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April 2023 by John Endico
Dominique is THE WORST. He's an old crank pot who makes it seem like he's doing you a favor of doing your taxes, not that you're paying him. Not to mention he did them WTONG. you would think with his age, he would actually know what he's doing and he doesn't. Terrible, miserable, and slow old timer. The worst.
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April 2023 by Sandy G.
They are fine if you pay. But if your taxes got simple as ours have and you use the online free option it locks up and doesn't let you complete the state form to efile it. was able to print and mail. Annoying that a glitch on their end has no customer service without a $30 upgrade. I get it, you get what you pay for. But if H&R Block claims to offer a free service for simple forms, it should work as described.
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April 2022 by Margaret Edmonston
I've been using H&R Block for at least 40 years. Great staff and very helpful.
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April 2022 by James Tricario
Was not informed my taxes can't be filed until after they accepted payment
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June 2021 by liza martinez
I always get excellent service from Patricia Spies . She really does great work !! I recommend her 100%
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June 2021 by Noel Haughey
Simple procedure - nice people - thank you
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May 2021 by vstephen7
Very satisfied with the professionalism and level of customer service provided by Ms. Patricia Spies which is precisely the reason I will not only continue using H&R Block but refer to other co-workers as well!
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May 2021 by Ellie S.
Ease of making an appointment, locations and the agents are very nice and helpful
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April 2021 by Google user
If I could give zero starts, I would. I was not prepared for my first appointment and I was told I have to reschedule for a different day. I asked the receptionist at that time if there were anymore appointments for the exact same day with any tax preparer? I was told no which was a blatant lie. I went online and book another appointment at the same location for the exact same day @6 pm with tax preparer Patrica Spies. Upon doing my taxes and reaching to the end I was told it was be $132 to file my taxes today. I was caught of guard because when I booked online it said $69 + taxes and fees. I didn’t anticipate that the amount would equate that much. I told the tax preparer that I would not be able to pay that today and immediately her tone changed. She was extremely rude and condescending, she told me “ H\\u0026R Block will hold on to my W2 until I pay for their services”, “ I completely wasted her time today and she should’ve took another client over me” , “ I can’t file with anyone else and my taxes will never go through because H\\u0026R Block will hold on to it”. I find it very inappropriate for your employees to lie and tell a customer things like that. I left the appointment with your employee Patrica Spies yelling at me like I am a child. I understand I am young but I am an adult and I expect to be treated as such. And to make matters even worst your employee stole my drivers license out of spite. I gave it to her to input information and she was so focused on belittling me that she purposely did not give me back my drivers license. I called to inform the front desk about my ID and I was told “ she might have gone home with it because it’s not at her desk”. Why would you go home with a clients ID ? That’s absolutely unprofessional. I just wanted to make sure my taxes was filed correctly and all I received was lies, attitude, belittlement, and theft. 0/10 I would never recommend anyone to come here.
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April 2021 by Mary Skye
The atmosphere was very good. The tax preparer was very efficient and explained the process. It was done in a professional and timely manner. A very good experience for me.
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April 2021 by Laura Messina
Excellent help from receptionist to my tax preparer martha perez I cannot Express how much she helped & gave me piece if mind walked in stressed & left peaceful with no stress she is THE BEST
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April 2021 by Ms. App
Best tax preparer. Excellent customer service.
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April 2021 by Kenneth Folden
Everything was great and the preparer was very knowledgeable and Michael knew what he was doing
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April 2021 by John Mulqueen
very courteos, professional did a great job in difficult times
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March 2021 by MK GRFXS Productions
my return was far less than what I feel I could have got
