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January 2025 by Dawn Gulley
I had a highly disappointing experience with Jennifer, the store manager at CVS 16 Weyman Ave, New Rochelle, NY, who has supposedly worked there for 14 years. She was shockingly rude and dismissive during my phone call about a prescription, and her behavior was unacceptable for someone in a customer-facing role.
When I asked for clarification about the portal instructions, payment, and pick-up process, she refused to help and instead passed the blame onto IT or corporate. Her unwillingness to assist was both unprofessional and disrespectful. To make matters worse, Jennifer made it clear she didn’t want to deal with me, stating it was “three minutes before closing” and calling me a “difficult customer.”
If she dislikes her job so much, perhaps she should consider a role that doesn’t involve interacting with the public. I’ve never encountered such unprofessionalism, and it’s concerning that someone with this attitude is representing CVS.
I hope CVS takes this feedback seriously and ensures that future interactions with customers are handled with more professionalism and care.
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August 2024 by Victor Moran
while visiting the CVS New Rochelle, my shopping experience was extremely pleasant, all items were in stock and the location was well stock, there were few sales associates, however the products were available to select from. only issue I seen was no security or loss prevention officer was present
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August 2024 by Alexander A.E
Great service and amazing staff, This is my number one store when I'm buying personal stuff, If you need something ur definitely gonna find it in the vcs store.
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July 2024 by Diana Meyer
In and out very quickly. Easy to find parking space. Now with the swimming place is hard to find one.....
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June 2024 by Yevgeniy Alperovich
Waiting for my antibiotics for 9 days. This place is horrible!!!
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May 2024 by Perry Kangoun
Waited for 40 minutes to speak to the pharmacy and the pharmacist hung up on me mid-sentence while I was asking a question about my prescription.
Shocked, don't use this pharmacy.
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March 2024 by Den “J”
They need train people to have some common sense and respect for customers.
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January 2024 by Brandie Lindsay
You can find what you need
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December 2023 by Ashley Purvis
Store has everything in stock, but the representatives look at you like you’re going to steal everything very uncomfortable to shop in any store like that
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November 2023 by Santiago castillo
I’ve gone to this cvs for my prescriptions for years now. As of late I have been EXTREMELY disappointed with the service. I went 3 weeks ago to pick up a prescription, turns out they did not have it so they had to order it. I was told it would come in the following day. A week later I went in to pick it up and yet again I was told they did not have it. It is now a week later and still no refill!! This is ridiculous. 3 weeks and still no progress on refilling my meds. I am also currently on hold and have been on hold for over 25 minutes now with no one to picking up the phone. If you can get your prescriptions refilled elsewhere I would highly suggest it because this cvs pharmacy had gone down hill. Super frustrating.
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October 2023 by Maryann G.
horrible been at weyman ave cvs almost 20 years this year is terrible 3 scripts last week was to be ready & went there not ready say out of stock on my heart meds. now this week my doc called in tues now sat nothing still process. call them on hold 40 min call back another 40min i finally called cvs fri corporate offfice & filled complaint they couldnt even get them on the phone ! going today to see if i can get my script my doc called in on tuesday. i am thinking to leave cvs & find a different pharmacy. pretty sad
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October 2023 by Nicola d'Alessandro
Vaccine appointment VERY slow. I arrived at 11:20 for my 11:30am vaccine appointment, and checked in at the pharmacy. The pharmacist asked me to wait in the vaccine area. She puttered around doing this and that in the pharmacy area for 10 minutes...15 minutes...20 minutes...30 minutes...yes, a whole 40 minutes later I got my vaccine, which took all of 1 minute to administer. There was no-one else waiting for a vaccine and the pharmacist did not speak to or assist any other customers while I was waiting. Why did I have to wait so long?! A frustrating experience. I will not book a vaccine appointment here again.
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October 2023 by Joseph Shaughnessy
Cvs pharmacy is the worst. I renewed a prescription 7 days ago and nobody called me. Came to the store to find out that the store did not fill the prescription. Was told to come back in a few days. What a joke. What is the purpose of refilling a prescription on line when they don’t do it
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October 2023 by Pat Wilson
I called Tuesday evening to inquire about a product the employee who answered rushed me off the phone. When mentioned it to her she hung up on me. I didn't get her name, she had an accent..
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September 2023 by Patty Williams
Pharmacy department is understaffed, overwhelmed.
