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November 2023 by Call me M
I was nervous buying a new car and I didn’t want a pushy salesman. Edgar was great though. He made the whole process really easy and I felt very comfortable throughout. So much so that my fiancé made her mind up on a new car the same day. 10/10 thanks!
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November 2023 by Joe Pezzino
Walked in Friday 11/03 looking to trade my current vehicle (2nd vehicle purchased from here) and drove out with my 2024 CR-V Hybrid Sport-L today on 11/05. My sales rep Kevin R. and sales manager Sanjay E. realized I wasn't playing and was looking to make the deal right there and then as long as it made sense to me. They worked with me from start to finish and ensured I was happy and were 100% honest and upfront with me the entire process. I was never pressured in any way by them. I drove out 100% happy driving out of there feeling I got a very fair deal on my trade in and purchase, again this is my 3rd vehicle from them. Again, Kudos to Sanjay and especially Kevin for taking the time to listen to my questions and meeting my expectations. Also a big thumbs up to Pancee, the finance manager who helped finalize the purchase. She was thorough in explaining everything with the financing and again took the time to answer all my questions and address my concerns. I highly recommend Honda of New Rochelle and human beings like Kevin, Sanjay and Pancee that make the sometimes dreadful experience of car buying an absolute pleasure and memorable experience.
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November 2023 by Rebecca Ginsberg
I purchased a CRV hybrid at Honda of new Rochelle and I could not have had a better experience! Gabe was exceptionally helpful and knowledgeable throughout the sales process, and worked with us to get the vehicle and deal that fit our needs. Ben made the financing and paperwork process quick and smooth - there were no surprises and he took the time to patiently answer all my questions and help me understand the details. The whole team was efficient with my time. I highly recommend and will be returning to get my vehicle serviced in the future!
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October 2023 by Nicol Hernandez
I recently had the pleasure of visiting Honda new Rochelle to explore my options for a new vehicle. My experience was nothing short of exceptional, and I owe this remarkable experience to Pedro, a sales representative at the dealership. From start to finish, Pedro exhibited a level of customer service that truly exceeded my expectations. Pedro's knowledge and expertise were immediately evident. He took the time to understand my needs and preferences, and I was impressed by how well-informed he was about the various vehicle models, their features, and pricing options. His ability to answer my questions and provide insightful recommendations made the car-buying process smooth and stress-free.
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October 2023 by A C
First Car purchase & let me tell you guys it was the best experience even though I had a appointment for a vehicle in but unfortunately been sold the day before, Pedro Gutierrez my sales consultant made sure I didn’t leave unsatisfied he showed me a list of similar vehicles and came out with a car I was happy with, thanks to the team at Honda New Rochelle they made the experience quick & pleasant. Once again thanks to Pedro Gutierrez for helping me find a family car best experience for a first car purchase. 100% recommend.
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September 2023 by John D.
this place is seriously a joke. I don't have enough space to tell every single issue I have had at this location. from management on down. but today was the final straw ! on a day that it's pouring rain, the shuttle wouldn't drive me and extra .5 of a mile to my home. But they want me to spend $1000 there. You lost a customer. When I have more time I will right a longer review stating all the issues I've had at this location to warn others if there terrible service
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September 2023 by Ariel C.
5 stars to Willy! He was able to figure our the problem to our on going car issue! He treated me with respect, kindness and showed me compassion!He should be the only one you interact with at that dealership. He is truly a gem!
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September 2023 by Rosalea M.
I took my Honda Insight 2022 to them for oil change and tire rotation. When I got there they automatically did a complimentary alignment check. It's computerized and it shows that my front wheels did not pass. I told them to go ahead and do a wheel alignment. They showed me a print out of what the computer analyzed. It cost about $250 for alignment alone. So I left and they will call me once the car is ready.So, after a few hours they called me and I went back to them. The guy (Bob) gave me the receipts, showing the price and what were the services done. I asked, "Bob, do we have a copy of the final alignment result? I need my copy showing that it's now aligned."Bob said something about a printer burn out, technical issues blah, blah. Very politely I said that we have a problem then because I need that.He went back and forth trying to retrieve it. He asked if I would accept a screen shot since the printer is not working. I said, of course!He came back minutes later showing me a screen shot of all Specs BEFORE alignment. So I asked where is the Specs AFTER it was aligned? He said, that's hard to retrieve since there's been hundreds of jobs done after they did mine. So very politely I said, "Bob, that's not acceptable. This is what I'll do. I'll take my car to another Honda dealer to do the alignment. I need you to take out the $250 because I'm not paying for it. My car in your screen is still not showing that it pass alignment." At the end, they removed the $250 charge after more than an hour of this back and forth. I thought that was very dishonest.
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September 2023 by Christine Jafilan
My father and I came and purchased a vehicle today from Sanjay and he made the process, smooth and easy for us. Great customer service!! Ben was great as well when we had to finalize our paperwork. I highly recommend Honda New Rochelle for your next car purchase!
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September 2023 by javier mendez
If there would be 6 stars, i would give this place 6 stars. dealerships have a reputation of being stressful and difficult places that would only care about selling you a vehicle. But not this place i came here for a used vehicle that i had seen online and my experience was beyond great not only was my sales person john very attentive and helpful the management team went above and beyond to make sure that i was satisfied with my purchase and at no time did i feel pressured or obligated to buy anything. Their goal is to make the customer happy, and i will be the first to say they do a great job at it. Thank you, honda, of New Rochelle for making my buying experience as pleasant and accommodating as possible.
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September 2023 by Cristofer Hernandez
I had a fantastic experience at Honda of New Rochelle, thanks to Pedro's outstanding customer service. From the moment I walked into the dealership, Pedro was attentive, knowledgeable, and patient. He went above and beyond to answer all my questions, provide thorough explanations, and make the car buying process smooth and enjoyable. Pedro's professionalism and friendly demeanor made me feel valued as a customer. I highly recommend Honda of New Rochelle, especially with Pedro as your guide to an exceptional car-buying experience.
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August 2023 by Arifur Rahman
I got my new CRV Hybrid Sports Touring from this Dealership just yesterday, July 25, 2023. I must say this dealership is completely different from most others. I had a trade-in that went well. Initially, I ordered a Limited trim and after 2-3 days I changed my mind to upgrade it to a Touring. I thought I was not going to get a good deal after the change but I was surprised that the new deal was even better. I didn't even need to go there, everything was settled over phone and email. Finally, the delivery day was so pleasing in all aspects. The paperwork, demonstration on the new vehicle, installing a bunch of additional accessories, everything was done professionally and unexpectedly fast. I must salute Sales Representative Mr. Miguel Mercedes for his beautiful service. Every time I talked to him I felt like I was talking to an old friend. Also, the courtesy and professionalism I enjoyed from Manager Ben Thomas is worth mentioning.
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August 2023 by Buy Your Build
Enough time has passed for me to write an honest review about the purchase of my 2023 Civic Type R.Back in fall of 2022 I had contacted this dealer to express my interest in purchasing their first available allocation. I had left them a $1k credit card deposit as soon as they knew a car was allocated. I also agreed with the dealer via text message and in-person at the dealer I would only have to pay a $5k markup on the car. I asked that night while in-person if they could generate a purchase order for me to sign guaranteeing the $5k markup. They told me the finance manager was already gone for the night and would do it first thing for me next day. Next day comes and I get a call saying that the sales manager changed their mind and asked me to pay a $12k markup or they would have to sell the car to someone else. After several heated calls/messages they were still unwilling to honor my original markup price. I even offered to raise my bid to meet them halfway, which they also declined. I eventually consulted with attorneys and filed a BBB dispute with this dealer. It was not until then they called me back asking to come in and finalize the deal at my best offer.Not knocking the sales consultants I dealt with, but rather the greedy sales managers who think they're entitled to $12k straight profits for a car that sells itself. I didn't even pay a third of that markup for a 2023 Ford Raptor when it first came out...
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August 2023 by Analee Rivera
Such a great experience ! Kevin was A great Help My father came with me ! Left with a brand new 2023 Honda Accord ! Couldn’t be happier even My Boyfriend is happy Lol ! Words can’t explain
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July 2023 by Frank V.
This is actually the third time I bought a car from Honda of New Rochelle. However, this latest purchase in July 2023 was by far the most outstanding service a customer could expect. I had researched the 2024 Honda CRV Sport Hybrid, and Jonathan Ortiz, the salesman was superb when I visited the showroom. They were straight up. They quoted me the best price. When my particular model and color came in, Jonathan and I made the entire deal over text messages. Two days later, I was picking up my brand new CRV. Then it got even better, Olecia Cooper. the finance manager was fantastic as well. She treated you like a real person not just a customer. Olecia and Jonathan went out of their way to make sure I was the 100% satisfied. If you are in the market for a Honda, I would definitely give Honda of New Rochelle your business. You certainly will not be disappointed.
