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November 2023 by Jan Lassoff
My name is Jan lassoff I'm here at the Newburgh store with Cassie and I just need to inform Jason that she has an excellent and exemplary employee in Cassie and if it wasn't for Cassie and Erica both of them I would never have been able to get this warranty process completed originally and today being in the store she was so sweet the other day when I was on the phone and I was over the top upset and she was actually just so wonderful and I have to just let you guys know that because I'm sure you get calls with complaints but I don't know how often you get calls with compliments and I'm a retired a supervisor I worked for the housing authority and I had I went from sweeping floors to managing 150 men so I know what it's like to be a supervisor and I would love Verizon employee if I was still in working anyway again my thanks to you for having such a wonderful worker and conscientious woman thank you have a blessed day yeah you need to either give her a raise or send her out for lunch please thank you I don't know how to send it
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October 2023 by Jennifer White
Cassie was a great representative of your Mattress Firm store in Newburgh. Very knowledgeable about the product. Very friendly. Was a pleasure working with her in helping us make the best choice for a mattress for our granddaughter.
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October 2023 by Sarah BA (SRH)
Devin was very professional and answered all my questions. He helped choose the best product for me and worked with getting it delivered to me as quick as possible.
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October 2023 by Ultralight Paddling
Very rewarding experience with Erica. She is amazingly knowledgeable with mattresses, pillows, and more! We thought we got a fair deal, and we were very thankful that we were able to try out the various mattresses in the store to help us ensure we got the right one for our budget. This is our 3rd mattress from this store, and our 2nd with Erica.
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September 2023 by Kimberly Clark
Cassie was fantastic to work with. Very helpful, honest and not pushy at all. Let us take out time to make sure we picked the right mattress. Excited to sleep again!
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July 2023 by Joseph Vigliotti
Cassie was awesome from the moment we walked in the door! She helped us find our comfort level and made sure we were happy with our choice. She was not pushy in the least, and was more concerned with our comfortability and price point, then trying to making a huge sale. Thanks for putting us first!
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July 2023 by Cheryl Field
Cassie was knowledgeable and wonderful to work with. She explained the different features of the mattresses which made our decision easier.
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June 2023 by joshua richardson
Josh the sales rep was awesome. Point blank, period. Very knowledgeable, relatable and understanding of financial situations. The goal is to never feel slighted and Josh made the experience enjoyable and comfortable. Great personality and communication skills. Thank you Josh!
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June 2023 by Debbie Major
Wonderful experience! Casi was thorough in her presentation and so delightful! It was a “soft” sale… her personality was engaging, polite, friendly and respectful of my age and future needs. There was no pressure to purchase which made the sale happen! I would definitely recommend any store she is a salesperson at!
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May 2023 by Debbie Ferrato
After 5 days of online email frustration it was so refreshing to deal with a live person. Adam the store manager was able to resolve the issue. Adam was understanding, courteous, professional and knowledgeable. He reviewed my account and was able to solve the problem. I appreciate his concern to correct the situation. He is a valuable employee for your company. I was afraid that Mattress Firm was not a reputable business any more but Adam restored my faith in your company. Debbie Ferrato
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April 2023 by JM
Came in to replace our teenage son’s mattress that didn’t even last a year before sinking and causing him back issues and the manager, Adam was beyond helpful and professional! Very attentive to customer wants and needs and super knowledgeable. Never had an experience with sales reps and managers in any store like we had with him. Ever!
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April 2023 by Stacy Segali
Cassie was a pleasure to work with from start to finish! She listened to our needs and used her expertise and knowledge to guide us to the mattress that would provide the optimal sleeping experience for both me and my husband. Cassie was very pleasant and professional. I would highly recommend seeing her at the Newburgh location.
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April 2023 by Carl Ferguson
Absolutely the best experience buying a bed. The salesman, Adam took the time to listen to my concerns. Answered all my questions and showed me many options. So many in fact, I changed my choice several times. A very important learning experience about sleeping habits, posture and support. After going through all the information, we came up with the final sale and the results were unbelievable! Just two nights in and all the pain and discomfort are gone. I’ve never slept better. It really is one of the most important purchases you’ll make for yourself. So happy I stopped in and talked to him. Delivery was quick, clean and professional. All around great experience.
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April 2023 by Alan De Leon
Very satisfied with my experience. Not only did they show me how comfortable a mattress can be but also took the time to show me how other options can improve my sleep. Next time you’re in Newburgh, stop in and speak to Erica. You will be sleeping comfortably by the end of the week.
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April 2023 by Jennifer Barreto
Erica was top notch. She knew her products and knew exactly what my daughter would love. Highly recommend her. She’s so nice and so fun to chat with and very knowledgeable.