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October 2023 by HP Mgmt
Terrible customer service and manager. Heard this store was closing. Wouldn't be a bad thing.
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May 2022 by Danielle M.
I really like this location. The parking lot is very big and the store never seems super crowded. There is a shoprite down the block that is always a mad house but I prefer coming here because I almost never have to wait in line. They also have a ton of self checkout cash registers which I really like. It deff makes the shopping process quicker and easier to check out on your own. I've never had any complaints with the quality of the fruit, meat or deli counter. Everything has always been fresh and tasty. I've ordered many different cakes and cupcakes from the bakery section and they are always friendly and helpful. If you have a birthday or event coming up, I highly recommend a stop and shop cake or cupcakes. They are always VERY fresh and not overly sweet. I always order from here and our guests are shocked when they hear they are from stop and shop because they do not taste artificial.
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February 2022 by Lori S.
The fish stinks from the head . Customer service behaves very unprofessional and ugly . This is coming directly from the store manager telling them that this behavior is acceptable and being mean to the customer is okay . I asked employees in the store for the reason of the bad service at the "help " desk and all of them pointing the finger to the gm of the store . I had a talk with him and indeed it was unpleasant.
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August 2021 by Ula P.
On August 4th I was paying for Rx with my debit card with $40.00 cash back, the transaction apparently was cancelled, attempted again same thing, in the end I charged it on my credit card. Same day/time I was at Starbucks paying for my coffee and attempted to get $40.00 cash back the transaction apparently was cancelled so I again I paid with my credit card. Two days later my bank statement shows 3 transactions, two with $40.00 cash backs. They owe me over $100.00 alltogether. I have been on the phone with Michelle multiple times and apparently they have been working on crediting the money back into my account for the last two weeks. I am still yet to see my money. Outrageous stealing people's money!!!
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July 2021 by Patti S.
My brother frequently shops here. Today at around 7:55 a.m., he went to use self checkout since he had been scanning his items in the app. One of the store employees approached him and said he couldn't use self checkout until 8:00 a.m. She then directed him to use the scanners, but the scanners were locked. My brother tried to grab a few more items until 8:00 a.m. He then went to a checkout lane. Down comes running down the stairs, an angry man saying "I will get you next time you low life a-hole." The man proceeds to claim my brother was stealing steaks. He continued to scream at and harass my brother AS he was paying for his groceries. Several store employees laughed. It is very interesting how you do not have a video of the "stealing" all while accusing this while he is paying at checkout. Also where did you learn professionalism and customer service if this is how you approach a customer. Disgusting. Also, he kept yelling "I will get you next time a-hole." By the way, wait for it...the man who approached him was the store manager, Paul.
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November 2020 by Tony R.
Versailles is a joke. Every time you have a sale no sale item. But they have it after the sales interesting. And they have no rain check.
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September 2020 by Dee L.
They had no wipes to clean you're cart The cashier Mara told me to bag my own groceries They limit all house hold cleaners to two per family and we're out of basic cleaning supplies the handicap bathroom smells and has no toilet paper the parking lot is crowded
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August 2020 by Sadri B.
my first visit to this stop & shop in new rochelle on palmer ave and its better then the old location near boston post rd which was smaller and had limited parking . very spacious and large outdoor parking , plenty of easy to roam aisles and they have everything you need including a very good organic section , fresh produce , meat, fish , deli , dept, clean bathroom and stop & shop workers who are nice to customers . plenty of weekly sales and the stop& shop brand is just as good as the major name brands. dont forget to use your ss card to save money and grab a whole bake chicken at the deli dept and some fresh bread at the bakery (morning time). i cant visit my local stop&shop without letting the nys lottery machine swallow my paper currency and i cant visit my local stop&shop without grabbing all the free magazines near the customer service area. fast checkout and social distancing and wearing of a mask is required . one of the better stop&shops in the metro area , 4.5 stars on my yelp meter.
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May 2020 by Jennie M.
This is our regular, neighborhood go to grocery store. I want to thank them for the great work they do every day to keep us all fully stocked with food and supplies always -- but especially now in the COVID crisis. I can't say enough good things about the store management and employees during this time. I have 5 kids and it is an enormous relief to live close to this wonderful store. Thank you Stop and Shop New Rochelle!
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April 2020 by Mishy Mish
I always shop here. love this store normally, but since this pandemic it's the worst store in new Rochelle. sad..completely empty ...shoprite one block away has stuff? why...just dissapointed.
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April 2020 by Bettina DeFilippo
No never again will I shop there they are dirty. The best is mgr let an employee that went home sick come back to work 2 days later then while working found out his test came back positive so he put many at danger. And not one person from that dept was quarantined after it was all found out. Pick and choose even when this pandemic is going on. Shame on stop and shop I guess you are desperate.
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February 2020 by Mari Carlucci
I've been shopping there over 10 years ..probably know prices better then the employees. everything's up this week all the usual sales no longer.. not going back
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January 2020 by Toula H.
I like this shop & stop. It's big , clean and extremely organized. All the signs are very helpful and I manage to always find what I need . The produce is always fresh and I like they have " in season" options at reasonable prices .
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August 2019 by M W.
This is a good Stop & Shop. The store is clean and well lit. They carry a huge selection of items and the store is well stocked throughout. The floral department is wonderful here! They've got tons of very pretty flowers and fresh plants. The sunflowers here looked gorgeous! They also had some nice seasonal items. The bakery is also great! They've got a huge variety of baked goods. All the bakery items looked fresh and appealing. Cakes were all nicely decorated. The produce was good at this location. Strawberries, cabbage, bananas, watermelons all looked fresh and well stocked. The deli was good with friendly staff. The sandwiches looked fresh and tasty. Prepared chicken was all hot and fresh, and more chicken was being made as we walked by. The smell of the chicken being cooked is just so good! The fish looked fresh with a nice variety. The meats looked fresh. This location has a Starbucks and a nice area to sit down located between the floral department and the prepared food section. The staff we encountered were all friendly, and helpful. I do have a few issues here. There's some litter scattered around where the carts are kept, that could be swept up a bit. I also found several expired items on the shelves, so make sure you check the dates on what you're buying to make sure it's fresh. Many Stop & Shops have this problem, and this location is no exception. This location seems to be older, as some of the freezers were leaking, and the ceiling was also leaking in a few areas. It could use an update. However, this is a very good supermarket. Staff are friendly, there's a great selection, and the store is clean. For people in this area, this and the ShopRite down the road are definitely the go to supermarkets, and Stop & Shop does a good job here. 3.5 stars for the Palmer Ave New Rochelle location.
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August 2019 by Joe Z.
Great place love the girls at the registers one of them I don't know their name the other one is Claire always smiling and polite and fast. You can get a nice salad for under six dollars, cold sandwiches already made or you can have your own made and they also have all different kinds of hot chicken and cold premade food dishes. Great for guys like us in construction who don't want to go to a pricey deli. Also come pick up a couple of pieces of individual fruit. Place is nice and cleaned and organized.
