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January 2024 by Aleksandr Aliskerov
This is a towing service review. Car broke down Saturday at 11pm in the middle of NYC. Called AAA. Told AAA I need a tow back to NJ and would like a ride, as i had no way to get back home otherwise. After waiting in the car til 3am driver drove by, said he was real busy that day and told me i couldnt ride in the cab because of their insurance policy. No buses or trains to NJ at this hour so I had to take an uber home for $180, only to see the same driver unloading my car in the driveway when i arrived. Cant complain about the towing, because it was free(paid $50 for tolls), and the car wasnt damaged, but waiting til 3am to tell me i cant get the ride i asked for after leaving me stranded for 4 hours on a cold night is not cool
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January 2024 by George Dennis
Came in on a Saturday afternoon to get my emissions check on a new car without any notice. Ian was very helpful and was able to take care of everything quickly without any hassle. Much appreciated
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January 2024 by Brad Hensley
Drove into NYC recently and got a flat. Called AAA for assistance and soon got a call from Quality Auto Services. Ian was incredibly helpful in explaining my options and getting the process started for the tow and repair. He kept updated throughout the process (was about two hours for the tow which seems reasonable for a busy Saturday) and was responsive whenever I had questions.They were able to get me a new tire (the flat wasn't salvageable) that day, so me and my family wouldn't have to get a hotel. Mona who worked the desk after hours was also very courteous and helpful.Thanks to Quality Auto Services help we were still able to have an enjoyable day in the city and get back home that night.
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December 2023 by Ness
Horrible experience. I was told taking my car here would be better than infiniti but turned out wrong. They over charged me for parts on my car and lied about 10% OFF. I got my vehicle back and the light came back on so they never fixed the issue also since I got my car back my back up camera don't work as well. Very bad experience. Please save your self a trip, they would over charge you. I WILL not ever go back there again and the nerve to be working with geico smfh... NEVER AGAIN!
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November 2023 by Davis Young
I had my car towed by this company through KIA Roadside Assistance. They left my car in an incorrect location, unattended and unlocked with the keys inside of it for 3 days. It accumulated numerous parking tickets and it’s a miracle it wasn’t stolen or damaged. The employee that I spoke with on the phone didn’t seem to care at all and hung up on me. Take your business elsewhere.
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November 2023 by Marielaa days
Highly recommend!! The technician are very understanding and well spoken. Any questions I asked they have an answer. Owner of the shop is very direct and straight forward about what’s going on and on point with orders that are needed for the vehicle.
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November 2023 by Zorijana Migliorini
CUSTOMERS BEWARE. Re: Invoice #65060 dated 10/16 for $3,530.22 for 2013 Mercedes E550. Invoice represented estimate for replacement of left side catalytic converter. I did not authorize the work because they could not find a catalytic converter. Never left the car there. I went to Mercedes who advised me that the left side catalytic converter for my car was no longer available in Germany or US. Car was useless and I traded it in and purchased as 2020 Mercedes S560. Several weeks later I found the charge to my credit card. Ten calls to the owner Rony and his assistants Jason and Ian were never returned nor will they come to the phone. I am now pursuing legal action. Shame on you Rony after 15 years of being a loyal customer. Carlo M.
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November 2023 by Marci Carestia
Thank you Quality Service for saving me! I had a giant nail in my tire after riding all over NYC trying to find a place to get it plugged. They fixed it for me there on the spot, after about a 15 minute wait. Not bad for a repair shop.Service: Tires
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September 2023 by Simon B
Don’t be pushed away by the look of the neighborhood! These guys are experts not only with car, towing et al, but also with A+ customer service. Open 7 days a week. And definitely the place to go for reliable mechanics and more than decent prices! Well done folks.Services: Transmission
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September 2023 by Ivori Boyd
DO NOT TAKE YOUR CAR HERE! Needed a tow because my car wouldn’t start. The guy on the phone was very nice and said you should take your car to my shop, if you leave it outside of another mechanic shop it’s not safe. I said that sounds fine. But Here we are TWO MONTHS later and I STILL don’t have my car back! First it was the wiring and they couldn’t figure it out so they sent it to the Jeep dealership to get looked at. I just so happened to call them today and Jason said, oh now we need to replace your radio….I said ok so when was someone going to call me to notify of that????? He’s like “oh I’m sorry I thought my boss did that already” I had to call my insurance company to notify them on how to fill out paperwork. I also received a ticket while my car was at there shop ? THESE PEOPLE ARE UNPROFESSIONAL! MIGHT AS WELL TAKE YOUR CAR TO THE DEALERSHIP than to deal with these people!!!!!!
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September 2023 by Hanx Liu
I came to this shop to patch my tire. After they finished, they told me they lost my wheel lock key. Better yet, the tire wasn't even patched properly. It went flat after two days. Now isn't that something? I'm left with a flat tire which can't even be removed. Magnificently fabulous.
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August 2023 by Nick Arce
I wish I could give negative stars to this auto body shop. My experience with this auto body shop was an absolute nightmare. From the moment I gave them my car, it was clear that customer service was at the bottom of their priority list. The staff was rude and dismissive, as if my business was an inconvenience to them. The forged my signature on a insurance check for the work. Communication was practically nonexistent. I was promised updates throughout the process, but I had to chase them down for any information. When I finally managed to get someone on the phone, they provided vague and contradictory explanations that left me even more frustrated, kept reassuring me the work was being done, when clearly for a month they had my vehicle and nothing was done. When I went to see for my self what was done, to my surprise everyone was high and smoking weed. Overall, this auto body shop is a prime example of how not to run a business. Their lack of professionalism, poor workmanship, and blatant disregard for customer satisfaction make them deserving of the lowest rating possible. I wouldn't recommend this place to my worst enemy.
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August 2023 by Nina F.
My experience has been horrible!!! Their customer service is horrible!!! Little professionalism, courtesy, or consideration for the person who just wants their vehicle as soon as possible. My car was towed for a flat tire and ended up in there shop for nearly 2 months. It took them a week check the car out and find the suspension issue, then all of a sudden they found another issue several weeks later. I called every couple of days for an update on repairs. Nobody called me unless it was to talk about when and how they’re getting paid. I believe they gave me old or used parts, and charged for new ones. I will NEVER EVER bring my car here again! I do not recommend anyone bring a car there for repairs. How they’ve been able to exist as a legitimate business is beyond me. My guess is they’re main business is towing cars; on top of taking advantage of warranty and insurance companies. I wish I had a read these reviews before I made the mistake of letting them keep my car for repair. Soo much regret!!! DO NOT BRING YOUR CAR HERE!!!Services: Tires
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August 2023 by Annie Heiss
Took my car here because I had a tire that had been leaking for weeks. I arrived at 4:15pm and by 5pm they had assessed the issue (embedded nail), removed and repaired the tire, put the tire back on and checked the pressure on all tires. I also had them give a rough estimate for a scratch/dent on my door from where a driver at my parking garage had hit my car, and my parking garage's insurance had cut me a check for what they thought it would cost. They told me they thought they could do the body work for equal to or less than the amount the garage insurance gave me for the damage, and in addition they didn't charge me anything for my tire repair as a show of good faith. I will definitely be back.
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August 2023 by Love and Inspiration
I am Upset with there service andtheir demeanor. They were rude when I called about my car and they would just keep me on hold. I only went there because GEICO recommended me to go there. They fixed my transmission and axle but when I picked up the car there was noises coming from car. I returned the car to them. They said they couldn’t find what was wrong or hear the noise until I got on the car with them.They kept the car and did nothing for two weeks. I finally just went and picked up my car, hopefully I don’t get in an accident or worse die because of there negligence.Just terrible!!! I will Never, Never go there again.Service: Transmission
