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March 2024 by Mukhles R.
Nice clean and friendly staff. good location. easy access and safe secure . like the location
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July 2023 by Marley S.
Opened a cash back credit card in March, manager offered me a 200.00 credit after two months of using it. Still haven't received it, its now July! Called Keybanks customer service several times, just keep getting passed around. Can't get a hold of anyone in power. Wasted several hours of my time ! They suck !
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May 2023 by Sheryl Papiernik
I love this bank! The tellers are very knowledgeable and friendly. Shout out to Tracy for always being a ray of sunshine to all of her customers !
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March 2023 by Shannon Rung
I recently opened an account I deposited a check to open it and it took a week to clear which is understandable. I just deposited another mobile check and I have to wait another week for this one to clear. What’s the point of having a checking account and depositing a check if you have to wait a week for it?
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August 2022 by SBENCH2020
Try to make a quick deposit at lunchtime, but always a long line and long wait. Frustrating. It's the only keybank in downtown niagara falls.
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August 2022 by Jim Freeman
Have my mortgage,Checking,Savings,credit card, and direct deposit with this Bank.was charged $3 For not haveing online banking.Was told by manager in nf branch I had to have $25,000 Between both savings and checking not to be charged the fee.(ya right) Federal Credit Union here I come...
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May 2022 by TheRealNiqueyPop Austin
Conveniently Open.. && you can open the door with your bank card. Only problem is the cleanliness... it smells like it hasn't been clean in months and from the trash that looks the same if not worse everytime I go in. Pretty sure they dnt wipe anything down.
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June 2021 by Rio rio
I’ll rate zero if I could stole my money
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June 2021 by Kelli Bartlett
They put restrictions on my account and, they won't give me full access to my money when I need it. The manager is name Dez and, she makes excuses on fixing removing the restrictions on my account everytime I go into the branch and ask her too.I even been calling the 1800 number and complaining about the main st branch in Niagara falls in Main st and they keep telling me that Dez the manger can easily move the restrictions if she wanted too. I wouldn't recommend this branch to anyone, unless you really want them to totally mess up your account and keep you in over draft and keep changing you late fees and that. How are they supposed to expect me to stay in a positive balance if they won't do anything to help me and give me full access to my money?
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November 2020 by Colin Robinson
I have phoned this Branch to get information about remote account access. My calls were not answered and went to voice mail. I haven't received any return call. Disappointing.
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November 2020 by Alec Brown
The key bank app hardly works half the time can't even log in
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February 2020 by Ashlaquie Green
I love this bank and everything about it ❤️
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November 2019 by FreidaLynn Parker
I ALWAYS receive superior customer service at this branch!!!
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December 2010 by A Google User
Key bank has inferior online services to their competitors They do not seem to project to be as strong and stable as some other banks.
