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March 2024 by Melany Guerrero
The behavior in this store is despicable to say the least! I would give them a negative 5 star rating if I could. All of the employees are extremely arrogant, and dismissive when people are shopping. The sassiness is out of this world as well, they act as if we went to bother them and not buy which I don't understand. whoever is the head manager/owner of this location should be ashamed, and immediately take action. PLEASE DO BETTER!!!!
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February 2024 by ASLIM PASHA
Grate customer service
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February 2024 by Aime
Hey Destiny, shouldn’t you be on the sales floor? Could’ve sworn you were demoted down to sales associate again… so why are there no sales people?? Maybe if managers stopped looking at their phones on the sales floor and started actually attending their customers, your reviews would be better. Get better people to run this location.
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January 2024 by Ben Surriento
Don’t buy this shoes! They are bad ! It’s wet after 30 minutes of wearing it
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December 2023 by Eloise Yang
Brianna was the best! She showed me all the options including insole options to make the shoes even comfier!
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December 2023 by #! Yang
Brianna did an amazing job helping me find the perfect comfy heels for my holiday party!
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December 2023 by Zoey
Employee placed two items in my bag that I didn’t need and charged me for it. Went to an Aldo store to get it returned (items were not opened). Was told that they make commission by selling these items so it cannot be returned. Everytime I go to a store in person I’m reminded of why I mostly do online shopping. Deceiving employee, do better.
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December 2023 by NIKHIL
This is the worst showroom I have ever been to. I was attended by a sassy guy who doesn't understand the meaning of customer service. The staff is extremely arrogant and rude and if a manager is reading this, please fire your incompetent staff who cant even help customers with sizing.Never buying anything from here ever again.
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October 2023 by Maggie Mlz
mariah from Aldo on 34th Street wa very helpful. she was respectful to my private space and was not too pushy
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June 2023 by Carolina Miranda
10:35 there are people inside and the store doesn't open yet I don't understand why Google says they open at 10am there were several people trying to enterI've been waiting since 10 ammany people hit the glass and the people inside did not respondI had to leave without buying my shoes because I didn't have any more time. I waited outside for 40 minutes and the employees looked at us without going out to let us know what time they were going to open
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May 2023 by Indra Mongru
I was standing at their door since 10 now I had no clue the store opens at 11. But I am back here now and awaiting for them to open its 11am and still the door is closed. And I was told in five minutes by the same person. Poor services
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March 2023 by Mariam Svan
terrible customer service. I came in to return a pair a shoes that were once because they were very uncomfortable and they did not do anything to help me, I asked the manger and he did not even acknowledge I was there and had a problem with the heel. Very unprofessional and terrible customer service. Avoid this store
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December 2022 by Xavier Tirado
This Aldo is a bit wierd but the staff are great the quality of the shoes are bad thou you get what you pay for I think the woman got a better chance than men
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December 2022 by Ryan
I had a bad experience at this store.Last thanksgiving holiday I bought pair of shoes but the negligence of the staff caused not to take the money on my card. After 3 hours when I realized I didn’t pay the money I came back to the store to pay the money, because ( My believe does not allow me to wear shoes without paying ) But The employees special the girl who make the mistake and another one Treated me unprofessional way, She shocked because I comeback to pay. She act like I am a stupid, The Shoes Price was 140.Then She took the shoes disrespectful way and Said Next Customer.I was shocked really and Still I am asking my self Why for that.
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December 2022 by Arunima Sinha
Horrible customer service experience at 34th Herald Square Location. Both representatives at the cashier were extremely rude and unhelpful. Don’t recommend this store.
