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April 2022 by Explicit Drip
The new manager Alizae, was very knowledgeable and helpful. She went step by step on how to work my new phone and made sure all my questions were answered. She also helped me save money on my monthly bill which was plus.Thank you Alizae!!!Sincerely, a happy customer
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January 2022 by cynthia torres
Came here to upgrade our phones and Lanasia was very sweet and explained everything thoroughly. She made you feel comfortable while you waited.
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January 2022 by Bonded by Fragrance
The client service is second to none. The way they break everything down and explain everything is very much appreciated. I will continue to do business with them in the future!
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January 2022 by Mandy LaFlare
Horrible service. I had to call back multiple times after I left because they didn't do their job properly. Taylor helped me and was horrible. Her customer service needs improvement. I called the store multiple times and she purposely did not answer the phone. I had to call ANOTHER Russell Cellular store to get the information on the cell phone I traded in. I have been with Verizon for years and I will never go back to one of these fake Verizon stores ever again. Dion was great! I wish he was still there.
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December 2021 by Carlos Terrones
Store hours say you're open till 7PM, I arrived at 6:55PM and the store was closed, nothing I hate more than a store that doesn't honor their business hours! Worst part is, I rushed there on a work break, for nothing!
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September 2021 by Google user
I really appreciate Eric. He was very knowledgeable, respectful and helpful today. Not only did he help but he was able to s I love all my issues while multitasking with other customers as well as helping them with all of their needs. I will recommend Eric and his New Rochelle 1 Main street store to all of my family and friends
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September 2021 by Veronica Brown
I went into the store about a week and a half agoEric showed me a new case for my phone which I ended up purchasing today…I have known him sinceThe store opened…He is very knowledgeable about allProducts and always willing to answer and questions
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June 2021 by april chiappetta
Been going here since my very phone there and I love this place Eric deserves a raise and maybe a free vacation. They are amazing and work with u and help u for as long as u need.
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June 2021 by Heaven Sepulveda
I met with Eric in the New Rochelle, NY location & he was phenomenal. His professionalism, patience, & kind manner made my visit so much more pleasant with no aggravation. Thank you so much for all the help!
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May 2021 by Lauren Ryan Barry
Eric was so patient and helpful during my visit! I appreciate the time he took in helping me.
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May 2021 by Ana alves-do carmo
I really appreciate Eric. He was very knowledgeable, respectful and helpful today. Not only did he help but he was able to s I love all my issues while multitasking with other customers as well as helping them with all of their needs. I will recommend Eric and his New Rochelle 1 Main street store to all of my family and friends
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May 2021 by Felicia Reese
Rep Erich was wonderful!! We were there for more than 2 hrs to complete our task and purchase. He was patient and diligent. He suggested a deal that worked more in our favor. That was my 2nd visit to this location. The 2nd visit lived up to the 1st. I’m impressed and very happy with the Customer Service extended at this location.
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May 2021 by Latonya Mclaurin
Eric is extremely knowledgeable of this whole phone service business . Had some issues with my phone not getting service, brought it back to him. He did some diagnostic stuff and so far so good ??
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May 2021 by Giovanni Vicenti
Dèon helped my mother and I switch over from T-Mobile prepaid to Verizon Postpaid,, wonderful experience! Representative knew what he was doing and handled it with great timing. I’m also very pleased with the promotion I received,, I was able to catch it on the last day thanks to Dèon calling me into the store before it was too late. Great location, highly recommended!
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May 2021 by Earl Parker
What a great experience dealing with Eric he is very knowledgeable and knows his job very well keep doing what you do Eric you are the best