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January 2024 by Hasond H.
This place has the laziest most inconsiderate workers possible. Whoever invests their money running this place is setting up for failure. They purposefully do not answer the phone. I've rang the phone for an hour to prove a point and walked into the store while the phone was still ringing and they ignored it on purpose.I cannot imagine how many people call first to see if they have something in stock and never get an answer... so they don't end up going and spending money. I was going to but a console and 5 games but I called about 20 times over 2 days and they completely ignored my calls. So I spent a bout 1,000 dollars somewhere else! This isn't new they have been neglecting the phones completely... for years!!! What a money pit death trap to have this crew working for you. I feel bad for the owner. Horrible terrible pathetic customer service. Not only will I never go there sharing I will go out of my way to make sure anyone I talk to snout games doesn't go there. My mind is blown by how terrible this place is ran it's incredible
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December 2023 by Jay Gray
Hello I am a native to the town of New Rochelle New York and I have always used the GameStop in New Rochelle but this past experience that I suffered Thursday November 30th was very ridiculous I came to the store at 6:50 p.m. the cashier waves to me through the locked door that the store is closed and walks to the back and closes the door to the back behind him when in fact on Google as well as the sign on the door it's stipulates that the store closes at 9:00pm So I'm contacting you to ask why I was refused service during working store hours?
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December 2023 by Yessica White
This is my second attempt coming to this store first time was at 11:30am and than at 2:30pm. And it’s closed. All lights are off, nobody is here and they are supposed to be open from 11am to 9pm. If you’re not going to open the least you can do is change the store hours. This has to change or just go out of business.
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November 2023 by John H
Yet another attempt coming here at 12:35pm and the store is locked. Lights are on but no one is here. Tried last week at 6:45pm and before that at 2:30pm. This is insane
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November 2023 by Christine M
Definitely not what it used to be. Made a preorder for a game just have the box art in possession because it was so pretty weeks back. Came in the early hours of the store opening which was at 10:00 am on a Friday. Didn’t have my game. How do you not have a newly released game in the shelves at opening hours??? Employee told me they didn’t receive their inventory yet which wasn’t for a few hours. I come back at 2:00 PM just for the store to be closed with a sign saying it will remain closed from 2:00 pm - 6:00 pm. Was completely bummed since I had work later thus wouldn’t get to play the game till tomorrow. So I asked a family member to grab the game for me. Game is great and in my possession but truly displeased with how that turned out.
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November 2023 by Andrew Giannotti
Like many other recent reviews of this location, the store is closed even though it's supposed to be open right now.
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November 2023 by Nero Sparda
Don't come here. This location opens whenever it wants to.
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November 2023 by Puga Vasconez
The store is closed but the schedule must be open to 0900 pm
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October 2023 by Matti Ketola
Says closed at 9 its just after 7 and nobody is in the store.
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October 2023 by William Phoenix
This is now the FOURTH time I have come here and there's a sign in the door "be back in an hour". It seems no matter what time I come, they are always on break. The service isn't bad, but last time I waited around for the clerk to return and there were TWO of them. So why not go on break one at a time and keep the store open? This having to wait around every time is unnerving. I get having to take a break, but maybe have the company give 2 30 mins. Or if there's 2 of you on, don't both go at once.
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August 2023 by Trevor B.
This location has always been interesting, but they aren't even open when they claim to be. I have a fully paid preorder to pick up today and no one is here 20 minutes after supposed opening. Not thrilled at all to have to guess when they will be available.
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August 2023 by Javier Fernandez
No good customer service
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July 2023 by Jonathan Nazaroff
Every time I come here they are closed. The employees are on break and they don’t have enough people to work. Just close already. Your closed every time I come here.
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July 2023 by trash p.
I was going to purchase a ps5 When i saw a sign saying "left at 2:30 be back at 6:00" I decided to take my business elsewhere.
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May 2023 by Yulissa
This GameStop is really neat! I love coming here the employees are really chill! I literally just went in like an hour ago with my brother and the employee there was very patient and nice ? Dunno what their name was but 5 starts to that person!
