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October 2023 by George Harford
Walter delivers my tanks goes above and beyond. Got my concentrator going for me needs a pat on the back.
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July 2023 by Steve Pieramico
We have been using Lincare for several years now, as the provider of Oxygen Supplies for my father. They have always been fast and responsive, the folks who deliver the supplies have always been friendly, compassionate and knowledgeable. I had to visit the local office today to pick up some extra supplies, as we would not be home on the normal delivery date. From Gina, who answered the phone, to Carla Bellucci who took care of me when I arrived at the Farmington, NY location it was all a great customer care experience. They provided the Oxygen bottles I needed and then made sure I was stocked up on the other related supplies. An overall great experience! Thank you. I would recommend your services.
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September 2022 by Chris Welch
The best customer service I have had in years. Contacted me day script was put through by my doctor for a new nebulizer. They told me it would arrive the following day and it did. Super happy. Garrett Spina walked me through how to set the device up. He was very customer oriented I am super impressed with him and this company. Thank you so much I am happy
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July 2022 by barbara socciarelli
Well it could be better with this company. Things are taking a long time to come in after they have ordered, I don't think it's all Lincares fault I think some of it has to do with delays due to COVID. I haven't had any issues so far with customer service. But they could do better with making sure items are stocked so they don't run into problems where customers are waiting a long time for equipment.
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August 2021 by Nancy Halstead
Need an appt? No thanks
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August 2021 by Mary Jones
This company should not be in business. They’re horrible. I now go else where for any thing I need.
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May 2021 by John W. Peters III
If I could rate Carla, I'd give her a zero. She is so pompous, she believes that normal people who are very ill on oxygen can't tell the difference between the truth and a lie. Her own staff says she is overwhelmed by the jobs responsibilities.
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September 2018 by Patricia Morrison
Stay away from this company. Very bad customer service. I have spent months trying to get my mom a small portable oxygen machine to make it easier for to go to appointments. of course they said she needed to be approved for this machine. it took weeks and weeks and many phone calls. finally said she was approved but they didn't have a machine available for her. after several more calls they told me they needed to send paperwork to the manufacturer for a unit to be made. What?? They think people are stupid!!! Never hear of such a thing. I finally purchased her a unit out of my own pocket. I then called them to pick up her equipment as we no longer needed it. Well still waiting for that to be picked up. That is because they want to continue to bill medicare. I soon will be delivering it to them and calling her insurance to let them know that it was returned and that they should really check this company out because they are taking advantage of the elderly. Very Sad!
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August 2018 by Marie Schudde
My aunt is deceased. We have tried to get Lincare to pick up her oxygen for weeks. Before she died, someone was supposed to call and set up a time. That was weeks ago. After she died, my sister tried to get someone to pick it up. No luck. We had to get a medical person to call. Of course, we left our number, they instead called the dead person. I am still waiting for them to call and pick up their oxygen.
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May 2018 by Kent Graham
I have dealt with them for 2 years and it has been beyond awful. I have had supplies shipped to the wrong address bu they have the right billing address. I have had it take two months to get something shipped. A year to take care of an billing issues. DO NOT USE THEM.
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May 2018 by Jim Beam
Words just can't explain how screwed up this organization is. Trying to get service is like a trip to the Twilight Zone. If you are looking for assistance with CPAP equipment.....go somewhere else. Over 4 months and I have gotten nowhere with these people. It's been hell.
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December 2017 by Edgar Earnhart
Absolute horrible customer service. Concentrator was picked up a year ago and cannot get billing to stop.
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November 2017 by Chymera Childs
OMG these people suck eggs! From not answering the 800 line, to bouncing you from staff member to staff member NONE of whom know what you or THEY are talking about -- it's a horrible experience! Months of waiting for them to get it together while they bought out the only decent company -- American Home Patient. Go ANYWHERE else because they don't give an F about YOU! STILL waiting for supplies.
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August 2017 by Janet Young
When I attempted to order a breast pump to help with care of my newborn baby, they said they would send one after I faxed a prescription. After several weeks went by they said it was on it's way. I gave up waiting and got a hand pump. After more than a month went by I just assumed it would never show up, so I called and they told me "someone tried to call to arrange delivery but couldn't get through" -- however, nobody had EVER called me or my husband-- we had always been the ones to call Lincare. Anyway, they had me have my doctor's office RESEND a prescription. I called again 10 days later asking about my breast pump (my baby is now almost 3 months old and I'm going back to work next week) and they said they need to have the doctor's chart notes proving I actually need a breast pump. These charts would detail my vaginal length and cervix size and are entirely unnecessary-- since my DOCTOR wrote a PRESCRIPTION for it, and that is usually all that is needed to PROVE that the item is necessary. Not to mention, they didn't require these medical charts for the pump they had allegedly attempted to send me previously. Also, my doctor's office has never been required to provide anything but a prescription in their many years of practice, for a breast pump. I will be finding another provider for my medical equipment and will be submitting formal complaints to Lincare and my insurance company about this ordeal.
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August 2017 by Gina Musso
Can't get a refurb or New cpap. I've waited almost a year.
