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August 2023 by Russ Pinkall
Partially repaired vehicle. And even though I had an appointment 5 days in advance they worked on other vehicles for 2.5 days while my vehicle sat in their parking lot. No phone call letting me know this was happening. I luckily live right down the road and could see other vehicles being worked on that were not dropped off prior to my vehicle being on site. I had to call multiple times to find out why my car wasn't being repaired. It needed an AC compressor changed. I previously bought all necessary parts so they couldn't use that excuse. The guy that did the repair was on-site each day so that couldn't be used as a reason. They actually never gave me an answer they just kept saying we'll get it done as soon as possible, which again wasn't true either. I don't mind having to wait, just be honest about it. I could've continued using the vehicle is they weren't ready or were backed up but they never even offered that as an excuse so.... Also to do the AC pump replacement they had to remove the serpentine belt. 2 days after I got the vehicle back it started making crazy noises turns out the belt tensioner literally fell apart because the bearing were falling out. Strange as hell they didn't put two fingers on that and the idler pulley and give them a millisecond of a shake to check them prior to installing the new belt I provided prior to service. And that's what my experience was so use that as you will. Best of luck.
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August 2023 by Robert Gambino
Very nice Customer Service and very Professional with the job too.
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July 2023 by Rickie ..
Yesterday July 27th 2023 I had a blowout on the expressway the Newburgh New York exit and came to gateway tires there was a nice gentleman there who helped me with my tire name Jacob I would like to say he was a nice wonderful employee and I want to say I appreciate him and may God be with him and all those who are kind and generous like him thank you sir and thank you gateway tires for your help3 Stars
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May 2023 by darigan11
Terrible service. Have no idea what they're doing in here. Definitely scamming customers and making more issues for vehicles. Would not recommend at allService: Oil change
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April 2023 by Edward Kwan
Came here to get a tire plugged. Ended up talking to the manager, Dennis. he's a really friendly and knowledgeable guy. Came off as very straightforward and honest.
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April 2023 by Kim Soo S.
I got a flat tire on route to OH from RI. I am giving this place 4 stars because they were responsive, reasonable priced and nice. I was back on the road in a reasonable time. Nothing is perfect but I was grateful I didn't lose any time for my commitment.
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February 2023 by Fred W.
I have found that they are honest do good work and are competitively priced I get all my service done there great guys Dennis the manager and Jacob the owner I'm impressed I've taken my neighbor and co workers also they have had nothing but praises and loved there work thanks in advance fellas for everything.-Fred
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February 2023 by Brian Manning
Great service, friendly people and great prices!!
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January 2023 by Ashley Escamilla
Great place they took care of me quick!! And super friendly. Will come again
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December 2022 by Joseph Thiell
Fast friendly service,very happy with work they did.
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November 2022 by Precious B.
I brought my car here to get a couple of things done. The guy Dennis that works the front desk is very rude...every time I've went there he made me feel very uncomfortable. I saw him speak to a guy...he wasn't rude to him. (I'm a black woman) I got some work done and Jacob told me that my tire had a plug in it and I need to get a new tire. I told him the tire was new. I took it back to the company that I got it from and we looked at the tire together and there was no plug. So Jacob wasn't truthful about that. They put rotors and brakes on my car. Two days after getting the car back I drove it and heard squeaking and the ABS light was on. I called them and took it back the following week. Jacob was rude and told me to get out of the garage because I was making a video of my rotors,which looked used. I got the car back and after one hour of driving the brakes were squeaking again and now they are scrubbing. My brakes were great before I went to them. The car was shaking after doing 65 miles on the highway but never were the brakes squeaking or scrubbing until they touched my car. Not only are they rude but they lack knowledge in fixing certain things on cars. Now I'm on my way to fill out paperwork to take them to court.
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October 2022 by Brett Hilko
My husband and I highly recommend Greatway Tire and Auto Center. Jacob and his staff came through by going above and beyond during a very difficult situation for our family. This summer we were heading to the Jersey Shore with a packed Jeep for a family vacation (with a 2 year old and infant), but our vehicle started to overheat on the NYS Thruway. We exited in Newburgh and looked for a service station. Not being familiar with the area we were extremely lucky to find Greatway Tire and Auto Center. Jacob and his top notch mechanics were able to identify the problem, get the parts and replace them all within a few hours. They were super accommodating and helpful in a situation that was very stressful for our family. We were able to make it to our vacation spot thanks to the extra effort they extended to us. Our family is forever greatful to Jacob and his staff for their care. Their support was unbelievable and we highly recommend them. They even reached out a few days and months after to ensure that everything in our vehicle was running smoothly. Thank you Greatway Tire and Auto Center!Services: Auto water leak repair
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September 2022 by Mpl L
Took a while to temporarily solved the problem. Did a ton of maintenance on a high mileage car. Our situation was unique as we knew it was goung to be an expensive bill. Just check the charges, books are not a strong point.
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August 2022 by Erin Blair
Got a flat on I-87 while headed home from the Adirondacks. After being told by multiple places in the area they couldn't plug it until the following day we called Greatway. Dennis told us to bring it in and they'd take care of it. It was almost 5 on a Friday when we pulled in. The tire wasn't salvageable so he found a used tire with good tread and popped in on there for a really reasonable price. Solid service with a smile. 100% reccomend this spot.
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August 2022 by Bill Sibilia
Grate service grate people they keep it ? no bull rare indeed you need to check them out