would recommend Allen's Carpet.
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July 2021 by chante martindale
Poor customer service from the owner, Kenny. When I decided not to use them for an installation of carpet, he had to return my deposit. Unfortunately, that's where the drama began. Each time Kenny and his sale associates try to complete the refund transaction, a message appeared "declined". I was told something was wrong with my debit card. In fact, the issue was on their end. I went to the store on two separate occasions. The 2nd time, I spent a hour in the store before he gave me a store check of my refund. Then he refused to give me back my receipt. I refused to leave without my receipt. Eventually, my receipt was returned. Please be aware!!!!!
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June 2021 by Sheryl Haut
Beautiful job with my floors! I worked with Mohabeer who gave me a very reasonable estimate. The guys who did the work were careful and respectful of covid and the outcome is beautiful! I recommend them highly.
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January 2021 by Idalia Ulloa
I went to Allen's Carpet (in New Rochelle) a few months ago, picked out a rug but didn't return for months later, they held onto my selection and they were very organized. They have a large selection and I ended up going with another option, they did not hesitate and setup an appt. within 2 days of my order. The cost of the carpet (installation and foam) were very reasonable, and I payed half before the work was completed and the remainder after. On the day of the installation, they arrived on time and installed the carpet within 2hrs (maybe shorter). I personally had no issues and would recommend Allen's Carpet.
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October 2020 by Betty Chen
Highly recommend. I installed new flooring in my 2000 square foot apartment and the entire job went smoothly and the installers were wonderful. My neighbors loved the job too and are going to use Allen Carpet. Kenny is a pleasure to deal with.
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October 2020 by Laura Hanna
Went in to get help with a renovation project. They said they close in 15 minutes and refused to help. Waste of time.