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August 2023 by J C
My wife and I have a checking/savings/ 2 personal loans and health savings account and auto loan. Unfortunately we had a Hvcu credit card that had fallen behind on payments and even though we called and went in person, they would not reduce payments or interest literally anything, than on a late Friday afternoon closed all accounts with no warning, for no legitimate reason and called saying we had until end of day to pay off credit card or auto loan that never missed a payment would be repoed the next day. Went in and spoke to collections in Poughkeepsie, seriously never spoke to someone so idiotic and devoid of logic. Couldn't make $600 monthly payment but expected to come up with $8000 in an afternoon. Funniest part owed $4000 more on the car than the balance still due, the idiot representative literally tried to explain they would sell car, pay credit card, even though the bank would than net a much larger loss and gain literally Zero. No longer HVFCU because not Federal anymore can't abide by the rules, by the way cross-collateralization not legal any longer at federal credit unions for a reason.
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March 2023 by Chris Patat
HVCU provided me with the lowest interest rate and payments then anyone else could for my new car purchase loan. The minute I walked in I was greeted so nicely and made sure I got into my appointment quickly. Robin M. helped me with finalizing my loan and it was quick and easy. Robin was very nice and made sure I knew everything about the loan and made the remaining process of it easy! Thank you!
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January 2023 by Jonathan
Love coming here, the staff is friendly and I feel appreciated at this location. My fiance came to apply for loan and the FSR was very informative and helpful with her. This is my go to bank.
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November 2022 by Lee La
I would never come here for loans. They threatened my sibling and my mom for repo if they didn’t pay by the date. First of all they cannot threaten on the phone to do such a thing when they used to give extensions for people struggling to pay. They told my mom she would be considered a delinquent and cannot open or have a account. I didn’t know this bank was so money hungry and if this their cheap attempt to get money from me, they will never get it that way.So many accounts flagged for repo but the car never got repo and the manager would work with them about it. However they gave my family a hard time and threatened them.Can’t believe this credit union
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June 2022 by Amanda D.
I came here struggling to walk from a recent issue that caused temporary paralysis on my left side and had a day with nothing but doctors so my knee was in pain. I came to get a letter Notarized. I saw Katelin Bowman and she immediately asked if I was having a hard time walking. I told her yes and she immediately moved a heavy chair over to a table and made it much easier for me to maneuver. She provided me with much needed info and did my notary in less that 5 mins. Her service was impeccable and I am very pleased there are people like her working to help people like me. Thank you for your wonderful service Kate!
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February 2022 by Carlos Aguirre
(Translated by Google) good service(Original)Buen servisio
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January 2022 by David Nikic
Horrible customer service.
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April 2021 by David N
Horrible customer service.
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February 2021 by Ashley Orellana
Eric and Jaquelíne where super helpful today.
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May 2018 by Arianna Proano
Best Bank locally
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April 2018 by K F.
I just went here yesterday, to open an account (I've had one before but it was closed). I came on a Saturday around 11am, so it was packed and I did have to wait around 20 minutes for someone to see me. The experience was delightful, however. It was smooth, went great, the person who saw me was friendly and had the answers to all of my questions. I'll definitely be back here to get financing for my new car I'm buying next summer.
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March 2018 by M P
Friendliest bank in town.
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January 2018 by Marlyn T
I always have had a pleasant experience with the credit union, whether it’s with the teller or the call center. I have been with them since 2011 for various accounts and I’m always happy. Even though I currently live out of state, I still bank with them regularly.
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December 2017 by Marlyn Tszyrbe
I always have had a pleasant experience with the credit union, whether it's with the teller or the call center. I have been with them since 2011 for various accounts and I'm always happy. Even though I currently live out of state, I still bank with them regularly.
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July 2016 by Natty D
Just because
