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January 2024 by Jesselyn Morales
I love Kay jewelers in Newburgh NY. Jody always goes above and beyond in making sure we are taken care of. She did an amazing job with making sure to be so thorough on how to repair my wedding and enhancer when it broke off. She coordinated with Lauren the manager for repairs and they both did an amazing job on my ring. I will always go back and purchase from Jody at this location.
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January 2024 by Amanda Eichler
We stopped in to clean our wedding bands. Eliza greeted us right away, she was very friendly,attentive. We left with our rings,new watch and new paw ring. Thank you Eliza
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April 2023 by lino magno
Amazing Store And Staff. This is the place to come for your jewelry needs. Theresa is so attentative and accommodating every need. Easy parking, and hours are 11am to 7pm. Come see your next piece of jewelry here...
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April 2023 by Kelly Mahoney
I have never seen a business like this place. My daughter got engagement ring from her boyfriend of seven years. She was so excited to be getting engaged. Her boyfriend bought her a $5,000 - $6,000 engagement ring from this shop. She was so happy. In 3 to 4 months the setting cracks on the top which in itself is ridiculous for a ring of that value. Her boyfriend brings back the ring and they decide to fix it instead of replacing it with another setting. So ok they send it out to get fixed meanwhile there’s engagement party and noone gets to see the ring. Takes weeks to come back her boyfriend gets a call to pick it up. he goes to pick it up and the ring is still cracked. My daughter is so sad when this should be a very exciting time of her life not to mention the embarrassment she had to face at engagement party. .when she called management they not only had no apology they were out right rude. This ring was not cheap and they should have did everything they could to make it right for her. if its fixed it will most likely crack again but they wont make it right. I would not recommend this store to anyone trying to have a special engagement because it can ruin a very exciting time in their lives.
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March 2023 by Justin Rodriguez
Jody was excellent, she helped me quick and made sure I understood everything about what I was buying. Also very friendly and I was very happy with the product and the service.
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March 2023 by Debra Murphy
After being such a pest, they never lost their patience and delivered EXACTLY what i imagined. I couldn't be happier! Thank you girls!!
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March 2023 by Anthony Pagan
Jody did an mazing job helping me purchase a gift for Valentines Day.. 100 out of 10!!!! Thank you soo much!
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March 2023 by Darien Sarine
Jody is great!! She gets me right every time i visit
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January 2023 by Jessica Bencosme
The manager running this store has absolutely no idea what she is doing. She put someone else's information under my account more than 1 year ago. I have asked multiple times to have this persons information removed off my account. I have been told over and over the issue was fixed and it has not as i still receive a Carmen Rodriguez under my email and have received receipts under her name when i have made a purchase as well as this person. I finally contacted corporate about the issue this past week who then contacted the store to resolve the issue. After corporate contacted me saying the issue was resolved, i was contacted again with this persons information in my email. I contacted the store via phone to let them know it is still not resolved. Theresa the manager had nerve to accuse me of calling the store earlier and addressed me by the persons name i am asking for them to remove off of my account. When i told Theresa, the manager this was the first time i was calling she was very argumentative and kept telling me it was me who called earlier.I actually stopped shopping at this store after this incident last year due to the management here. Recently, my husband went here in November for a last minute anniversary gift for me without me knowing. We had to bring the set back because i had a similar set already. my husband was told the set was white gold but was only sterling silver. Lets just say my husband is also dissatisfied with this place too and wont be returning.Also, if you take out a warranty half the time they cant find it in the system
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December 2022 by Lonnett Johnson
Decent prices. Was able to order online. Staff is inviting
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December 2022 by supertoastie “supertoastie”
Awesome! I got my future husband's wedding band and Jodi the asst. Manager helped me. So sweet and had a amazing experience with her. She had so much helpful info for me and found me something in my budget.
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October 2022 by Cheryl Jones
They treat you like family and the prices are great ?
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September 2022 by Patrick Quinn
Great service, pleasant assistance.great location,they treat you like you are their best customer
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June 2022 by Felice Gambino
They are rude, lie to you , very unpleasant situation I will never go back.
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November 2021 by Lynn Stupart
Went in to get a link removed from a watch. When asked the price upfront the lady stated $20 which we agreed to because we really wanted to get this done. It took her no more than one minute to get it done. I was wondering what is the price charged to EVERY customer walking in with the same request or if the price is arbitrary and decided by them according to who is requesting the service. Very happy with the service just curious about the price and BTW- the price charged made me not want to consider something to purchase.
