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March 2024 by John Connor
I recently moved to New Rochelle. I live close to this post office. I mailed two envelopes to a local New Rochelle address. Each envelope had 2 gift cards each. The envelopes never made it to the recipient. After reading the other comments here, I can tell you, "Yes, there is an individual or multiple people at this post office that steal." I knew someone there stole it. Maybe I should have paid for first class with tracking but I didn't think the employees would steal mail. If you are reading this, my advice is to write to the Postmaster General. There's strength in numbers. And to the people writing 5 star reviews - you are delusional.
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February 2024 by Caudia Russell
Came in Post Office as a first time shipper and ask Sonjan for help and this man said I should know what to do and he doesn't have to show me. He was the worst!
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February 2024 by Josh G
They steal packages. Have had multiple instances saying that it was “scanned” at my address and says “delivered” but never shows up. They say we checked the gps… it’s there…. Well they are not.I call and call and nothing. I hope whichever employee it is that breaks the law and steals people’s mail gets apprehended.
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January 2024 by Christina lw Morales
Praying worldwide
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January 2024 by NFT Me
Disgusting people working there it I can give them a negative review I would . The lady with the braids and glasses was so rude and nasty to me and the Pakistan man in the front was very nasty to me too . I left immediately all I asked was for a marker and they treated me terrible .
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January 2024 by miguel negron
No comments
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December 2023 by Brandie Lindsay
They are friendly
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November 2023 by Leo Alpert
Horrible, I bought two items on Ebay and they weren't delivered to me, they were marked as delivered by the delivery guy but they weren't there, and it's already been a week in a half, I found out that it's because they were both sent to the wrong addresses, I had to spend a whole day trying to retrieve them, I ended up not getting them, I did talk it out with the seller of the first item I bought and he gave me a refund but for the second item the seller still hasn't responded to me, I found out by the post office that i wasn't going to get both packages at all and that I needed to consider them lost deliveries, because I even gave them the tracking numbers and they still couldn't do anything about it, but then a few hours later I get a call from a delivery guy telling me that he has a package for me, and a delivery guy can't get into my building without a fob, plus I wasn't home to open the building door for him, so he had to turn around and leave with the package, and the post office closes at 1:00 on Saturdays so I had no way of finding out anything about it, so I just want to know what the hell is going on, is there a package or not, because I keep running around like a crazy person making phone calls and I keep going back to the post office, and now I need to wait till Monday to find out what the hell is happening, first they tell me there won't be a package and now their delivery guy says there is a package, which one is, this post office has caused me so much aggravation.
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November 2023 by Yvonne Can
Two(2) Senior black female employess and the Mexican manager are the best and have kept this post office running smoothly for decades. Thank you for your service!
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October 2023 by Alice B. Cabrera
All the 1 star reviews are correct. The staff don't know anything about customer service and their profession. If you're waiting for package, definitely make a report to the headquarters. The staff are rude, disrespectful and unhelpful. I hope the USPS take a good look into this location and rehire their staff.
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August 2023 by H J
Years of bad reviews here still nothing has changed. Mean employees.
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August 2023 by johanet taylor
I live in New rochelle experience at this post office is horrible no customer relations, they don't know how to behave or how to talk to customers they need proper training.Ok
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August 2023 by c M
They refuse to process change of address forms and hold mail forms. Not sure they really do anything any of them were hired to do.
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July 2023 by Bob M.
What happened to the North Ave New Rochelle post office. Nobody knows what is going on, and apparently, no one cares.
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July 2023 by Bri
I stopped by this location for the first time to renew my passport and my experience was horrible. The two women who were employees had horrible customer service , and did not want to help. I needed assistance filling out the renewal application since it was my first time renewing .The First Lady said I had to fill out a new application which I find out was the incorrect form when I get back to the window . I had to fill out the form another time and the other women seen me with her colleague the first time . I informed her I had an appointment and she said “ you mean you had an appointment” as if I just walked in. I was told not to smile when taking my passport picture which one never been told that before i smiled the last time , and so have others I asked . I would not recommend this location . The employees there are not friendly. They don’t want to assist. They’d rather talk amongst themselves.