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February 2024 by Ryan Jenkins
Timing is good over all good experience
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February 2024 by The Funny Family
Nice loved the communication
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December 2023 by Amy Bliss
I love their merchandise and their customer service but my point of view they are too expensive for people on fixed incomes
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August 2023 by Jordan S
The manager refuses to speak with me and let his employees rent me a couch without giving me a contract in writing. I asked the day I went in, "I don't know how my cat's will react to this couch, if I get the insurance on this are claw marks covered if I pay for it?" She said "of course! No issues there!" So I went through with it. Of course, the cats frayed the corners. I ended up moving into a nicer apartment and the couch wouldn't fit through the hallway so I called to replace it. They refused as soon as they heard fraying. They wanted to come take pictures but didn't and now outright refuse to do anything with it but want me to pay it off. What's insurance for? Pay attention to the way they act. They are con artists. Your word will not stand against this store manager that hides from issues. Finally, if u absolutely NEED to go through them, get the contract in writing.
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August 2023 by Google user
The manager refuses to speak with me and let his employees rent me a couch without giving me a contract in writing. I asked the day I went in, \\\"I don't know how my cat's will react to this couch, if I get the insurance on this are claw marks covered if I pay for it?\\\" She said \\\"of course! No issues there!\\\" So I went through with it. Of course, the cats frayed the corners. I ended up moving into a nicer apartment and the couch wouldn't fit through the hallway so I called to replace it. They refused as soon as they heard fraying. They wanted to come take pictures but didn't and now outright refuse to do anything with it but want me to pay it off. What's insurance for? Pay attention to the way they act. They are con artists. Your word will not stand against this store manager that hides from issues. Finally, if u absolutely NEED to go through them, get the contract in writing.
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March 2023 by JAMEL PERSON
It was very informative and I really appreciate the quality of customer service....thank you for my new furniture!!!
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December 2022 by Rhonda Estrada
Luv rent a center chuck is the best
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November 2022 by Tashia Love
Always friendly and helpful
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May 2022 by Cassandra Shallington
Everyone's real great
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May 2022 by Raye Williams
I've been with rent a center for 4 years
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January 2022 by April Thiel
I will never deal with this company ever again. They send their employees to customers homes during a pandemic without mask. They think it's a joke and laughed when I tried to explain to them that their employees not wearing mask is how covid is spread from person to person and my mother died from covid and they laughed telling me to call back when I calm down. Never will I deal with them again and I will be reporting them to the attorney general's office.
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January 2022 by Cheyenne Hinchman
This place is horrible!!!! Audrey is the only good person here I’ve spent so much money at this place it’s ridiculous…. Then I get a stove and they drop off a used nasty one with no racks and no plug I wait over a week to get all the parts and go online to pay my agreement and they tried to charge me over $600 after telling me on the phone it was less that $300 I could have gotten a better one on the side of the road for free !!!! I definitely DO NOT recommend this place. Also chuck the manager is very unprofessional and rude.
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December 2021 by Anna Nicole
Mike and John are fantastic thank you all for the support
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September 2021 by Marissa Kathryn
I have never gotten anything from Rent-A-Center before, but I can honestly say that I have had the BEST experience from the staff at the Newark Location. When I first went in, we had picked out a couch for our new apartment and when they delivered it, it wouldn’t fit inside the door. We went back, picked out a different couch and they even gave me a great price on the new couch we picked! They couldn’t deliver the same day, but the day after they could. They were very professional and helpful throughout the whole process. Huge thank you to Chuck and Victor for delivering our new couch and Audrey for hooking us up with a brand new bed! Can’t wait for the rest of our set to come!
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March 2021 by Jazzmin Edmondson
Chris and Caleb where awesome delivery guys!! They went above and beyond to help me out in the installation and more!! You guys are awesome and deserve a raise!!
