Jackson Hewitt Tax Service offers a mix of experiences according to customer reviews. Many clients appreciate the professionalism and knowledge of their tax preparers, particularly highlighting Sherrol and Danesha for their excellent service. One customer noted the calm and accurate assistance provided by Joelle, even under challenging circumstances. However, there have been concerns about appointment management, with one client expressing frustration over a missed appointment due to a lack of communication regarding a tax preparer's emergency. Despite this issue, several customers have expressed their intent to return for future tax seasons, citing positive interactions and a commitment to quality service. Overall, Jackson Hewitt seems to have dedicated staff who strive to provide good service, although there are areas for improvement in communication and scheduling.
Joelle was calm and accurate despite having had no lunch or break and suffering the bad mood of her prior client. I will definitely use this service again as I have for the past 4 tax seasons.
March 2025
Sherrol in the New Rochelle NY office was GREAT! Patient, knowledgeable, engaging, and professional!
February 2025
These people are the GOAT of taxes if you know what I mean, thanks guys.
