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August 2024 by Jason Jousma
AVOID AT ALL COSTS -- NO INTEGRITY WHATSOEVER
I was towed here two weeks ago by AAA after my alternator quit and vehicle died while driving. After AAA tested the battery, we continued with the tow.
Ralph advised that "after we were able to get your truck pushed in to the shop" we tested the battery again, and saw that it was dead! We put a new one in and it started right up!"
Now, I'm no mechanic, but they never did what I asked them to do (check the alternator), insisting there was no need and that my battery was "so dead that it died while you were driving it." They put a new battery in, changed my oil and gave me an inspection, as I had requested. Overall I was very satisfied with the work.
Not even two weeks later this new battery completely runs down, I become stranded, and require a tow once more. Gee, I wonder why that happened... $1200+ later I am (finally) replacing my alternator at another shop further away from my residence. I am sure the folks at integrity were waiting on me to come back, so that they could tell me I broke the alternator or something ridiculous.
I would have been more than happy paying Ralph and Dave to fix my alternator several weeks ago when this started in the first place, had they not been dishonest to begin with. Instead, I was without a vehicle for much longer than I should have been, unnecessarily. Because of their failure to diagnose my alternator and the run-around/extra financial headache they caused me, I asked Ralph to compensate me for some of his unnecessary battery testing and battery terminal cleaning labor from when they gave me a new battery (roughly $200 in "labor fees"). He responded with "I'll see you in court". Yes you will Ralph, yes you will.
Seriously, there are 5 or 6 other auto shops within a square mile, and several on Walmore road that are neighbors to this place. Do business with any of those neighbors instead. These guys thrive on repeat customers who know nothing about automobiles, don't be one of them.
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May 2024 by Matt Eddy
I've only ever had great experiences with Dave and the team. They offer great service, helpful advice and all at a great price!
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February 2024 by P T
Quality work. Well worth the money. Trustworthy.
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November 2023 by Amber Mahnke
Went to this shop for the first time this week. My boyfriend were very impressed with how nice and great everyone was behind the counter. They said the car would be done by Friday but they got it done a day early. We will now go them for our car repairs and needs. Thank you for the great service!
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October 2023 by Tyrone Davis
I've been a customer since 1997
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September 2023 by vealcutlet
A wonderful place for car care operated by folks who are honest and extremely competent. Dave and Ralph treat you like family and don't try to sell you anything not necessary for your repair. I highly recommend them because you can have complete confidence that your auto will be serviced right the first time!Services: General repairs & maintenance
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July 2023 by Angela R. Hunt
Excellent service and prices.
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February 2023 by Trevor Nedea
Best mechanic shop. Never try and upsell. Just straight and honest.
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November 2022 by John Zellner
INTEGRITY AUTO. THEIR NAME SAY IT ALL AND SPEAKS VOLUMES !Great staff dedicated to keeping vehicles running at their best. Techs are trained, knowlegable professionals. I Highly recommend ! 5 STARS AND A+++ !
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October 2022 by Jim O'Hara
An outstanding first time experience. Dave and his staff are friendly, courteous and professional. Work that was to be performed on my vehicle was explained, a quoted cost and completion time was given. The job was done on time and exceeded my expectations. Like the name implies, Dave is a man of integrity and is reflected throughout his business. A very rare attribute these days. I definitely will use his services again. A honest mechanic is hard to find and I found one at Integrity Auto.
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August 2022 by Kathleen Proe
I always take my car here for service. Brothers Ralph and Dave are always upfront about the repairs needed and instill my trust. I recommend this service center.
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July 2022 by shawn struzik
Best in the business....been going here for 20 years. Give Ralph and Dave a try.Services: Oil change
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February 2022 by Carmelo Arroyo
The name says it all! Finally a place I can trust and have confidence in their work.. They treat you with Fairness and Integrity. I will be a Life Long client.
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January 2022 by Jim Kamp
Great service. They back up their work and make you feel welcome
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October 2021 by carmen z
Professional, honest ,reliable, and exceptional customer service. Ralph and his integrity team are truly amazing.
