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December 2023 by Reggie Miller
Numerous times randomly stopping in at New Windsor Post office sometimes just to buy stamps or mail out packages. Sometimes just to drop off mail into mailbox outside of the post office. Though with rising costs in stamps and rising costs in shipping rates increasingly going upwards it’s making things a lot more challenging. Getting a bit too expensive nowadays to mail out things.?
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December 2023 by Timothy Evans
Packages shipped out last week Wednesday and still haven't received them. Call to hopefully talk to someone and they never pick up the phone. Great service NOT
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December 2023 by A G
Package was supposed to be delivered today from 845am-1145am. Then update changes time from 445pm til 745pm. Then at 747pm says no access to delivery location. This place is a joke. Hope they go out of business soon. All other carriers get it right.
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October 2023 by David Hayes-Cohen
They refuse to answer phone calls. There is no way to speak to them about any issues without driving to the office and then waiting on a line. Absolutely unacceptable.
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June 2023 by Elizabeth Diazlopez
New Windsor post office is the best local post office I’ve ever encountered. The delivery people are friendly, the post office employees are very kind and willing to work with you, and they are able to adjust during extenuating circumstances. I’ve been waiting for over two weeks for my package to leave IL, and I received it less than two hours after New Windsor post office received it from the area distribution center. Can’t thank them enough for their impeccable service
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April 2023 by Nancy Lopez
I hate that they treat the elderly with meaness look at the photo I posted I came home to find out going mail box taped shut.. I am contacting the authorities this is a federal offense by a federal postal employee. I better be able to put my out going mail out.
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March 2023 by Chris D
Service is always bad and has been for many years. Yesterday my mail carrier delivered a package by throwing it 10 feet onto my porch which I saw on camera. It's not worth complaining to management because the USPS just doesn't care.
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March 2023 by Lynn Corvino
I am sending my formal complaint to the USPS Office of the Inspector General since this PO repeatedly states that they delivered my mail and packages when they didn't which constitutes fraud and theft of mail. No one answers the phone and the lady at the front desk clearly hates life and everyone who walks through the door.
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September 2022 by Zaide Flores
never had an issue and 100 times better than the newburgh usps
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June 2022 by Yasine O.
I have had problems with every single package that's been shipped to me via usps. They provide false tracking information with fake delivery notifications. Every single package, like each single one, says "delivered", "left at mailbox", etc. Nothing shows up. Even my regular mail is delayed. My packages, if ever delivered, will show up weeks later tossed at random spots. I've found them thrown in the parking lot, on the stairs, pretty much anywhere but the mailbox. Pretty horrible service. Do you guys falsify your delivery numbers to meet a quota? I hope you every one of your employees gets food poisoning.
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May 2022 by Jonathan
I've been going to this post office for over 15 years and I can only speak of my experiences which have been excellent. The staff has always been informative, helpful, and patient with me as I learned the ins and outs of mailing. This was especially helpful when I started my own eBay store a few years ago. I've only ever had one issue where my package wasn't receiving updates with the tracking information. Otherwise, I've had nothing but positive things to say about the staff and am thankful for their help.
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April 2022 by E W
The manager and most all the employees are incredibly rude and incompetent. The mail carriers take no pride in their work throwing packages at the house and in the mud. They are obviously too lazy to leave their vehicles. When I spoke to the post master about this reoccurring issue he was rude and dismissive. There’s a sign to leave packages at the front porch…apparently those 10 steps are too much for the lazy driver; since mail is just thrown in the driveway. Have some consideration for those handicap that are not mobile enough and struggle to pick up that package!
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April 2022 by Me Blah
People are quick to leave a negative comment but never do when all goes well. No complaints. ??♀️
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January 2022 by Verisha Mannings
Extremely rude and unprofessional. Someone should be reading these reviews and look into this branch. I think because they are Civil Service workers they think they have job security so they don’t have to have good customer service. This office needs a clean sweep with its staff including the supervisor. The fish rots from the head.
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November 2021 by Six6sixty6
The people who run the actual office in town are wonderful. They know their jobs and are happy doing it. But the people who deliver the mail can’t seem to figure their jobs out. They are incessantly leaving packages at the wrong addresses. You don’t get hem. $300 with of packages left at 29 instead of 75. Thankfully the guy who got them was honest and got in his truck and found me. With most Amazon packages and mail, that would not happen. But why is our post man so inept???
