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January 2024 by Peter Barna
Steve Goldsmith was great to work with. He was extremely responsive and made the transaction very easy. I would have given 5 starts but the mileage was incorrect by 9k when they listed the car so I deducted one star. I will say they did put on new tires, deducted 500 dollars, and changed the brakes so that makes up for some of the difference in miles. The car was clean and had a full tank of gas when I picked it up. I would definitely buy from Steve again.
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January 2024 by Rocco Marini
I arranged to test drive the 2024 F-PACE SVR with Julius from Jaguar New Rochelle the day after Thanksgiving... it is an amazing crossover.Equally as amazing was the first class and attentive attention I received from Steven & Alex from the moment I walked in the showroom.My test drive transitioned to a purchase soon after and I was able to take delivery the next day, on Saturday.There is a lot to be said about a dealership that maintains a full staff capable of delivering a new purchase with new plates on a holiday weekend. This is my second Jaguar purchase in 2023, I can confirm that Jaguar New Rochelle is my go to dealership for my next purchase.
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January 2024 by Andy M
We traveled over 1.5 hours from Central NJ to JLR New Rochelle to purchase a used car. Steven P, our sales executive, and Alex, the sales manager, were excellent and the reason we traveled so far. The no-haggle price was very competitive, they fixed any issues that were revealed in the comprehensive inspection and they were responsiveness to any questions we had. Even though we were surrounded by some beautiful luxury cars, Steven and Alex never treated us any less important or valued as customers.In our search for a used car we discovered many tactics by other dealers to slip in additional fees and charges to inflate the advertised price. JLR New Rochelle was upfront about their reasonable documentation fee in addition to the sales tax. It was nice not having to pick through all of the fine print and legal jargon to find hidden costs.Highly recommend this dealer if you are looking for a used car. And if you are in the market for a Jaguar or Land Rover, I had no doubt they will take care of you, too.
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December 2023 by Christina Moncion
This was a very fast, clear, and to the point process. Rafael was as pleasant as can be to speak and do business with! From the second I walked in, I was greeted and brought over to a beautiful waiting room where I was then met with Rafael and his team. The overall process took about one hour. I couldn’t be happier!
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December 2023 by Tom
Recently purchased a used vehicle from Jaguar- Land Rover of New Rochelle with Francis as my sales associate. Team there was overall pretty friendly and vehicle was pretty fairly priced. I was however disappointed when the dealership supposedly left themselves zero wiggle room or any negotiation room on price, fees, etc. Granted the vehicle was fairly priced- being someone that comes from a sales background it's always good to leave yourself some wiggle room to show you're willing to work with the customer- even a little bit. Upon taking possession of the vehicle I noticed on my ride home a chip/ crack in the windshield I had overlooked prior to purchasing. I immediately reached out to Francis (who had previously been very responsive) only now I can't seem to get a hold of him as to my inquiry about the damage on the windshield. Not that I am expecting them to help me out at this point- I would atleast appreciate a response back considering the last thing I was told (in regards to another small concern I had) was "don't worry we are not looking to hang you out to dry"
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November 2023 by Kimberley Galuska
Wonderful car buying experience thanks to Marco and Christine! Both were friendly and knowledgeable making this the easiest and most stress free car I have ever purchased. I would recommend this amazing staff to anyone looking to buy a new Jaguar.
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November 2023 by DONALD FAGELMAN
I received a fair price for my car. Tyler Clarke was friendly and easy to work with. He reached out to me twice by phone after the initial AutoNation bid for my car. The process of actually transferring ownership papers took longer than I expected, almost 3 hours, but was thorough and I felt I was in trustworthy hands. Overall I would recommend AutoNation to anyone trying to sell their used car.
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November 2023 by Tom Ferraro
Marco was great to work with! Being 3 hours away from the dealership and no time to test drive Marco went above and beyond to make me feel comfortable and confident in the vehicle. I look forward to make another purchase from him in the near future!
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October 2023 by Francine Jaques
Raphael and Brad were wonderful. We sold our BMW, which had a loan on it, and even though the original price offered online, was higher than when we got to the dealership, we were advised 4 new tires needed to be replaced and an alignment adjustment. I did provide proof that I had just bought new tires in Spring 2022 and that at my last service appointment, end of August, BMW did noy indicate a re-alignment was needed but suggested that I possibly may need 2 rear tires in the next few months. Raphael understand my situation and negotiated to give me a little more as we could not pay the difference of $1100. We split the balance so it made it easier for me to accept the offer. In addition, we were unaware that my car would be sold so my husband did not follow me to the dealership. Brad advised we could get reimbursed for our Uber ride back home, as we live 40 minutes from the dealership. Great service.
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September 2023 by debbie maxwell
Love my car and love my dealership. They are always very responsive and kind. Most of all everyone always smiles when they greet you.
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September 2023 by Joshfp1VA
Excellent personal service from the business associates. I purchased a used F-Pace online from Jaguar New Rochelle and had a great experience with the Sales team as well as the Finance Manager. I am an out of state purchaser which could've been a disaster but the team really held true and professional throughout the process. When I arrived to pick up the vehicle, the process was quick and painless. The Jaguar was detailed and ready for my drive home. I really appreciate how easy the team was to communicate with. Very professional. Highly impressed with my online purchase process. I absolutely love this vehicle. Thanks!!
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August 2023 by Lissette Rodriguez
From the moment I contacted Jaguar of New Rochelle and spoke with Steve I knew I wanted to buy my very first Jaguar there. Steve was so patience and even a month later he was eager to show me the car I was looking for. He kept in contact with me until I was ready to buy my car and helped with the whole process and took the time to show me everything about my Jaguar. I am very thankful and pleased Steve was there for me.
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August 2023 by Richard Haddad
Great dealership for customer service and care. They truly are compassionate to the customer and go above and beyond to make the customer happy. Matthew Murray in service is the man who definitely over extends himself to ensure your needs are met leaving you very satisfied with the service
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August 2023 by Thomas Schnapp
Tyler and Rafael were excellent. They made the whole experience extremely easy and were very knowledgeable. I will definitely be recommending them to family and friends. A+ experience all around, quick and easy and got good money for my truck.
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August 2023 by Nate
I inquired about a used RAV4 and if there were any additional fees before heading there from Staten Island. The GM sent me a breakdown of all fees with no issues. I met Erik and everything was straight forward. No gimmicks and ridiculous “Prep” fees on cost. Alex the finance manager did offer me additional warranty as an additional option but never pressured me. I did happily purchase the car and the price that was originally quoted was the same price I purchased for. Thank you guys. Will definitely purchase from them again.
