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November 2023 by Ronald L. Leone jr.
I wasn't sure what to expect when I walked into the military road Metro mattress. I always assumed that you had to buy the whole bed, but all I needed was a mattress, not a box spring or anything else. Jon was very pleasant and helpful and because of his great customer service, I will be shopping Metro mattress again and telling all of my friends and co -workers about this place. I live right here off of military road and I was in and out of the store in minutes. Thanks again to associate Jon for his knowledge and being so professional. Very happy with my new mattress.
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October 2023 by Mark Dejesus
I purchased a bed from John on military Road in Niagara Falls New York. It was a Tempur-pedic bed one of the most amazing beds in the planet. I slept good and never felt nothing like it before. I am happy that John sold me the bed and hopefully in the coming days or months or years or whatever he does. Great on selling more it’s a great bet. Thanks.
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October 2023 by Kit Fruscione
Great experience! John the salesman on Military Road, in Niagara Falls, NY, was very patient, knowledgeable, and knew a lot about mattresses, and which is the best for you! I highly recommend!
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September 2023 by Patricia Wingo-Haynes
Needed a twin mattress. Xoum was so helpful, professional, and friendly. She went above and beyond to make sure we had the perfect mattress at the perfect price. Highly recommended!!
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September 2023 by Libby Johnson
Jon was extremely helpful. He helped us pick the perfect mattress and pillows.
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September 2023 by Alexis Willard
The salesman John was very nice and helpful. I explained the issues with my old mattress and my price point as well as wants. He hit the nail on the head. Hopefully the mattress comes and meets Johns description as well.
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August 2023 by Clare Z.
I would give this a zero star rating if I could. DO NOT BUY FROM HERE AND I WOULD NOT RECOMMEND THIS PLACE TO ANYONE I KNOW. We bought close to 5K in mattress and adjustable base and was told the delivery guys would take care of everything and nothing to worry about. On the day of deliver, I was unaware my expensive mattress came of the delivery truck with a big rip on the bottom of the mattress. Fast forward, I'm moving to another location and found the large rip. I went back to the store and explain the situation, on the day of delivery the workers installed in the adjustable base and the mattress (no rips should've been present on a smooth surface of the base). I couldn't put in a claim since I was unaware of there was an issue in the first place. I was told by Angela that there was nothing that could be done, agreeing with me however, that the delivery workers they hire don't do the best job and don't do a good job reporting back to the store with issues. Also, agreeing that the store policy isn't that great and have had multiple issues in the past with other customers receiving defective mattresses. Terrible customer service for how much you're spending at the company and will not acknowledge the issue lies with the delivery workers ( need to be trained properly) and care more and not penalize the customers!!!! Should be more options to satisfy the issue not just "sorry it out of my hands, I wish I could do more."
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August 2023 by RawEggs BrokenGlass
The attendant behind the counter was very casual and down to earth as well as attentive. He took my budget into consideration and was very efficient at honing in on the mattress that was right for me. He was very helpful and especially informative. The showroom was clean and concise and the selection was simple yet broad, highly recommend
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August 2023 by Kathleen Gallagher
We needed help NOW for a family reunion. Chose Metro Mattress b/c of positive reviews. Staff member, Antonio, provided excellent customer service! He shared his expertise, answeredmy questions and our family now owns a great new bed! Free delivery and a tiny carge the removal of Great Granny's old, rock-hard bed. If you want a peaceful night's sleep, GET OVER TO METRO MATTRESS and see Antonio!
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August 2023 by Robyn Shiesley
This was our first time buying a mattress from a store at not online. The salesperson was very knowledgeable and helpful. He was patient with our indecisiveness and helped entertain our young daughter. Definitely give him and the purchase 5+ stars!!
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July 2023 by Charles Bernor
Charles Bernor’s sister Veronica Harvey made the purchase at Metro Mattress on Military Rd in Niagara Falls today. Have not yet received the mattress but I would like to say as far as the sale went, I have nothing to say but good things about my experience. Anthony was pleasant, professional and very helpful. With his experience and knowledge he was able to pick the perfect mattress for myself. Would recommend your store to others definstely.
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July 2023 by Belen HerRamos
We got a great deal on three mattresses and pillows. Antonio was very helpful, and delivery was on time and fast.
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June 2023 by randolph butski
Kevin was an awesome store representative. Great customer service. Awesome bed!!! Will be recommending to all my friends.!!!!!
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June 2023 by Rise Garavaglia
Buying a new mattress can be overwhelming. There are so many options! I went to Metro Mattress on a whim one day and ended walking out with an amazing new mattress! Jack was such an awesome sales rep! He spent almost two hours with me explaining all of the differences between the various options. I truly believe he has the patience of a saint because I asked a ton of questions! Lol! After going through the options and what my budget was, he recommended what he thought would be best for me. He worked on getting me every deal he possibly could and the price ended up being right! I pulled the trigger and bought the bed. He set up delivery for the next day as well, which shocked me. I was so happy I didn't have to wait. The delivery team was professional and courteous. I am beyond happy with my new Tempurpedic with adjustable frame! Thanks to the Metro Mattress Team and a special thank you to Jack!
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May 2023 by Susan Huntsman
We had a wonderful and educational shopping experience. We were not rushed, or pressured, and we took our time in our shopping. Katiee was very pleasant and knowledgeable in their product.
