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August 2023 by Nilsa P.
Extremely disappointed! I couldn't even get a return call to set up an appointment to have my car serviced. I left 2 messages and didn't hear back from them. Since the purchases of my vehicle, I had always taken it to Morehead for service. I needed new brakes, rotors, etc. I had to take it somewhere else.
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April 2023 by Kamran V.
If you are looking for not professional customer service visit Morehead Honda in Newburgh.
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April 2023 by Vivian G.
I'm a Honda girl, so after my 2009 got totalled, I was out of car for just about a month. Of course this is the worse time to buy with the rates thru the roof but I didn't have a choice. My credit score isn't bad, but if you don't have a 750 or better, you get stuck with a high interest rate, bit thats on me.On my hunt I had previously visited another Honda dealer in this county, but didn't get the excellent service I got here.The dream team for me, Frank the salesman who was beyond nice,curteous,& definitely understood what I was seeking&didn't steer me towards anything else. Laura, the finance lady, left no stone unturned, gave me details of my contract from A to Z. These people are in customer service because they know their jobs and do it well. Thank u for my 2019 civic, im very happy with it.
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January 2023 by Ramon R.
Recientemente compre un Honda Accord en Newburgh donde fui atendido por el Sr. Alex Alvarado quien se tomo el tiempo para orientarme en todos los aspectos de mi inversion. Me consiguio un excelente trato por mi antiguo carro y le agradezco por tan grata experiencia, su dedicacion y paciencia para nosotros sus clientes. Sin duda lo he recomendado a mis amigos y familiares.
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November 2022 by Breece R.
My Girlfriend took her 2013 Honda Civic there on 11/19/2022 for a State inspection. They told her that it failed because the serpentine belt had cracks in the grooved side of the belt. Since I am a certified NYS inspector myself I knew this wasn't correct and they kept saying it was going to fail and wanted to charge her Approximately $250 to replace the belt. She had me on speakerphone and I told her to let them fail it and to put it in writing why the failed it. I then read what would be a reason for failing the belt and that they had no reason for failing it. I then said I was going to report them to the Department of motor vehicles and wouldn't you know it they then realized their mistake and passed the vehicle for inspection. But as a result of me educating them on what they should have already known they told my girlfriend she is no longer allowed to bring her vehicles there for service in the future. She has brought her car there since she purchased it there in 2013 for all services and this is how they treat a good customer. I would suggest to everyone to look for another Honda dealership to purchase and service your vehicle. I just wonder how many other people they have said the same thing to that just believed what they were told and had them do the work. It's fraudulent repairs.
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August 2022 by Heidi K.
I had been using the service department at this location since 2007 without issue. Recently my AC stopped blowing cold air. I brought it in a few weeks ago.....I was told my AC had "Black Death" and that the entire thing needed to be replaced. The quote I was given was $5200....um, my car is a 2006 so I wasn't about to spend that. The advisor Jackie was maybe trying to cheer me up and said the tech offered to give me $500 if I wanted to sell my car.....Um, excuse me it's a CRV! The car is worth way more than that! I asked if they could put Freon in the car and see what happened....I was told absolutely not. Then I had to pay their inspection fee to be told a bunch of BS. I took my car to another independent mechanic.....he said the compressor was running and then said let's put some Freon in and see what happens and charged me nothing! Well it's been about a month and my ac is working just fine. I tried to speak to a manager but they could care less and never called me back. So thanks Morehead for helping me discover an honest mechanic, seems like you don't employ them anymore!
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August 2022 by Glenn G.
I had always had a good experience with Moorehead Honda. They took care of me and my family and service was always good. I try to dealer service my cars as I have had plenty of nightmares with mechanics. The Service Advisors are usually great (except Mike, he kind of throws off an attitude and acts like he is doing you favor). However I had my car in recently for service and they want to charge me a 3 percent fee for using my credit card which they don't tell you about up front. I really don't want to drive to Poughkeesie, Middletown, or Brewster to service my vehicle but I am not going to pay extra.
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August 2022 by warren benfield
Just an oil change and going on 1.5 hrs and no word of status. Unacceptable!!
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July 2022 by Tiina C.
if I could give zero stars I would. by far the least professional car dealership I've ever been to. the employees were joking around the whole time I was there and even made fun of multiple customers they were helping over the phone. the technicians are not trustworthy. they sold my family member a car that broke down a week later and put the blame on them. to quote one of the employees that were assisting us "we don't compensate for disappointment". we will definitely be contacting the corporate office for the horrible experience we had.
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May 2022 by Shortty 1.
This is overdue and my complaint is from 2017 I typed it up and never added it. Basically I brought my car in for an oil change and to have my fluid topped off. My car was there for over 6 hours before I was called with an update. Where I was told I needed a new serpentine belt which I just just replaced so I know that was BS. When I finally picked up my car there was a huge crack in my windshield that wasnt there when I dropped it off. The service guy Mike didn't believe me until her finally looked at the intake paper and shocker there was no crack. Also my FIL happened to be coming over that day is a Honda mechanic elsewhere and he checked under the hood when I got home. Belt was 100% fine and none of my fluids were topped off. After battling it out with the managers I finally could bring my car back to have my windshield fixed. I was told I would never have to deal with Mike again and as soon as I came in her came up to me and referred to me as "windshield girl" I'm a doctor you a** and regardless you should have some basic customer service and manners. I figured whatever I'll just deal with him bc I had spoken to the manager who told me I wouldn't have to but she was apparently in a meeting. Well after 15 minutes of Mike telling me it wasn't there fault and the free car detailing I was promised due to the inconvenience wasn't going to be covered and there were no loaner cars that I was also promised for the day, I flew off the handle and had them pull the manager out of the meeting. She apologized profusely and supposedly told them to pull her when I came at our agreed upon time. I wouldn't send my worst enemy to this place. Here is the list of things that just went wrong on just that day. Was not promptly greeted, technician did not introduce himself -Dakota didn't have name tag or introduce herself, I overheard a co-worker say it. -Mike craven did not introduce himself greet with hand shake seemed bothered that he had to work. -dropped off at 9, didn't hear back until 2:39 that my car was ready- paperwork was printed at 1:49 - no ownership or acknowledgement of cracked windshield, no attempt to get to know client/ went back five minutes later and guy couldn't remember my name - No apology or empathy - Ron the manager? Didn't introduce himself no apology offer to make things right.., was annoyed and said they would replace it and walked away - Now I have to go back again - Looked under hood next day, no coolant, no wind shield wiper fluid, oil leaked all over the ground. Low brake fluid
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May 2022 by Luis G.
I've been getting my vehicles serviced serviced here for over 16 years. For approximately the first 5 years their service department was spot on. Under the leadership of Dean it was a business that I felt I could trust. Unfortunately this place has been on a steady decline due to shady business practices. The mechanics are good and this review is not directed towards them. It's the management who make you feel like you've been scammed and the final straw for me was a new policy where if you pay via credit card they are going to charge you a additional fee of 3%. That fee is set for the merchant not the consumer and now Morehead wants to pass the expense onto us. It's not a ethical business practice and I will no longer patronize this business. My advice is to stay away and consider Formula H Motorworks in Middletown instead.
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March 2022 by Lalena M.
Horrible place I wouldn't recommend anybody to go there. Way over priced for a vehicle that was a trade in. All vehicles up front are all worn down used and over 30,000 they don't even have more tag price on them .The demo vehicles on the side are over used grease on seats sales guys leave their lunch and garbage behind very sad.its amazing the place is still open kinda pathetic. If I could put no stars I would. Nobody even comes out to assist they up their prices to priced for themselves very disgusting they should be ashamed of themselves
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February 2022 by arye feuerstin
Any part you need for your car here is the place olny Honda cars
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January 2022 by Jaime Manning Lolkema
Beware of service center. Multi point inspection supposedly performed on the car. Also asked them to check leaking air in a tire. I was told my tire had a nail in it too close to side wall to patch. They offered two new tires for $420. Took my car home to my local mechanic who said the rim was corroded and repaired it for $20. Tire fixed. When I asked my mechanic what he did to fix the nail in the tire he reported there was NO NAIL in my tire!!! Thank goodness I didn’t spend the $420 on new tires when I was LIED to. Fast forward 3 weeks and the battery dies on the car. Paper work after multi point inspection marks battery as “good” with no ED-18 print out attached. Visible corrosion on battery. I wonder what else they LIED about.
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December 2021 by Elizabeth Preneveau
I would never in a million years recommend Morehead Honda. Considering that service is completed through them and the service manager Ron just spoke over me the entire time I requested his help, raised his voice and refused to let me complete a sentence.
