-
December 2023 by Keilyn Gonzales
ALWAYS UNDERSTAFF FOR THE AMOUNT OF CUSTOMERS THAT COME INTO THIS BRANCH! THIS LOCATION IS ONLY GOOD FOR DEPOSITS AND WITHDRAWALS NO APPOINTMENTS BECAUSE WALK INS TAKE THEM ALL. APP, most be set a week ahead. REGRET OPENING BOA WITH THIS PARTICULAR LOCATION
-
July 2023 by William Cintron
It snatched my atm card for no reason. I also used my card to get money out of the atm another time and Bank of America declined it using my cvv and pin number. Pretty weird stuff for a person who has been a customer with this bank since 2009.
-
January 2023 by pb8697
This bank is TERRIBLE!!!! I received an insurance check that was issued by Bank of America…. I took the check to them right away to deposit it into my checking account. I was told the funds from the check were not available yet and I would need to come back a different day. I left, went up the street to chase bank and they were able to clear some of the check instantly and the rest of it cleared the next day, first thing this morning! Needless to say I’ll be switching to chase now. Stay away from this bank.
-
January 2023 by Carlos Arenas
They have the worst service. I do not recommend anyone getting an account here!Crooks!
-
January 2023 by Carlos Luis Bermudez
Robert and everyone else are always super helpful. I needed paperwork for my mom's end of life policy and Robert was excellent at meeting my needs. Many thanks to this location and team for their years of service
-
July 2022 by James Reinitz
Absolutely unacceptablely bad level of "customer service" here. I would not bank here if it was the last bank on earth, and only had the displeasure of dealing with these jokers while trying to help an elderly relative get their mortgage paid while they have been unwell and unable to do so themselves. Multiple unhelpful trips later and still not able to resolve the simple matter of accepting payment.
-
July 2022 by Jayeshkumar Patel
Great service and very friendly staff to assist you for all your banking requirements. Robert the manager is always so polite and ready to welcome you. His team is amazing.
-
June 2022 by Kathy Villeda
I have to say that my experience with the Bank of America consultant was amazing. Kathie was absolutely PHENOMINAL answered all my questions and not only truthfully but and in both English and Spanish. She definitely made it fast detailed and efficient. Gracias thank you!
-
April 2022 by Mr Black
This is 100% the worst bank you can choose in life. They rob you they do not stand up to their word they do things without any explanation I’ve had this account open over 5 to 6 months and it’s been nothing but hell and robbery I am presently dealing with a lawsuit because of a check that they took from me did not clear on my account Health for one whole week and then some but yet took the money out of the Client account and have the nerve to tell me that the money was not verified but the client showed me proof that the money was taken out as I said the worst bank you can ever choose I would sell my soul to help people not choose us bank
-
April 2022 by Max Headley
Saw the bad reviews and thought, it’s a bank how bad can it be? I was wrong. Truly one star, don’t waste your time here.
-
February 2022 by ALicia Thompson
Noemi Gutierrez really spent time to make sure I was prepared for the Homebuying process. She responded quickly to my emails and calls, she was very knowledgeable, and made sure I was on the correct path for closing. Although I started with a different BofA rep, both of these representatives left me with a good taste as to how Bank of American helps their clients.I recommend this bank for new homeowners!!
-
January 2022 by John A. Wagner (Buddha One.)
I've been with bank of America for almost 26 years and As You can see They are #1 To Me
-
September 2021 by Margie Rinaldi
My boyfriend had a money transfer by the bank to western union approximately 2800.00, well the transfer was canceled shortly after sending it. Well he wanted the money back since the transaction was canceled and he was told the bank had to call western union, the man on the phone was so rude and abnoxious with him it's ridiculous! He was on hold for western union for over 10 hours one day, 6 hours the next and averaging anywhere from 6 to 10 or however long he can hold without them disconnecting him! He needed that money to fix his transmission, now because it's been 2 weeks and no money his transmission is shot. He was stranded a state away not to mention needing shoes for his son for school. Isn't this illegal!? How can the bank not give him his money? How can western union not return his money? Someone e is at fault here and someone needs to answer his calls because I have witnessed all these calls which are all made at different times and each day of the week. I td him maybe contact the FTC, FCC, Attorney General, Better Business bureau and possibly the news reporters that look into stuff! This is criminal and needs to be corrected.For the record it was not Newburgh locationIt was their toll free number I'm fact he sitting on hold again because the woman who answered after a really long wait disconnected the call!
-
May 2021 by Terry Whitebook
Went in with complex questions. Devinn Askew walked me through all the necessary forms. Great personal service. Nice to deal with an experienced professional.
-
May 2021 by Linda Alicea
The parking lot is a joke. Very small, hectic and an accident waiting to happen.
