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November 2023 by Beth Figueroa
Service department is on point. Nice young man Matthew.All good.
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November 2023 by Salaar Khan
Had an amazing experience! They accommodated me last minute and were able to complete my inspection in no time!Service: Vehicle Inspection
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November 2023 by Google user
Service center Communication was very poor. Calls 10+ times no one pick up left VM, no body returned call. I have to walk into the service center then they mentioned my car was ready day before. But they didn't even inform me about it or picked up my call. And also I go for something and they changed something else.
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October 2023 by Leslie S.
If there was an option for less than one star that's what I would rate new Rochelle Chevrolet. Terrible business and very unprofessional. I ordered a Chevy suburban 6 months ahead of when my lease was up. Long story short they gave away the car to another customer and left me with no options. Worst experience I have ever had with a car dealership. Do not go to new Rochelle chevy!!! My recommendation is to go to another dealership
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October 2023 by Amdadul Iqbal
Service center Communication was very poor. Calls 10+ times no one pick up left VM, no body returned call. I have to walk into the service center then they mentioned my car was ready day before. But they didn't even inform me about it or picked up my call. And also I go for something and they changed something else.
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October 2023 by Meg S.
I was frustrated enough by my service experience at New Rochelle Chevrolet (as described in my original review) that I got my next servicing elsewhere and wrote to the dealership owner, Mr. Lasorsa, to describe my dissatisfaction and explain why he had lost me as a customer. He reached out to me and offered me my next servicing on the house as compensation for inconvenience caused me by the dealership. I went back for that servicing in June, and met with service advisor Emilio Ayala. The car servicing went very smoothly and cost me not a dime. New Rochelle Chevrolet has won me back as a customer.
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July 2023 by Jasmine G.
The service department is horrendous. My car was lighting up with problems at least 4-5 issues (keep in mind) mainly because of the "breaks". Well I made an appointment to have it serviced and my car was there for a week to do basically nothing to it. When I went to pick it up my oil change was done yet not reset. And those 4-5 issues unresolved. The technician assigned let me know he ordered some parts for the car to bring it back in two weeks. Fine. But get this two weeks go by not one call from the dealer yet when I called I was told by some lady no notes are on file for any issues with the car and I don't need to bring it back. Like what?!! Either no one communicates anything there or someone is lying. Why work in car servicing if you don't wanna do your job? My advice don't waste your time or money. They lie instead doing their job and fixing the car. And will ignore your call when a clearly frustrated customer calls to get some form of answer after being scammed. Ridiculous place filled with wasted potential. Avoid at all costs.
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July 2023 by Louise L.
July 10 2023 I was scheduled for a recall appointment for my spark chevrolet at 7 30am. This was my first experience with this deal. At first, I was very upset as other cars were in front of me as they did not park at the available space. Although I was second in line I landed up being last as the other customer was taken first. I was very upset as I had arrived extra early so my car could be taken first. I was going to cancel the appointment when the service manager Anthony Cruz came out to speak with me. When i explained to him that I was not told that my car could be parked by the service garage as a result i went from first in line to last. He said he would get me an Uber ride to and from my home as the repair could take several hours. As it turned out I went home via uber. I was home for a short period of time when Anthony called to say my car was ready. He said he was able to get my car up on the wreck sooner than expected thus the repair was done. I was very pleased with the service I received and am now considering buying a car from this dealership. Mr. Cruz is a police professional who gave me excellent service. THANK YOU, MR. CRUZ SINCERELY, LOUISE L
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May 2023 by Brian G.
Good morning, my name is Brian Gallgher.This is the very first time, im attempting to write a horrible experiance i had at john LaSorsa's Chevrolet dealership on 291 main street New Rochelle. I was Threatened by the service manager Tommy that he would have my car reposessed he cursed at me while talking to me, worst of all he told me my sunroof was completly destroyed and would cost just under 5000 to fix. Thru a suggestion of a friend, i went to a professional sunroof guy. And he said 4500 is proroperis. It is 1 peice that was broke, for the part and labor it was 550.00.Which means Tommy lied to me. My sunroof works fine. Now the owner gave me 1000 service voucher for being threatened and treated the way i was, but how could u keep this guy on after all of that, then trying to get 4500 out of meThis sounds criminal, so im thinking about getting in touch with the D.A attorneys officePlease people be carrful. Im SeriousIf they tried doing this to me, dontvu think they have done it with other peoplr.I actually have service manager on voice recorder telling me my sunroof is broke.And i should get rid of car.Imagine how much they have gotten awsy with
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April 2023 by diana griffith
Terrible, everytime I take my vehicle that I purchased from them less that 5 years ago it is over a thousand dollars in parts needed all the time. This place is ridiculous. Never again would I give this place my business. Utterly ridiculous.
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April 2023 by Jose C.
This dealership is a scam. Their service department is horrible and the management is horrendous. They are terrible at communicating and lie tremendously. I would not recommend this dealership. If you do make sure everything is in writing. Because they will not follow through.
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March 2023 by Benjamin Rakhman
New Rochelle Chevrolet took my vehicle in faster than any other dealer. They got the work done within 3 days for a major engine repair. They had all parts in stock when other dealers didnt. Highly recommend them! John, Emilio, and Thomas set the bar!
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March 2023 by Edward G
Very friendly, and knowledgeable staff. They go above and beyond to help you . I look forward to my visits with the service department! Thank you
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March 2023 by Imadhudheen Zubair
Good, Calm responsive well behaved steady fast I can keep going. It was very pleasant experience.
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February 2023 by Ben R.
New Rochelle Chevrolet took my vehicle in faster than any other dealer. They got the work done within 3 days for a major engine repair. They had all parts in stock when ither dealers didnt. Highly recommend them! John, Emilio, and Thomas set the bar!
