Super clean, staff was so nice. Perfect location in Herald Square. Close to the Harry Potter expo and store, easy walk to Madison Square Park, Times Square. We had a great view of the empire state building, and everyone from the front desk to the bartender was personable and professional. Would definitely stay again.
January 2024
We are globalists members with Hyatt and have had wonderful experiences in all the locations we have stayed at. The location is a plus here but this was one of the most uncomfortable beds I have ever slept on.
December 2023
Good hotel in a very good location. It is relatively quiet, far from times square. You can go by foot to Hudson yards, Pen station or Times Square so the location is great.The rooms are a bit outdated but overall clean. Service was very good.