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December 2023 by Chris K.
I wasted 5 hours of my time trying to complete an online move in. The facility wasn't maned as it was supposed to be and all I got was -we're so sorry, we're sorry. Eventually it got sorted out but what a fiasco, 5 hours of my time just wasted because of a glitch in their new system or so that was the excuse I was given. There are other companies out there that aren't as greedy as well , do your homework. I would give zero stars if it allowed me to.
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November 2023 by Edna Landau
Kai helped me rent a storage space and she was terrific. She was thorough, patient and good spirited. She also helped me load my car with the moving supplies that I purchased. I would actually give her six stars, not five!
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September 2023 by Ashante Wiley
I had a great pleasure of meeting miss kai and she was so helpful and very nice !
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September 2023 by James Sullivan
5 star rating for two reasons! When we moved out of the unit, Kai proactively reached out to see if we were indeed emptying the unit and wanted to close my account. She is a superstar! Also, the facility is clean and safe.
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September 2023 by Skyler Kawecki-Muonio
This storage unit was super easy to use and affordable! The staff were extremely helpful throughout the entire process especially Iakua! Would highly recommend to others.
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August 2023 by Andrew S
Iakua was a great help - I had multiple things I needed taken care of moving into my new unit and she did them with ease. She also came up to the unit and showed me how to address a challenge with opening the lock itself. Definitely super helpful
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August 2023 by soo kim
located in a nice area and clean place. Iakua is excellent! She explained to me very well despite of very busy day for her and booked an nice unit for me.
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July 2023 by Heidi Wenzler
Hi I had a great positive experience with Iakua today at the New Rochelle public storage unit! Very professional and organized and friendly.
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July 2023 by Andrew Sauro
Iakua was a great help - I had multiple things I needed taken care of moving into my new unit and she did them with ease. She also came up to the unit and showed me how to address a challenge with opening the lock itself. Definitely super helpful
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June 2023 by Dytavia Forte
iakua has great energy and smiles the whole time. She is very knowledgable & goes above and beyond for her customers . I saw her in action with the couple before me and then she was exactly the same energetic and pleased to help me as well! Shes a great worker Never let her go!
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June 2023 by C Wilson
Iakua was exceptionally great and understanding during an incident that took place on May 6, 2023. She stated she would follow up with her supervisor and she did so. Her commitment and dedication was truly outstanding; she displayed what customer service is all about.
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June 2023 by Nubia Brooks
iakua assisted me very well , she was well mannered and you can tell she cares about her job. She was able to answer all the questions I had about storage , fees and timelines. I will definitely return and send customers to this location. Not sure is employees actually see this but thank you iakua.
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June 2023 by Dayzona Forte
Iakua has made my experience with public storage beyond AMAZING ! I came in very uncertain about what size I needed. She sprung right into action and asked what I was storing she even made sure I understood it was just to give me the proper and best size for my needs! She even multitasked and unlocked carts for other customers! She smiled the entire time. I know I was hassling her but she assured me she’s here for me and my needs! With all her efforts of overcoming certain concerns and objections I had, this woman deserves a raise because shes the definition of hard working and dedication
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June 2023 by Samantha Rivera
Iakua is amazing! Public storage should be tremendously ecstatic for hiring her! I came in frantic about not knowing what size to need and Iakua ensured me that i don’t have to be frantic and she has my best interest. She walked me outside and showed me how to access the property which is through a passcode designed just for each customer. She let me know that security is one of their main focuses. She then had me go upstairs with her and showed me two units she felt would take care of my needs and she was 100% right. She held the door open for me which most employees don’t they rush in and expect me to be right behind them. She maintained a positive attitude throughout our whole ordeal on top of a beautiful smile. She gave me the direct phone number to the store so I dont have to call the 800 number. This girl here is amazing! She deserves a raise or promotion for her expertise and knowledge that she shares! You go Iakua!!!!!!!
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May 2023 by Jayson Myers
Public Storage has been the best storage facility that I have used so far. The location is in a nice area and the facility is always clean. Michelle took the time to explain everything I needed to know before I committed and I really appreciate the excellent customer service she has provided.
