-
April 2022 by Chris S.
I first went here when I needed to get my winter wheels swapped for my summer wheels. Van Bortel had a 3-week wait and Tradition got me in less than a week later. They charged me $20.00, which was the cost of doing a wheel rotation and even washed my truck. Great deal and didn't take too long. The only issue was the tire pressure was low when I drove away. I got reasonable service when I later had my oil changed, wipers replaced, inspection, etc. Once again, my tire pressure was low on leaving. My most recent service was to have my summer wheels put on and take off the winter wheels. I was quoted the same $20.00 for this service and since I am out of work right now I thought that was a good deal. So imagine my surprise when, not only did this take nearly 2 hours, but the service guy asked me if I wanted the truck washed after that time and so I said no, since I had places to be. But then when I went to get the truck, I was charged $30.00 instead of the quoted $20.00! Then I went home only to find that my TPMS light was on and no tire pressure showed. When I called I was told the initialization didn't work and I would have to bring the truck back. After bringing it back I went to leave and realized there was mud on my leather steering wheel and my parking assist warning kept going off saying there was something in front of the truck when there wasn't. I had to turn the parking assist off because it was getting annoying. Also, tire pressures were low, yet again! I can understand a price increase, just not AFTER you're quoted a lower price. Plus having to go back, as far as I'm concerned, Tradition owes me $15.00. Not going back until that is made right.
-
July 2021 by mike peters
I had a great experience at Tradition. Austin Busco was very helpful in finding an Buick Encore Gx that fit my needs. Jeremy made the finance part of the deal effortless! Thank you to the Tradition Team
-
July 2021 by Steve Gigliotti
Awesome people to work. With. Got a great vehicle at a fair price. Very satisfied
-
July 2021 by jennifer newcombe
Long story short. What started out as the single worst car buying experience ever was saved by Chris and the other mgmt team. We waited 6months for our veh no fault of tradition. Unfortunately by the time it came in, the salesman who we had worked with left the organization so we were given a different sales person. The issues regarding this purchase were mostly communication related which caused massive frustration on our part. But the mgmt team stepped up and acknowledged the issues and promptly helped to resolve them. So what could have turned ugly real fast was turned into a happy customer with a new truck.
-
June 2021 by Pamela Deemer
Brenda is always waiting with her big beautiful smile! She knows what I want in a vehicle and always makes me feel great about my purchase. I will always buy my cars from her! I met Jordan yesterday when going to purchase my car. He came out smiling and willing to help me get my new car at a price I felt good about! I highly recommend Brenda and Jordan. I’m 100 percent satisfied!
-
June 2021 by Jared Tiffin
I’m very happy with my experience and would highly recommend. Today’s car buying experience is hard. No one is willing to work with you and most will tell you they don’t have too. No regard for the common consumer. Tradition worked with me when no one else would and offered me the most for my trade. They were very polite and professional, honoring everything they said. They made this very easy and I thanked them for it. They even knew I came an 1.5 hrs away so made sure we got the deal done and drove home with it in 2 hours. We did find some imperfects on the car and they were right on top of it. Also car was missing a third row mat and they cared very much it wasn’t there and offered multiple solutions. With my lease coming up in January, they will be my first call.
-
June 2021 by C Patterson
I have had bad experiences with other dealerships in the past, but Traditions Newark was very different and finally buying a car was fun again. The staff was kind, informative, and patient with me. The business manger Jeremy Warters was amazing ! He took the time to make me feel comfortable, listen to my needs, he explained everything with great detail and not to mention I got me a great deal with a local bank and a full warranty to help protect my car abs give me a piece of mind. I will continue to do business with them FOREVER and send everyone I know. THANK YOU !
-
June 2021 by Claude Delamarter
Was excellent, I didn't feel any pressure in the leasing .The staff was not pressing in any way. They worked together as a team. Very courteous and polite. Gave all the discounts that was possible. I will recommend to others. Thank you Brenda, Jeremy, Jordan, Philip..You made it possible.
-
June 2021 by Peggy Pellicano
Great dealership, they come out immediately and great you. Not pushy and listen to what you can afford. Austin Busco is an amazing sales consultant
-
May 2021 by Dan Bailey
My experience was awesome. My saws consultant was the most knowledgeable I’ve had the pleasure to deal with he walked me through all features and answered all me questions. The whole procedure went smoothly. Could not be happier. Brandon Farron is on the top of his game a true professional. Highly recommend.
-
May 2021 by Gage Banker
We had three different people help us out and get us to the deal we needed, they were all excellent. I recommend them, thank you so much Shawn, Brenda, and Jordan. You three were so helpful! My wife is so happy with her brand new Trax! Your customer service was top notch!
-
February 2021 by Amsi The Don
It was apparent that Jim and his colleagues worked hard in order to get me in something newer that I would like, where other places either denied me or didn’t give me any choices. As far as person to person, I don’t know if anybody treats their customers better than the folks at Tradition.
-
February 2021 by Andrea Blough
I had a wonderful experience at Tradition. Austin Busco Sales Consultant and Jordan Crowe Sales Manager were professional, provided good customer service with a fair deal on the desired vehicle. I drove over 200 miles not knowing what to expect and left with the vehicle I wanted and a great buying and trade in experience!
-
January 2021 by Cory Lilyea
Awesome group of people here. From sales to service to management. From the time I hit the lot till the time I left I felt welcomed as if I were a twenty year customer.
-
January 2021 by Micky Sergent
No pressure sales employee. Very knowledgeable, friendly. I was satisfied with the deal we made. I love my 2021 GMC Acadia