The Verizon store at 302 W 37th St. is a friendly and helpful place for wireless needs. Customers have praised the store’s staff for their patience and good service. One reviewer appreciated Will’s help in upgrading an iPhone, iPad, and watch, and was pleased with the clear explanations about their purchases. Will also took the time to apply a screen protector and assist with choosing a great phone, like the Samsung Galaxy Z Flip6. Another customer had a frustrating experience with their previous service but was impressed by Eli’s quick help in fixing account issues and transferring their number. Eli was described as patient, kind, and very helpful in setting up new accounts and explaining promo options. Customers also mentioned that staff members went beyond expectations, taking time to assist with lowering bills and explaining Verizon plans. Overall, the store offers a good in-person Verizon Wireless experience, helping customers upgrade devices, shop accessories, and find the best plans and promotions. The team’s patience and willingness to help make it a positive place for Verizon service.
Shamar was so helpful and efficient at helping me today! Great customer service
April 2026
Shamar was extremely helpful and personable. Loved trading in from another provider to Verizon becuase of him and the store experience
January 2026
Representative jonathan and zach were very helpful and very reliable and they definitely made me enjoy my experience here at verizon. I highly recommend this store and that they receive a raise
