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October 2023 by Kelly M.
Sadly there is no ZERO STARS option. Before I launch in on exactly what a horrifying experience I had with New Rochelle Toyota, I want anyone who reads this to know that I have written only two negative reviews in my entire life as a consumer. Often I read reviews and realize that there are certain people who just like to complain. I'm not one of those people. Now, on to my review of New Rochelle Toyota:No one should ever buy a car there. EVER. My wife and I were in need of a new car and had limited time to be able to test drive and purchase a new one together. We saw that an almost never driven 2023 Prius Prime was on sale at New Rochelle and we decided we were going to buy it. We were met by Abdullah (I only learned his name by reading his name tag, he never introduced himself or asked our names). After our test drive, we sat down to negotiate because we were not going to pay what they were asking. Hilariously other members of the sales team pretended someone else was there to look at the car to put pressure on us to take Abdullah's offer which was obscenely over sticker value. After far too much back and forth and time wasted, we finally agreed on a price (which was still outrageous but we were in a time crunch). We left a deposit and i got our insurance all set up. The car was supposed to be delivered by 12 pm the following Wednesday (August 23rd). Noon came and went as did 1pm and 2pm. I called and left two messages for Abdullah, no response. I finally called a receptionist at the dealership and she could not find him. Finally at 4pm Abdullah called to tell me that the car had been hit another car on its way to me and it would be another 3 weeks before we would get our car. So 4 hours had gone by since the supposed accident and I hadn't heard a word. Nothing. He had my phone number and my email. He had been with the car when it was rear ended and he had not reached out. I was done. I told him there was no way I was doing business with him or his dealership and that I demanded my deposit back. His manager, Mullah, got on the phone and mansplained to me that things like this happen all the time. He then tried to sell me a different car!!!! Needless to say i unloaded quite a bit of venom into the phone and made him agree to get me my deposit back. It took a full two weeks to get the deposit. But at least I thought...well that's over. We ended up purchasing a beautiful Prius Prime at Star Toyota of Bayside and everyone should go buy a car from Wali there!!! You'll be seeing my glowing review of Star and Wali shortly. But like a recurring nightmare, New Rochelle keeps coming back. JUST TODAY (10/22) a claim was filed on my insurance for the fender bender that happened to the car I NEVER PURCHASED. Also, turns out it was the Prius Prime that had hit the other car. Not the other way around!! I truly don't have language for how ridiculous and obscene that is. I am utterly astonished at the shadiness of this dealership. New Rochelle is a NO FLY ZONE.
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September 2023 by M X*
I had a great experience with sales representative Sean Berrios at New Rochelle Toyota. He was professional, helpful and kind. He kept in touch with me and tried his best to help me with different vehicle options. After dealing with various dealerships my experience with Sean was a refreshing experience. I would definitely buy a car from Sean.
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September 2023 by Nelly Beazee
Went to purchase my car from New Rochelle Toyota. They are always so helpful. I worked with Leon and he made the transaction seamless. He was polite, helpful and knowledgeable. He made all the difference for my experience. I highly recommend New Rochelle Toyota they are helpful and if you are in the market stop by to see Leon he won't disappoint.
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September 2023 by Evalaurene Jean-Charles
I had an great time working with Frankie, and Ronny to get my first car in 5 years!! Thank you and I’d recommend to anyone looking to get a car!I came back to get support with my key and got great help from Irvin in getting my new key, and a new key battery for my recent car also purchased here are New Rochelle Toyota!
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September 2023 by Raul Chavez
Big thank you to AARON, RONNY AND DARNELL. Thank you for making this process extremely headache free. When you go to this dealership please ask for these 3 gentlemen and they will make it the best car buying experience.
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August 2023 by Melissa Stone
I had a great car buying experience at New Rochelle Toyota. Sean was very helpful and courteous. He explained every step of the process in buying my car, and kept me informed of how things were moving along which I very much appreciated. I was able to drive my car home the same day. Every member of the staff I encountered was very polite. I highly recommend coming here if you are looking for a new or used car.
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August 2023 by ezinne Ekanem
This is one of the best car dealership ever. There services was awesome. They are polite and very pleasant. They have one of the best sales agent by name Abdul, very easy to talk too, Kind, knowledgeable and very helpful. Mr. mula was amazing, he has a heart of gold and looks out for his customers. I had a very good experience with them and I will definitely recommend them to everyone anytime and any day.
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August 2023 by Brittany LoGrande
Just purchased our first car with Moe at this Toyota ! It was seamless from our first time test driving our new car to him handing us the keys. The original car we went there for wasn’t a match for us but he quickly had other options that we fell in love with! We were so lucky to work with Moe because of his patience, honesty and expertise throughout this process. 10/10!
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August 2023 by Sarah Khirawi
The BEST service at Toyota New Rochelle with Celeste. I just bought my new Toyota and honestly I went in to just look for cars not knowing what finance option I wanted to go for or what car to go with . Did not expect to leave the same day with such a great deal and beyond excellent service and the car I love and wanted but didn’t know if it was possible. I want to thank Celeste for making my car dream come true. The entire process was so seamless. Truly the best service I’ve experienced and I’ve been driving for more than 12 years. I am so glad I went to Toyota New Rochelle and I’m so grateful for Celeste for making my car dream come true!
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August 2023 by Kenny M.
Jimmy Jessiman helped me today with my service issue for my rav4. He was professional, told me exactly what was going on and didn't try to sell me on anything. I've been dealing with this service department for over 10years with multiple cars. It's come a long way. I have never felt that I was getting jerked or sold on something that I never needed. Or I asked what the service they said was needed but they always were able to give me a full explanation of what it meant and purpose for the vehicle.
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July 2023 by Sean B.
The sales team called me in to sell me a car and turned out it had a deposit from another customer on it. A total switch and bait. Not a trustworthy sales team.
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July 2023 by jey flores
I just want to express my appreciation for my car salesman at Toyota, Frankie Wells!! Thank you so much for the wonderful experience of purchasing my first car!!!! He was an outstanding car salesman who truly takes his job seriously, loves what he does and wants to make sure you are leaving Toyota fully satisfied. I am so thankful for how caring and attentive he was to making sure I had the best car suitable for my needs now and future needs!!! I’ll always be truly grateful for Frankie at Toyota!!!
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July 2023 by Shazard Ali
I'm very pleased an also 100% satisfied that i visited New Rochelle Toyota dealership,having Leon as my sales representative made it even magical.I had gone to many different Toyota dealers looking for a specific Toyota SUV, and didn't find a good deal until I saw a specific one at New Rochelle. While i was looking round at some of the SUV' in the parking lot, Leon approached me in a very professional, honest and respectful and greets an ask how can i be at your service today,I saw a SUV I liked but it was sold before I got there. Leon went above and beyond looking for a SUV that would fit my criteria and budget. Leon did some research an found the perfect vehicle for me.That made me so happy, I was also having some issues with my car insurance, and Leon was also help was assisting me.the bottom line is that I will definitely rate him 5 star ? for everything in general his does an looking forward in doing more business with the team thanks again to everyone who also help with the processing of the paperwork.
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July 2023 by Anirudh Pillalamarri
We bought a car and the Sales representative on it, Abdul, was amazing. Not only was he knowledgeable about the car and patiently walked us through at the time of purchase but he also followed up multiple times with detailed updates.Edit : the Sales team was very attentive with a follow up call the day after to iron out any issues - loved doing business with them.
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July 2023 by Derek Smith
My wife and I recently bought a used 2020 Corolla with Henry, and he could not have been more helpful. He provided tons of great information and was accommodating with our buying process! He was also a fun person to talk to -- you will be lucky to work with Henry and any member of the staff here.