Aaron's is a rental business that offers customers a way to acquire appliances and furniture when they may not have the cash upfront. Many customers appreciate the help it provides, especially for those on a budget. Joan, a staff member, is frequently mentioned for her excellent customer service, being friendly and helpful. However, some customers express frustration with the constant phone calls regarding payments, describing them as annoying and akin to harassment. While renting can be a practical solution, some customers note that it can be more expensive in the long run compared to buying items outright.