-
February 2024 by Aleksandar B.
I rarely complain but the ignorance of the Manhattan branch is beyond my comprehension. The restriction on my account - due to some fraudulent transactions - wasn't supposed to leave me without access to my money. Can't use my debit card. Can't use Zelle. The fraud department called you earlier today (02/07/2024), you did not answer their call. The fraud department representative sent an email asking for you to contact me. Nothing, no response. After calling more than dozen times, I was able to reach Elizabeth, who said she'll call me in a few minutes. Five hours later, no call. I called back, whoever answered my call was rude and showed complete lack of respect, understanding and empathy, she was not interested in helping me. She put me on hold. I am still on hold.
-
November 2023 by Patricia Aku
The most helpful key bank branch in New York and most especially Joseph he was so helpful and very polite
-
April 2023 by Wendy Volkmar
This bank is not secure enough to protect your money against hackers and if someone fraudulently gets your money, KEYBANK will not give it back (unlike Wells Fargo, JP Morgan, HSBC, etc.). Went through hours and hours of hard work to report and claim Elder Fraud and had to close and open new accounts. Moises was amazing but corporate office of KEYBANK is not worth a dime.The Local Police and The Federal Trade Commission are investigating, and now the Banks Regulator is going to hear about this. I will call whoever I have to to be heard.How could your banks cybersecurity be so compromised that you let hackers take money from an elderly customer and then not ensure that the customer is protected? This is preposterous!!
-
April 2023 by Jay L
This isn't the most convenient bank. In today's age banking should be very easy.The mobile app is horrible. You can't perform certain actions after banking hours and they close your accounts without notice. Then require you to go the the bank for them to tell you that the system is having issues.There is one shining light at this branch, and that is Moses in their business dept. He knows everyone by their first name. He knows banking. If not for him I would have went elsewhere, but a good banker is worth his wait in gold.
-
April 2023 by Logan Smith
The sweetest, most accommodating, professional, proficient bank in these United States. I have never encountered a bank that totally helps as well as understands their customers. The branch manager Joseph Santini at key bank in NR is ABSOLUTELY the best ever.10/10 would recommend.
-
March 2023 by Stacey Pierce
Convenient location with plenty of parking if you need to go inside. Drive-up teller service and ATM are also available. The staff is friendly and the wait is never long.
-
April 2022 by Minsoo Hyun
This KeyBank branch has good tellers and loan advisers, waiting time is very short whenever visit here, save a lot of time!!
-
January 2022 by Love Chelle
I scheduled an appointment to visit this branch on a Saturday to open a business checking account and a credit card. No one called me to confirm my appointment and when I called the number listed no one answered. Left a VM twice and no one called me back.Got there with all my documents and was told that there was only 1 banker (Robert) and he wouldn’t be able to assist. Keep in mind I was traveling from Brooklyn NY.Robert came out and attempted to speak to me but in mid conversation went to assist someone else. Guess my business wasn’t worth it.
-
September 2021 by T Harding
The branch manager Monique Mendez was awesome. She took the time to come to my workplace to talk to me and employees about the services she offers. I’ve never heard of keybank and based on how professions and kind she was I will be moving my relationship to keybank. It’s a bit of a task to move everything from one bank to another but because of the exceptional service of Monique I don’t mind. 5 stars!!!
-
September 2021 by Konrad Davis
Robert Rennis is the most unprofessional bank rep that I have ever encountered in my life. During my schedule appointment yesterday, he refuse to open a business account for me because according to him and the branch manager "we can't open a business account for you because your business is not within distance of the bank" . I felt that my visit at this branch was very discriminatory and Inhospitable. I already filed a complaint against him with corporate. I just want to inform the people out there that Robert Rennis is a very rude rep and I would have given my visit a half star if I could.
-
August 2021 by Leo Stephan
Worst customer service and unhappy employees I ever seen at a bank. Wow!!! It’s a shame that such a great community and city have this type of bank and bad service where the employees don’t represent what New Rochelle is and have…
-
June 2021 by Xen Coop
Staff was friendly to me. I saw they had parking after I spent 20 minutes looking for parking. The driveway for key bank is not immediately noticeable. I did find it uncomfortable when a customer arrived and asked to speak to a banker and was told to call the bank to make an appointment. It struck me as odd because the teller who told her this was flirting with a gentleman who worked as a banker. The customer was very upset and I left prior to her explaining why however once you saw there was an immediate need taking a few minutes to calm a customer is the exception to the by appointment only rule. Especially if you had time to flirt with a coworker.
-
May 2021 by Wendy C V (NYCWendy1)
Not all bad.Fraud happened on a family members’ account. Called 800 number on card. Customer service told him go to the branch ASAP to re-establish the account. Get to the branch and they say that you need an appointment to be seen.Mind you no one is in the bank. Everyone wants to exercise their Covid rights and sometimes things happen that need immediate attention. If no one is in the bank, why can’t you just take the time to help a customer? Gone are the days when people actually cared about each other and not for personal gain. The only reason I’m writing this review is because even though the teller was not nice, the security officer was nice and the branch manager Robert was nice. Robert really tried to help. He was really awesome and I’m grateful that he did his best to solve the issue.
-
April 2021 by ebony Jones
Don’t come here unless you have absolutely no choice . My spouse visited with a service animal and a male African American bank was very rude and discriminatory due to having a device animal come into the branch he seemed annoyed on first sight rather than welcoming and kind. No one should feel that way entering an establishment. We tried getting his name but the staff would not tell his name(I believe it is Robert Rennis from name tag on desk... )The teller on staff and security were kind.
-
March 2021 by Sahib singh
This branch has the worst customer service ever they don’t know how to talk if you are not from the area locally they won’t open ur account. Lol so it means they only serve there neighborhoods. Robert rennis is shouldn’t be working there. Raises his voice at customers no scene of talking nicely