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November 2023 by Daily Webs
I was assisted by a beautiful young woman, her name was Genesis, she was so sweet, kind & professional, I couldn’t have asked for a better T-Mobile experience, Keep It Up. <3
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November 2023 by Seaman Express
Excellent experience at the T-Mobile store! The staff was incredibly knowledgeable and friendly, making the process of choosing and setting up a new phone a breeze. They answered all my questions and helped me find the perfect plan for my needs. The store was clean and well-organized, and I left feeling satisfied with my purchase. Highly recommend this T-Mobile store for top-notch customer service!
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November 2023 by S Victoria
Have been coming to this T-Mobile store for years, and continue to come here despite having moved to Mount Vernon. The service is always as quick as possible and their associates are knowledgeable and direct. Definitely give them your money!
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November 2023 by brianna rodriguez
I went into the store recently for an upgrade and the service was great. I didn't wait long at all. The employee was also super helpful, answered all my questions, and helped me pick a new phone . I'd definitely go back to this store!
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November 2023 by Alba Urena
I came in to transfer all my info from my old phone to my new one. The vibe of the store is welcoming and friendly from the moment you walk in. The representative that helped me was extremely patient and ensured I did not lose any of my information from my old phone. I will definitely be returning to this store for all my tmobile needs.
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November 2023 by Stephan Preston
Brandon is the very best ever TMobile Representative he is patient kind and very customer focused and friendly. I would never want to deal with anyone else ever! BRANDON IS EXCELLENT ❣️❣️❣️
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November 2023 by German Angarita
Staff working there so nice and kind. They really take care of costumers. Highly recomended if you looking an orientation about cell phones, tablets, devices, anything about it.
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November 2023 by Lenin Garcia
My experience here was great!, thanks to the rep Brandon, he knew exactly what i wanted and demonstrated impressive product knowledge also patiently helped me find the perfect phone. This is my new go-to store!
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November 2023 by Jariela Arias
Good Afternoon. I highly recommend this business. The sales rep Genesis completely impressed with her professionalism and customer service. Very helpful thank you.
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November 2023 by Freddy Oquendo
Went in earlier for an upgrade, and couldn't have asked for better customer service. Thanks to naome for making my T-Mobile experience seamless and pleasant.
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November 2023 by Barbara A.
T-Mobile New Rochelle the staff there is phenomenal. I usually dread going into the stores. Any phone stores honestly. Genesis and the young man with the beard that was in there are terrific. (Sorry I didn't get his name). They were so pleasant and helpful and a credit to T-Mobile. I had to write this, which I don't normally do. Take care of these kind of employees, they are few and far between nowadays! Barbara (the chicken pot pie lady)
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April 2023 by Michelle Carreras
If I was able to give negative stars I would. This store needs to be SHUT DOWN! The employees are disrespectful, unprofessional and rude. This store gives T-Mobile a bad name. They refused to do a refund that was within the 14 day refund policy and when I asked for a business card (no one had business card). I would not recommend giving this store any type of business.
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March 2023 by Rafael Gonzalez
No customer service skills at all, standing in the store for 15-20 mins. Not even an acknowledgment, then have the audacity to say, oh I’m taking my time because I don’t want to help no one else. Im going on break.
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February 2023 by Julie B
The worst and longest wait I had experienced in a store just to pick up my item I already paid but they don’t have stock the day I bought
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February 2023 by Ahsan Uddin
I entered this store because I wanted a to add a line and upgrade a phone. Was told that I get one line for free if I add one - great! Turns out no. I’ve been charged for that “free” line for the past 8 months. Do yourself a favour and either order and do things online, or switch to another carrier at this point, T-Mobile is dropping the ball hard
