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February 2024 by Eddie O.
Went to pick up a rental for business from the New Rochelle location only to be told that there would be a wait for a vehicle despite the reservation that was placed 2 months prior. Finally I was offered a vehicle that was dirty inside with ripped up carpet and had that distinct aroma of marijuana makes by air freshener. The second vehicle had a low tire pressure warning for 26 psi in the front passenger tire, clearing this was more than just a tire that needed air. The response from the associate and manager was that they would put air in the tire. I refused to take this vehicle since I did not want worry about that tire again needing to services again during my trip. The lack of care for the safety of the renter was amazing and despite other vehicles being on scene they were not offered as a replacement.
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February 2024 by april chiappetta
Great experience I came in with my bestfriend and rented a car for a week. They me were amazing, Best everything and it is super easy. They even gave me an upgrade because the basic one I pre-booked online was out getting clean. I would definitely recommend and I will be coming back again Guillermo helped me and was fantastic couldn’t ask for a better employee.
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February 2024 by George W Shannon
Excellent customer service and care. Very helpful and informative in regards to the whole rental experience. Thank you guys for your professionalism.
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February 2024 by Kristiynah Parker
Thank you to New Rochelle enterprise ! I got into a random car accident and I was instantly at ease with all the assistance, patience, and kindness. I was treated with. Justin gave me a ride from home and back to get my car. Alpha the manager paired me with this green mustang that is my favorite Color just by looking at my phone case. And sixx was kind and friendly from check in to check out. I will never be nervous about using a rental system again.will always be going here for amazing service. Thank you
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January 2024 by AJ Gourmet
Janita welcomed me 20 minutes before closing on a Saturday afternoon (11:40 they close at noon) she was awesome! No rushing found my reservation told me my options and treated me like she had all day to do it.Now the team that help you choose the car were just as awesome...let me think about the options and are super accomodating. For a few extra dollars I was able to rent a Wagoneer! What a machine next time I go away that will be the machine to rent. The return was done literally in a couple of minutes...Need a rental ENTERPRISE NEW ROCHELLE!
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January 2024 by Health Fitness
Rented an SUV and with great customer service, my travel experience was seamless. thanks you
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January 2024 by Delia Young
Very professional efficient and cars were updated and clean.
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January 2024 by Sibongile Yancy
For my rental experience with Enterprise Rent-A-Car on Horton Avenue in New Rochelle, they provided courteous & professional service.I was given a courtesy call to confirm my reservation. The representative who assisted me with my rental was very polite & thorough with explaining the Enterprise rental policies.My entire rental experience with Enterprise was seamless & very pleasant.
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January 2024 by Lizette Rivera
Very nice pleasant customer service from all the staff. Also accommodating.
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January 2024 by Michael Kelly
Friendly service, hassle free rental experience - highly recommended.
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January 2024 by Dj Tony Gonzalez
very happy with the experience and the equality treatment with customers.
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December 2023 by Amy Morrison
Enterprise of New Rochelle NY made things very easy when I rented a Kia for the Thanksgiving weekend. Alpha was my point person and he was so helpful and kind.
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November 2023 by Eddie Sanchez
Great staff and they are always willing taking an extra step to fulfill the customers need. Always treating the customer amazing. Great choices of vehicles. A++++
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November 2023 by milestone_
I rented from the New Rochelle location recently because they had the lowest rates. Customer service is 110 percent at this location. Six is a great manager. I know him from when he worked at the Bronx location. I will be renting again and again with Enterprise.
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October 2023 by Shantell Smith
I appreciate their assistance in getting a car to make it to my event on time. I saw one of the associates assist with cleaning the car herself so there was no further delay. A special thank you to Sixto for taking care of me to ensure I was truly satisfied with their service.
