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November 2023 by Gina Baughman
Despite saying my government name incorrectly multiple times, I would use them again in the future. They were able to diagnose and repair my vehicle within two days. I greatly appreciate the mechanic taking the time to explain everything and answering my questions. Also the price was very reasonable for my repair. Cash and credit cards are accept here.
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November 2023 by Heather De Haan
We drove from iowa and lost heat in the car around Cleveland on Saturday 10-27-23. They were awesome getting us in last minute on Tuesday 10-31-23 and had us up and going by 3. They pretty well knew what was going on and diagnosed and fixed the problem. Very reasonably priced for last minute work, and we got home with heat, which was a good thing because we ran into blizzard conditions in Ohio and Chicago!Service: Auto engine diagnostic
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October 2023 by Wesley M.
My personal experience was a waste of time. I can't speak to the quality of their work because we couldn't get to that point. Their communication skills are lacking.
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October 2023 by Mark Frazee
Like a few of the other commenters we had occasion to ask Goodguys Automotive for help with our Subaru Outback not starting while visiting Niagara Falls as part of a long road trip. Goodguys were willing to help us out immediately. They diagnosed the problem quickly and did the repairs on the spot and rescued our vacation. Can’t say the same for the local Subaru dealer that said we would have to wait 2 weeks for their help. Ridiculous when we were on vacation hundreds of miles away from home.Service: General repairs & maintenance
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October 2023 by Jennifer Sheldon
I had a very positive experience with this mechanic shop. Very honest and top quality professional work. The owner was quite the character! This would make an awesome reality show! I would definitely recommend!
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September 2023 by David Davis
Really old-school car guys type shop, but they’re excellent and can usually get you in same-day
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August 2023 by Anna Lippert
Kristine was absolutely amazing. Had a sputtering engine 2 hours away from our hotel in Niagara and she was able to help figure out a plan for us. when we arrived she was cheerful, funny, and helpful. she even offered us a ride to our hotel!! staff was able to diagnose our issue quickly and get us back on the rode home. Small shop but amazing and trustworthy service!
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July 2023 by Stephania I.
Being away from home on vacation and getting a flat tire is super overwhelming.... We're so glad to have found these guys who were friendly and patched the tire and will definitely recommend this place to others!
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July 2023 by axel antongiorgi
They were very good very fast they took care of my card and told me everything detailed and I didn't have to wait long time Mark and Roy that were the best customer service ever I will recommend this all day and their prices are the best
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July 2023 by Sanottra Paul
He charged me 170 to over charge my ac and cause it to go in reverse i brought it back and he had a attitude about it and acted like he didn't want my business?? Worst experience and the front desk guy wants you to pay his bills instead of doing the job correctly
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July 2023 by chad Carpenter
They're always willing to get my work done . They are my go to mechanics.
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May 2023 by Cory Mesi
Had an issue that Pep Boys caused and called here and talked to Mark. Mark was great and got me in immediately, and within 15 mins, the issue was fixed, and I was on my way. Great service!
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March 2023 by Diane R.
I have been going here for years. the guys are so nice and I can count on them to never screw me over. i recently had to go for something, of course I didn't know what, but I knew it was very serious, like need a new car serious. they could have told me anything, but it was as simple as a rotten rodent, squirrel, put a walnut somewhere under the hood that made the gas stay on and no amount of braking would stop the car. I had the gas and the brake pushed down squealing down the street, I was so scared. I knew my car was dying and I would probably die too. I had it towed to my favorite GOODGUYS and it was ready to go. no lies, no stories, just the honest truth !! I can always count on them.
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September 2022 by Lawrence Votee
Went here to get some work done that included an alignment. Upon picking up my vehicle I instantly noticed it constantly drifting to the right. When I went back to have them do the job correctly they seemed very inconvenienced by that request and the guy (Mark, I believe) starts yelling from the back about how it’s a full shop and I’d have to wait (even though I didn’t wait to pay them when I initially picked my vehicle up). I couldn’t help but wonder if the “full shop” was full of first time customers or those wanting the original work they paid for to be fixed correctly. If you wanna pay for work that isn’t done correctly the first time and then be made to feel like a bother when you ask them to correct their amateur mistake, then this is the shop for you. If you value your time, money, vehicle, and most importantly safety, you should go to a more reputable shop where they actually value their customers.Update: So good guys just responded to my review with nothing but blatant lies. They never said three times to bring in or anything else they claimed in their tantrum like response and the unprofessionalism from this “business” is evident in the response to reviews. I wanted nothing more to inform in my review but then they come back with lies. Garbage response from a business who excels only in the lacking of integrity and whoever is responsible for posting their kicking and screaming how come nobody likes us responses sounds like they need a diaper change and a nap.Service: General repairs & maintenance
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July 2022 by Scott Davis
In my opinion a little overpriced just to look at an issue. $75 to remove a front wheel to see a broken strut. Their labor cost is $110 per hour so I was charged for roughly 45 minutes of labor. I feel it's a bit of a price gouge.Reply to owners comments: Actually I found someplace that was about $200 cheaper and still premium parts. They included the alignment rather than charge extra for that.I downgraded you to a one star due to the snarky attitude. I had to deal with that same snarkiness the entire time I was trying to do business with you and you still had attitude when replying to my review. It's very bad for business to have that kind of attitude. I was respectful towards you the entire time and all you could do was have an attitude anytime I gave a little pushback.Do you realize that other people will read reviews of your business before going to your business. They will see the attitude and think twice. I actually came to your business because I read positive reviews beforehand but apparently they didn't see the j*** side of you. I recommend you correct your attitude and maybe don't charge for every bolt you touch.