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November 2023 by Many lopez
A very clean and cozy family place and your orders are just the way you want them, delighted with the store 100%
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July 2023 by Adrian G
Soft ice cream is always delicious here and Jessica is always with a positive attitude helping out customers. What a BIG plus! ;)
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May 2023 by KARLA COBENAS
Definitely excellent customer service, the delicious ice cream, the presentation and design that dedicate the maximum to the cake... I recommend this place the best... and not to mention the cleanliness, always taking care of the customers' health. ...highly recommended....
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May 2023 by Olga Kiseleva
Cannot say enough positive words about this Carvel and Jessica who made a birthday cake for my son! So attentive, detail oriented and helpful with ideas. Firstly, the cake was delicious and looked amazing!! Secondly, Jessica came into store one hour prior to opening so that I could pick up the cake on time for the party. And thirdly, she was extremely patient discussing details of the cake down to the shade of green that we will be using.I will never use any other Carvel but Quaker Ridge Rd :) Thank you!!!
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February 2023 by margot calle
Beautiful and clean store. The service was great and the prices are fantastic.I bought a cake for my family last week and we love very tasty.
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August 2022 by Elana H.
Horrible place. Brought my 2 young kids. My daughter has food allergies and I said very nicely to the man serving ice cream that I know most carvels soft serve no longer has egg. He said it does. Refused to show me the container for ingredients. Kept showing me a cake box which is not the same. Was screaming at me in front of my children who just wanted a fun summer ice cream. Wouldn't let me get a word in. We left without ice cream and upset kids because of his yelling. If you are an ice cream store don't you want to bring joy to kids. If it was safe for my daughter wouldn't he want her to be able to have it and get our business?
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May 2022 by Peter Trezza
Friendly service, so many choices! Guaranteed to improve your day.
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March 2022 by Isabel Nunez
Run down and old. Why this place has 4 stars is beyond me!
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November 2021 by Red Nelli
Great ice cream very friendly love this place
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September 2021 by Kristin S.
This location has the worst staff. They are always rude and act mad when you come in, often ignoring you hoping you decide to leave instead of order. The place is filthy. They lost multiple customers tonight when they refused to serve us because they had already cleaned out the machine. It's not our fault you say you're open until 9 but then close everything because they want to go home early.
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August 2021 by Anonymous User
Disappointing, disgusting and disgraceful. I walk in, excited more than ever to return to my favorite ice cream parlor after it had been closed for almost a year, just to get rudely confronted by the two girls running the place. I am vaccinated, and did not bring a mask and realized as I walked in and saw the sign stating masks were required. Despite the parlor being empty, I walked in with my shirt above my nose, and would have been totally fine with one of the girls stating, “Sir, I am so sorry but we cannot allow entry without a mask.” Instead I get told, “Keep your shirt that way! Do not let it fall down!” I was disgusted and told the girls I do not like their attitude and then stormed out. As I entered my car, one of the girls confronted me to tell me they did nothing wrong, I was not interested in hearing that excuse and drove away. I was so disappointed because I really was excited to return to my favorite ice cream parlor just minutes away from the house. I’ll be driving to Eastchester next time I want Carvel.
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August 2020 by Brahmachandri Bridges
Delicious!!!
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August 2020 by Leashell Lyons
Awesome Staff, Very clean and great flavors
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July 2020 by Todd B.
I had to see what the people were saying. I am not surprised... what I do do is tip the rude a** Jamaican women $5. After she's mad rude making me feel like I'm bothering her. And you better be sure what u want. She might say it doesn't come like that...? She has no time for foolishness. She must be rich because clearly she doesn't need the job. there are too many Carvel's in New Rochelle to pull up over there
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June 2020 by Lori M.
Absolutely the worst service you can get. The attitude of the woman on 6/17 at 915pm was so poor that I actually called to speak with her after my family came back home to ask her why she is so rude to paying customers. She said nothing when I spoke very politely to her, but all she did was make a noise with her mouth to mimic me. I asked for a manager and she said nothing. It's not the 1st time shes been rude either, shes always so nasty. She should not be employed in this industry because of her attitude.